Neitzel Insurance Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the ***er is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] made three separate contacts with me on this matterHis attention was much appreciated Regards, [redacted]

[redacted] Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast IndianaE4th Street, Suite 600Cincinnati, OH 45202Tuesday, August 16, 2016Dear ***,I am following up on our conversation regarding complaint ID [redacted] As we discussed, I contacted the [redacted] and explained that the show he attended was a “pour only” show This means that per the artist request, all beverages must be poured into plastic cups rather than served in cans or plastic bottles All advertised products are available at the concession stands, but they must be poured into cups Although not uncommon, the pour rule is not a result of a policy set by Riverbend Music Center, but rather at the request of the band performing the night of his complaint Many bands require such a rule be enacted due to safety concerns associated with thrown plastic bottles or cans that may be thrown After my conversation with [redacted] he completely understood the policy and why his purchase had been poured into a cup Let me know if you need any additional information to close the complaint in a positive manger Sincerely,Matt D***General ManagerRiverbend Music Center

8/25/Spoke with *** *** at RiverbendHe said he has talked with the consumer and they have worked out a resolutionHe said he has asked the consumer to contact us to confirm resolution of the complaintI told Mr*** I would forward this message to the consumer through our system for the
consumer's confirmation of resolution

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[redacted]Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast Indiana1 E. 4th Street, Suite 600Cincinnati, OH 45202Tuesday, August 16, 2016Dear [redacted],I am following up on our conversation regarding complaint ID [redacted].  As we discussed, I contacted the [redacted] and...

explained that the show he attended was a “pour only” show.   This means that per the artist request, all beverages must be poured into plastic cups rather than served in cans or plastic bottles.   All advertised products are available at the concession stands, but they must be poured into cups.   Although not uncommon, the pour rule is not a result of a policy set by Riverbend Music Center, but rather at the request of the band performing the night of his complaint.  Many bands require such a rule be enacted due to safety concerns associated with thrown plastic bottles or cans that may be thrown.   After my conversation with [redacted] he completely understood the policy and why his purchase had been poured into a cup.  Let me know if you need any additional information to close the complaint in a positive manger.  Sincerely,Matt D[redacted]General ManagerRiverbend Music Center

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the [redacted]er is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  [redacted] made three separate contacts with me on this matter. His attention was much appreciated. 
Regards,
[redacted]