Neighbors Emergency Center, LLC

We did contact this patient on June 5th, we offered him a discount and he did accept the discount and paid the balance in full We did ease the patients concerns, we believe the conversation ended with the patients complaints resolved.Thank you,

Neighbors billing
and registration representatives contacted Ms*** immediately to resolve
her complaintOur reps explained how medical facilities in most cases are unable
to provide pricing upon arrivalWe reassured her that staff is trained to
offer the correct information when being
asked about out of pocket billsHowever,
in this instance the individual assisting her was misinformed and provided Ms***
with inaccurate informationAnd we apologizeWe also are saddened
to hear about her mistreatment with our billing officeCustomer service is top
priority for all Neighbors Emergency CentersHer pocket book is not our first
priorityHer health isWe informed her that in the event of an emergency we
will always offer a medical screen at no cost
As a courtesy, Neighbors
discounted the balance on both her accounts and have emailed the updated
statements to her via email

We have spoken with the patient and have taken care of this.
 
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This had nothing to do with the mailing address. The bills were addressed to me and not the 18 year old patient who is legally responsible for his own bills. Additionally I left multiple messages for the billing department and their manager attempting to get this billing issue fixed. All of which went without returned call. I finally reached the manager who assured me that the bill is not my responsibility however the bills continue to come to me in my name not [redacted]'s. I have received a phone call and email finally from the company however the bill still isn't named to the proper party. 
Regards,
  [redacted]

I do apologize that we have not responded to this complaint as I believe our billing department is working on getting this matter resolved.  I have reached out to our billing department and I am awaiting for them to let me know how we have resolved this matter. Thank you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The hospital billing dept. has proposed refunding my money in full.  at present time they report that they sent out a partial payment not yet showing in my financial monthly credit card bill.

We have reached out to the patient's father and I believe this issue has been resolved. Thank you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  they offered to accept my insurances in network payments and therefore my balance with them went down significantlythank you very much for your help.

At the time of his visit, Mr. [redacted] entered into a prompt pay agreement, a copy of which is attached.  In the agreement, he agreed to pay $3115 for the services rendered during his visit.  To the extent I can confirm on somewhat short notice, he has paid that amount.Neighbors has written off the balance of Mr. [redacted]' bill in excess of $3115. As a result to his prior payment, his balance due is $0.  Although his bill from Neighbors reflected the entire balance for the services rendered, that is a function of our billing software.  Neighbors does not, ever, attempt to collect any balance from patients that exceeds what they are personally responsible for under their health plans or that they have personally agreed to pay.  We truly regret that our representatives failed to communicate this policy to Mr. [redacted] when he reached out to us. Tom [redacted] General CounselNeighbors Health, LLC

We did contact this patient on June 5th, we offered him a discount and he did accept the discount and paid the balance in full.  We did ease the patients concerns, we believe the conversation ended with the patients complaints resolved.Thank you,