Neill's Wheels Llc

Complaint: [redacted] I am rejecting this response because:I came over there times to be told I could set up an appointment for those repairsYou told me the first time I would have to wait at least 2weeks and then told the manager to order the parts Each time I came over to your place it was the same thing (set up and appointment) and each time I had told your manager and Neil get the parts and then we could set up an appointment Since then I have changed the oil twice and bought a tire (tire blew) You left me with no way to even sell it The panel is in the trunk and my back passengers have been inconvenienced by not being able to get out The price of the misrepresentation would have to be $ Don't falsify your statements to Revdex.com by saying you tried to repair or satisfy the lack of understanding The Tracker is still on you lot Sincerely, [redacted]

Complaint: ***I am rejecting this response because:I will agree to this if they agree to do it with NO MORE MONEY DOWN, $A MONTH PAYMENTS AND A FULL WARRANTY FOR A YEAR!!!!!Sincerely,*** ***

Hi ***,I am sorry you are having trouble with the Escape You texted me on January 26th that you were having trouble with the transmission after we replaced the engine, and that you would let me know more as we go The next day I replied, “I am happy check out the transmission
with you If it is something my guys messed up I will make it right for you.” The next I heard about the problem was two weeks later when you sent me an invoice that you had taken it to another shop to fix and that I should pay the cost When you chose not bring it to me to me for us to look at together there is no way for me to know what caused the issue I understand that you wished to have another shop investigate the issueIf the other shop believed the transmission problem resulted from a problem with the engine install we performed you should have shown me their written diagnosis and the vehicle for us to discuss the best course of action Deciding on another shop to repair your vehicle is your right, but makes it impossible for me to know the cause of the transmission problem I do not believe it is reasonable to request that I pay for a repair that I have not been able inspect to determine the cause of the problem

Complaint: ***
I am rejecting this response because: After I sent the invoice to Neills he did not respond to me or the shop I had the repairs made at to see the parts that where damaged or speak with the mechanics who worked on it or look at the evidence they collected in regards to the problemI will double check with shop Monday 2/to see if he made contact with the shop without my knowledgeLetting Neills tech who did the damage to my vehicle and put me in danger in the first place was out of the question for my safety.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:I came over there times to be told I could set up an appointment for those repairsYou told me the first time I would have to wait at least 2weeks and then told the manager to order the parts Each time I came over to your place it was the same thing (set up and appointment) and each time I had told your manager and Neil get the parts and then we could set up an appointment Since then I have changed the oil twice and bought a tire (tire blew) You left me with no way to even sell it The panel is in the trunk and my back passengers have been inconvenienced by not being able to get out The price of the misrepresentation would have to be $ Don't falsify your statements to Revdex.com by saying you tried to repair or satisfy the lack of understanding The Tracker is still on you lot Sincerely,*** ***

Complaint: ***I am rejecting this response because:I have witnesses that will tell you, what you are saying is not Christian God does not like liers as he did not like Peter when he allowed the rooster to crow three times You have said you would fix the doors and seat but you needed to have weeks to get the part The times I came in, including the day I bought, you said you needed two weeks to order the parts You told your manager to order the parts but in the times I came they were not ordered You can't set one up without the parts Resolution as said before can't be $because I have been maintaining the vehicle, having to add parts and replace the oil You monopolized the situation so badly I couldn't even sell because you refused to complete our agreement.Sincerely,*** ***

***,I have offered repairs or to try to get your full purchase price returned to you You find this unsatisfactory and want $more than you paid for the vehicle? You are also still unclear on which resolution you would like I cannot move forward until you decide which option you would like me to investigate

Complaint: ***I am rejecting this response because:Then I want my $back nowSincerely,*** ***

Thank you for coming in today to discuss the matter in person As I offered today in person, I am willing to pay all costs to repair the Pontiac Montana you purchased if you are willing to resume making payments Please let me know if you are interested and I will arrange the
repairs.Neill

***,I am still happy to provide the repairs agreed at the time of sale According to my records they are: repair rear door locks, reinstall panels and replace the driver seat with a used seat from * *** * *** *** Please let me know if you would like to schedule the
repairs.At several times you have requested a return of your $4,and repairs to the vehicle After the sale the dealer for whom I sold the vehicle on consignment agreed to refund your $4,purchase price After I offered to refund you purchase price or complete the repairs I have not heard from you which you would like If you would like the repairs completed I am happy to do that If you would like a $4,refund I will inquire with that dealer if that is still an option.Please contact me to schedule repairs or let me know if you prefer a refund and I will inquire if that offer is still available.Sincerely,Neill J***