I have an update on complaint ID [redacted] I was able to reach a resolution by contacting upper management, [redacted] , VP at Nelson BrothersShe is Regional Manager [redacted] ' bossI also secured the services of an attorney and notified both Ms [redacted] and Ms [redacted] that I had done soWithin hours, Ms [redacted] made sure that:1) the $transfer fee (not mentioned in the signed lease agreement) was fully refunded to us, 2) the fully qualified replacement tenant was approved, 3) Ms [redacted] told me the replacement tenant's guarantor had first been approved "with conditions" due to a software calibration error in Nelson Bros' system - it was all a mistake and her guarantor would now be approved with no additional $deposit required,4) disputed pet rent was removed from the new tenant's lease (the new tenant has no pet),5) disputed charges for pet rent for the previous tenant were dropped (she also had no pet),6) We were required to pay rent for the month of April but that rent will be fully refunded to us now that the new tenant has signed an acceptable lease with her mother as guarantor, the apartment has been inspected and found to be in perfect condition, and my daughter is completely moved out,7) There will be no parking fee of $30/mo for the new tenant since that fee was not in the original lease.The only item that has not been resolved (to my knowledge) is that the new tenant was forced to pay and additional $in fees to apply with me signing as her guarantor, rather than her motherThat never should have happened since her mother's income was adequate to rent the apartment with no additional deposit of $The new tenant was forced to reapply due to a software calibration error within Nelson Brothers' system.I have been assured by [redacted] that this calibration error in the software has since been corrected, but I do not know if the reapplication fees paid by the new tenant were ever refundedShe was informed by [redacted] that her original guarantor did not meet the income threshold to lease the apartment without an additional $deposit - but this later turned out to be information.So, while my end of the complaint has been resolved, I do not know that the new tenant has been made whole for $in fees she paid in excess due to information provided by [redacted]
Hello ***, Thanks for taking the time to write your review on the Revdex.com and for making The Mark your home while attending ASUOur records show that you moved in on September 24, During that time, [redacted] in Tempe was under a different owner and management atthat time of your mobut as of December the property was then purchased by Nelson Brothers Property ManagementThe application qualifications that you were approved on with the prior company is different from the Nelson Brothers’ application qualificationsAlthough you did provide several applicants that went through our online application process, the criteria did not meet Nelson Brothers’ set application qualifications for The [redacted] ***The NBPM lease agreement also holds you responsible to find a qualified person to take over your lease because there is not a lease break optionThe fees currently owed on your account this time is for the balance of the lease and legal fees your file accrued [redacted] is actively trying to lease your vacant room and when the room is leased, we will revise the amount owed because per the law we cannot collect double rentAt the time a new resident moves into the room you occupied at The [redacted] ***, you will then receive a revised moveout statement Please feel free to contact me if you have any additional questions and I will be happy to assist you [redacted] Regional Manager [redacted] @nelson-brothers.com [redacted] Cellphone
I have an update on complaint ID [redacted] I was able to reach a resolution by contacting upper management, [redacted] , VP at Nelson BrothersShe is Regional Manager [redacted] ' bossI also secured the services of an attorney and notified both Ms [redacted] and Ms [redacted] that I had done soWithin hours, Ms [redacted] made sure that:1) the $transfer fee (not mentioned in the signed lease agreement) was fully refunded to us, 2) the fully qualified replacement tenant was approved, 3) Ms [redacted] told me the replacement tenant's guarantor had first been approved "with conditions" due to a software calibration error in Nelson Bros' system - it was all a mistake and her guarantor would now be approved with no additional $deposit required,4) disputed pet rent was removed from the new tenant's lease (the new tenant has no pet),5) disputed charges for pet rent for the previous tenant were dropped (she also had no pet),6) We were required to pay rent for the month of April but that rent will be fully refunded to us now that the new tenant has signed an acceptable lease with her mother as guarantor, the apartment has been inspected and found to be in perfect condition, and my daughter is completely moved out,7) There will be no parking fee of $30/mo for the new tenant since that fee was not in the original lease.The only item that has not been resolved (to my knowledge) is that the new tenant was forced to pay and additional $in fees to apply with me signing as her guarantor, rather than her motherThat never should have happened since her mother's income was adequate to rent the apartment with no additional deposit of $The new tenant was forced to reapply due to a software calibration error within Nelson Brothers' system.I have been assured by [redacted] that this calibration error in the software has since been corrected, but I do not know if the reapplication fees paid by the new tenant were ever refundedShe was informed by [redacted] that her original guarantor did not meet the income threshold to lease the apartment without an additional $deposit - but this later turned out to be information.So, while my end of the complaint has been resolved, I do not know that the new tenant has been made whole for $in fees she paid in excess due to information provided by [redacted]
Hello ***, Thanks for taking the time to write your review on the Revdex.com and for making The Mark your home while attending ASUOur records show that you moved in on September 24, During that time, [redacted] in Tempe was under a different owner and management atthat time of your mobut as of December the property was then purchased by Nelson Brothers Property ManagementThe application qualifications that you were approved on with the prior company is different from the Nelson Brothers’ application qualificationsAlthough you did provide several applicants that went through our online application process, the criteria did not meet Nelson Brothers’ set application qualifications for The [redacted] ***The NBPM lease agreement also holds you responsible to find a qualified person to take over your lease because there is not a lease break optionThe fees currently owed on your account this time is for the balance of the lease and legal fees your file accrued [redacted] is actively trying to lease your vacant room and when the room is leased, we will revise the amount owed because per the law we cannot collect double rentAt the time a new resident moves into the room you occupied at The [redacted] ***, you will then receive a revised moveout statement Please feel free to contact me if you have any additional questions and I will be happy to assist you [redacted] Regional Manager [redacted] @nelson-brothers.com [redacted] Cellphone