I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive the refund check Regards, [redacted] ***
I did speak to [redacted] the salesman for [redacted] *** and we have issued a refund check # [redacted] in the amount of $ If you have any questions please let me know[redacted] -TreasurerUnited Window Inc.###-###-#######-###-####-Fax
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive the refund check.
Regards,
[redacted]
I don't understand what he is saying. The frame is intact. The window sits in the space and is kept in position with braces. What are other options that can be done? If they can take the glass out of the frame they glued in we will get resized at another place. [redacted]s hardware said if we can get the frame off they can resize it. This is what the United Windows team said they were going to do. We are trying to call Herb to see if they can take the frame off.
The customer is correct in what we told her. However, it is not the storm window frame and glass that we originally replaced that needs "shaved down", the main frame of the storm window is crooked and we cannot get a square frame and glass back in a crooked main frame. I do apologize...
that my crew left before putting the other one back in. Herb.
I am rejecting this response because: He is lying as a man named Brent that told me he was a window rep. I had no idea he was the vice president. He gave me his cell phone which was ###-###-####. I called him twice and left 2 different voice mails and my calls were never returned. Everything I stated in my complaint is true as I am one that takes notes and documents things. After being treated so rudely I no longer wish to do business with this company either. However I would like my complaint to remain on the Revdex.com website so that others can be warned of the way I was treated.
Regards,
[redacted]
The window grid that broken was dropped off personally by Herb J[redacted]. At that time, there was no mention of the other window that was caulked improperly. We will be more than happy to do this if the owner will let us schedule the work. Also, at the time of drop off I spoke to Mr....
[redacted] about the clean up, and he assured me all was well. We do not refund for clean up charges, there was some dust and a empty tube of caulking. We don't feel $400.00 is justified for this. Again, we strive to always do a great job for our customers. Thank you, Herb J[redacted] - [redacted].
I did speak to [redacted] the salesman for [redacted] and we have issued a refund check #[redacted] in the amount of $56.98. If you have any questions please let me know.[redacted]-TreasurerUnited Window Inc.###-###-#######-###-####-Fax
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive the refund check Regards, [redacted] ***
I did speak to [redacted] the salesman for [redacted] *** and we have issued a refund check # [redacted] in the amount of $ If you have any questions please let me know[redacted] -TreasurerUnited Window Inc.###-###-#######-###-####-Fax
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive the refund check.
Regards,
[redacted]
I don't understand what he is saying. The frame is intact. The window sits in the space and is kept in position with braces. What are other options that can be done? If they can take the glass out of the frame they glued in we will get resized at another place. [redacted]s hardware said if we can get the frame off they can resize it. This is what the United Windows team said they were going to do. We are trying to call Herb to see if they can take the frame off.
The customer is correct in what we told her. However, it is not the storm window frame and glass that we originally replaced that needs "shaved down", the main frame of the storm window is crooked and we cannot get a square frame and glass back in a crooked main frame. I do apologize...
that my crew left before putting the other one back in. Herb.
I am rejecting this response because: He is lying as a man named Brent that told me he was a window rep. I had no idea he was the vice president. He gave me his cell phone which was ###-###-####. I called him twice and left 2 different voice mails and my calls were never returned. Everything I stated in my complaint is true as I am one that takes notes and documents things. After being treated so rudely I no longer wish to do business with this company either. However I would like my complaint to remain on the Revdex.com website so that others can be warned of the way I was treated.
Regards,
[redacted]
The window grid that broken was dropped off personally by Herb J[redacted]. At that time, there was no mention of the other window that was caulked improperly. We will be more than happy to do this if the owner will let us schedule the work. Also, at the time of drop off I spoke to Mr....
[redacted] about the clean up, and he assured me all was well. We do not refund for clean up charges, there was some dust and a empty tube of caulking. We don't feel $400.00 is justified for this. Again, we strive to always do a great job for our customers. Thank you, Herb J[redacted] - [redacted].
I did speak to [redacted] the salesman for [redacted] and we have issued a refund check #[redacted] in the amount of $56.98. If you have any questions please let me know.[redacted]-TreasurerUnited Window Inc.###-###-#######-###-####-Fax