Nelson Electric Company, Inc.

This letter is a response to [redacted]’s complaint regarding work performed at his home.I have been to [redacted]’s house several times to document that his driveway is not shifting or sinking in any way. I took pictures and measurements to verify that his driveway has not moved in anyway and...

more than meets or exceeds ICPI standards and specifications. [redacted] has a problem with his sidewalk raising up and down due to freeze thaw conditions during the winter and he is confusing this movement thinking it is his driveway that is moving, we have documented that the driveway has not moved. The sidewalk was cracked before any work was performed at [redacted]’s . we have pictures of the sidewalk“ BEFORE and AFTER” and they clearly show that the sidewalk was cracked and had signs of additional problems before any work was done..we were not hired to make any determination as to why his concrete sidewalk was cracked or to make any diagnosis as to why it may have cracked. This was clearly a preexisting condition that [redacted] is trying to say we caused. The “BEFORE and AFTER” pictures clearly show that we did not crack his sidewalk.With regard to the color variations in some of the fullnose pavers on his steps. I had a representative from the manufacturer come to [redacted]’s to verify his complaint and to see if any of his complaints were valid. I have a letter from the representative that clearly states that there are no issues with the installations and that it meets all their guidelines. The representative also stated As per our catalog “ Shade variations are inherent in colored concrete products using natural raw materials.” And they do not warranty that their colors will match. The representative also sent me pictures from his visit to [redacted]’s house documenting that there are no product defects.The manufactures representative documented that there were brown streaks or stains on some of the fullnose that was most likely caused by either landscape chemicals or iron/metals in [redacted]’s water source or combination of that may have caused minor discoloration and was not a product defect. The steps receive water from sprinklers that are misdirected on the property and this may be [redacted]’s entire problem as the driveway and back patio are all the same color and are not affected in any way as they are not sprayed with contaminated water. Staining from water or chemicals is not a manufacturer’s defect and therefore not a warrantable condition.[redacted]’s also listed his job as $19000 dollars and this is also incorrect ...the entire job was just over $15000. [redacted] also stated in his complaint that we caused the crack in his sidewalk, which before and after pictures clearly show that we did not cause as it was a preexisting condition. His driveway has in no way shifted or sank and has been documented over time with pictures/measurements and by the manufacturer’s representative.[redacted]’s desired settlement is for us to replace a sidewalk that we did not crack or cause to crack. This is a preexisting condition and was not part of the original job and is not our responsibility. ..we were not hired to make any determination as to why his concrete sidewalk was cracked or to make any diagnosis as to why it may have cracked. This was clearly a preexisting condition that [redacted] is trying to say we caused. The “BEFORE and AFTER” pictures clearly show that we did not crack his sidewalk. With regard to the color of his fullnose pavers on the steps the manufacturer’s representative inspected them and said that there are no manufacturing defects and they do not warranty against any color variations as it is written in their catalog. The manufacturer’s representative also stated and documented with pictures that any brown staining that may have occurred is most likely due to iron in [redacted]’s water supply and poss ible contamination from landscaping products and is by no means any type of manufacturing or installation defect. So at this time Perfect Pavers Inc. reserves the right to decline to perform any additional work at [redacted]’s home with regard to the items in his complaint as they are not and have been deemed by the manufactures representative not to be defect. Any damage that may or may not have occurred to any of the products in question has occurred as a result of preexisting conditions and or other conditions or actions that may be present or have occurred on [redacted]’s property and were not caused by Perfect Pavers Inc. and are therefore not warrantable by Perfect Pavers Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I called on a Fruday afternoon and they had someone at our house by 5p and fixed our problem.
When I called they even tried to help me fix it over the phone at no cost.
Great customer service","pos-1