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Neill Gas, Inc.

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Neill Gas, Inc. Reviews (1)

Tell us why here...On Friday, February 9, 2018, our phone records indicated that the customer had called at 5:15 pm. Neill Gas, Inc business hours are from 7:00 am to 5:00 pm, Monday through Friday. On Monday, February 12, 2018, the Customer called and spoke with the manager at 12:15 pm and...

requested an order for propane. The Customer stated, "I will come by our office that afternoon to pay for his propane order" however; he never showed up to pay. The Customer has never established a charge account with Neill Gas, Inc to be on automatic delivery. On Tuesday, February 13, 2018, the Manager dispatched a Driver to the Customer's house to deliver his propane and collect the payment. Upon the Driver's arrival, he noticed that the tank was out of gas. The Driver knocked on the Customer's door to receive the payment and to do a State Mandated Leak Test, and there was no one answer. The Driver called the Manager to inform him there was no one at home and the Manager instructed him to continue with his route. The customer called back around 8:15 am and talked with the CSR, who stated: "that a Driver went to your house around 7:30 am, and no one was home." The customer said, "he was unaware that someone had to be home." The CSR told the Customer that someone must be home for payment and to do a State Mandated Leak Test, because the tank is empty. The Customer gave the CSR two phone numbers to provide the driver. The driver tried to call the two phone numbers on several different attempts. The customer finally answered and told the driver "Do not worry about coming back out here, we are going with another company," and the driver said "ok."We strive to provide our Customers with the utmost respect and quality service.

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Address: 431 Port Terminal Cir, Vicksburg, Mississippi, United States, 39183-9070

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