Nekter Juice Bar

Hi ***, I have just become aware of a complaint filed with the Revdex.com for an order that was poorly handled in FebruaryI wanted to reach out an apologize for how difficult it was to receive a refund from usOur method for processing customer transactions/refunds needs work, to say they least I realize we have probably lost your trust in us but I wanted to assure you we are working diligently to increase the quality of our customer experienceNekter has seen tremendous growth and with that a major need for better consumer outreachYour feedback is important to us and will help us improve our business practices Attached is a receipt from our merchant services of the refund which was sent on your 3rd discussions with us, February 18thThis should have been processed within a day or soI understand your frustration with how many conversations it tookOur refund policy has changed to help ease this process I am going to include [redacted] (Revdex.com) on this response so they are aware we have taken steps to reach out to you and please feel free to contact me if you have any more questions, comments, or concerns Thank you -- [redacted] [redacted] l Santa Ana, CA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business sent an impersonal letter (attached) that didn’t address all my concernsThe manager Amber contacted me in regards to my online order via app not being processed which is only one partShe had no idea about the other concerns so I referred her to this Revdex.com case Regards, [redacted]