Nelson Automotive, Inc

I just had to share what a wonderful experience I just had with Nelson AutomotiveI found a car on *** ***, sent them an email, and received a reply within hours! Javier did an awesome job communicating with me, answering my questions, setting up a test drive within a day's notice, and helped me through the process to purchaseNelson is a little dealership with big values and a professional staffI appreciated all their knowledge and expertise in helping me find my dream carI wish them much success and will not hesitate to send family, friends, or others to them for future purchases! Thanks to everyone for being a great team!

After about months of shopping around and research to find the right Corvette for the best condition and price, I finally found "the one" listed on Nelson Automotive's websiteI called and spoke with Matt V., and he gave me a detailed service and ownership history of the carI felt confident that this was the right car and from the right dealerThroughout the entire process Matt was honest and always gave me the time of day; I never felt rushed on the phone or in person
When I bought the car, I drove up from Indianapolis to pick up the car and it was apparent that the Corvette was a prized car on the lot, there were not as many other sports cars, but all cars looked to be nicely kept and cleanedI didn't feel like it was a risk to buy a sports car from the Nelson Automotive lot, if anything I probably saved money due to not having to pay an additional markup from a performance-oriented lot
My actual time at Nelson Automotive was brief: Matt arrived early to the dealership to accommodate my schedule, even though he had plans for brunch with his in-laws later that morningWe took the car out for a test drive, talked a bit more about the history of the car, and the minor maintenance work they had done to make sure they sold me the car in excellent conditionI was thrilled when I got the keysThe paperwork took probably minutes and I was on my wayThe car rode like a dream
About minutes from home, the clutch pressure went out and I had to have the car towed the rest of the way homeI took it to a shop and they determined the slave cylinder went out, and that it would be hours of labor plus the cost of the partI called Nelson Automotive, we were all shocked since this car drove fineMatt took this information to his boss, and they worked with me on the issue: they refunded me with the cost of the part that I paid for, as well as the cost of the labor to have it replacedNormally I would've expected that I would've needed to have the car brought back to Nelson Automotive's shop to have the work done in-house, but they took care of the issue in a way that was convenient for meOverall, I was very pleased with the way they handled what was an unexpected post-purchase issue
I've now had the Corvette for exactly one year, and it's been a the best car I've ever ownedI've received so many comments on how great of a condition the car is in, and that it must have been well taken care ofI always tell them about my experience with Matt at Nelson Automotive, and I know where my first stop will be when we purchase another car
Condition and quality of car: 5/
Price: 5/
Sales experience: 5/
Customer Service: 5/
Overall: 5/

Initial Business Response /* (1000, 5, 2015/05/13) */
We have already talked with the customer and offered to forgive the half cost of tires that they still owed us and to paint the rear right quarter and door. The customer has accepted this offer and we will be completing work next...

week.

I've never had a better experience buying a car than I have at Nelson Automotive. Can't state that enough. Was referred to them, but almost didn't check them out. That would have been a big mistake. Not only was I impressed with the condition the cars were in, but the prices were very fair when compared around. Now a lot of dealers have those two things going for them, but here is what made them really stand out: I felt no pressure from anyone at any point. They allowed me to drive it to my mechanic to have them take a look at it without making me feel guilty for asking, like other dealers gone to have. They also have a 3 month, 3,000 mile warranty on most of their cars. There is no other dealer I've been to that has had all those factors going for them. Even if you don't end up buying a car from them, I fully recommend at least checking them out. You'll save yourself a lot of headache the other dealers will give you.

I was looking for a used [redacted] for my daughter and was conducting my research with many of the high volume cars dealers in the Chicagoland are. In my research, I found a car that looked interesting from appearance and cost. Upon my arrival to the dealership, I met a host of friendly people. The salesperson, Matt, was incredible...sharing his knowledge of the used cars, the [redacted] report, and the automobile I was potentially looking to test. No hard sales, honest conversation, shared everything he knew about the car and after a test drive and 10 minute discussion, we had a deal. I so much appreciated the 'sales and service experience'...and I must admit I was 100% satisfied with this car buying experience. Matt is an outstanding professional...The Principal, Eric, was even great to spend time with me and made sure I was being taken care of. The entire team at Nelson Auto truly care about you - as a customer and aperson. Great job...we will be back within a year to buy our next car! [redacted]