Neil Heating & Air Conditioning

Hello, I did however speak with Mr [redacted] and we spoke about the battery and spoke briefly on the warranty issueMr [redacted] is actually looking into the warranty to see why I was sold the extended warranty and the they never told me I didn't have itAs I told Mr [redacted] , my car payment went up because I wanted the extended warranty, so if the warranty not in effect why is the payment still the sameI am waiting for Mr [redacted] to look into it and get back with meHe stated he'll call me by tomorrow once the accountant get my profile to himMaddy never mentioned to me about buying an extended warranty he told me to come back in months of my car payment being paid on time and he'll put me in a brand new car

The vehicle was in on 03/09/ (92,miles) with a reduced engine power code for erratic throttle position sensor signalUpon inspection the technician verified that the sensor had been replaced and the wiring wasn’t properly repaired (poor butt connector connections)Mr [redacted] approved having the wiring to the sensor properly repaired and the vehicle was released back to the customer on 03/19/Mr [redacted] brought the vehicle back in on 10/13/(95,miles) with a concern of reduced engine powerThe service advisor Joe M [redacted] explained to Mr [redacted] that he would be responsible for the $diagnosis fee as there were multiple components that would cause the reduced engine power condition and it had been over 3,miles and seven months since the vehicle was repairedJoe reassured Mr [redacted] that if any of the wiring performed in March was the failure then no diagnostic charge would be appliedUpon diagnosing the vehicle there was a different code in the powertrain control module for the accelerator pedal position sensor correlationThis code sets when the two position sensors located on the accelerator pedal intermittently don’t synchronize therefore placing the vehicle into a failsafe reduced engine power mode to prevent unintended accelerationThe code that was set in March was for the position sensor located on the throttle body in the engine compartment and not related to the current failureThe technician noted that the customer had either himself or had someone install an aftermarket accelerator pedal assembly and recommended installing a GM OEM accelerator pedal assembly to fix the concern Mr [redacted] declined having the pedal assembly replaced and argued that he should not have to pay the diagnostic fee as the truck failed the same way it did in MarchJoe explained to Mr [redacted] that there are over different parts that could fail causing the same reduced engine power symptom and unless they are actually failing at the time of diagnosis no visual signs can be detected to foresee a failureJoe reduced the diagnosis fee to and Mr [redacted] agreed to pay the feeNothing further is owed to Mr [redacted] at this time Sincerely, Derek H***Sands Motor CompanyService Director

I placed a call to [redacted] personallyHer down payment was on a VISA card and had to be refunded on the same cardI apologize that this was not handled beforeI transferred the call with Ms [redacted] over to our receptionist, Robin so that we could get the full card number, expiration date and CVC code to process the refund onto the VISAThis credit to Ms [redacted] 's account will take approximately 3-business days before the credit will appear on her accountSincerely, Cherie V [redacted] Sands Motor CompanyOffice Manager