Nelson Fire Protection

We have contacted the customer regarding his complaint During our inspection process, we replaced brake pads on both the front and rear as well as the brake pad wear sensors Additionally, we turned the rotors and verified brake system operationWe have offered to re-inspect the vehicle for the issue he described at his earliest convenience and at no charge

Upon receiving this notification from the Revdex.com, we immediately contacted the [redacted] to try to resolve this matter The [redacted] reiterated that they had already purchased another vehicle, and that wanted Fred Haas Nissan to pay them $to make them happy At this point in time we respectfully decline their request for $in compensation We feel that this is an unreasonable request based on the following:After reviewing the maintenance and repair history of Mrand Mrs [redacted] Nissan [redacted] purchased May 2014, I can definitely agree that we have made a number of repairs to their vehicle When one of our customers has a recurring mechanical issue, Fred Haas Nissan makes every effort to resolve their concern In this case we have made all necessary repairs under the terms of the Manufacturer's Warranty All repairs that Fred Haas Nissan has performed on Mr& Mrs [redacted] vehicle, including replacing all components of the engine, over the past twelve months and approximately 15,miles of usage have been covered by the Manufacturer's warranty, or by Fred Haas Nissan at no cost to the [redacted] We also made sure that the [redacted] had something to drive while the repairs were being made each time their vehicle had to be inoperative overnight for repairs Mr & Mrs Kotal were unwilling to follow the Manufacturer's oil consumption warranty repair procedures, which require the customer to return to the dealer three times, every thousand miles, and to have the oil level checked and documented for warranty purposes on these visits.Since the Manufacturer declined their repurchase request, we did in good faith make an attempt to trade the [redacted] out of their [redacted] in February of this year Unfortunately we were unable to come to a satisfactory agreement on a two year newer [redacted] (2013) that had a higher trim level than their current vehicle at no additional expense to them Contrary to the [redacted] statement to the Revdex.com, they were advised by Nissan North America that their vehicle was indeed a Certified Pre-Owned vehicle with all the warranties and benefits applicable On our last contact with the [redacted] we advised them that we would be happy to make any necessary repairs per the terms of the Manufacturer's warranty, or if they still did not want their vehicle we would revisit the possibility of trading them into another vehicle with additional consideration due to their repair history Since they decided to purchase a vehicle elsewhere recently without providing us a second opportunity to trade them into another vehicle, we were unable to demonstrate the additional consideration mentioned Fred Haas Nissan has a tradition of excellence and high levels of customer satisfaction Our goal is to exceed our customers expectations in a fair and honest fashion with the highest levels of integrity We apologize that we were not able to meet the [redacted] expectations, and we wish them the best with their new purchase Sincerely, [redacted] ***General Manager

We are writing this response in regards to the claim by [redacted] ' that the services provided to them on their [redacted] were charged to the warranty company for the extended warranty that they purchased, All the engine repairs were covered under their year 60k mile warranty that came with their vehicle; however in searching we find that there was a claim paid by the warranty company on May 28, repair order #for replacement of the drivers front window regulator due to the fact that the factory warranty of 3year 36k miles was expired (their mileage at the time 38625)We paid the deductible on this claim of $so the [redacted] were not out any other costWe believe that we have done everything required to rectify this matter with the [redacted] even to the point of trying to trade them out of that [redacted] and put them in a different vehicle of their choosing; however we believe that they traded the vehicle with a different dealership so therefore we were not able to work with them to finally get them out of that vehicle.I am sending this response for [redacted] as he is out of office until next week, please contact me should you need further assistance,thank you, [redacted] Owner Loyalty Manager281-516-officer [redacted] @fredhaasnissan.com

Revdex.com:
This letter is to inform you that Fred Haas Nissan has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/16/11:51:AM and assigned ID ***I spoke with the Director of Finance, Robert *** and he has taken care of my
account
Regards,
*** ***

Upon receiving this notification from the Revdex.com, we immediately contacted the [redacted] to try to resolve this matter.  The [redacted] reiterated that they had already purchased another vehicle, and that wanted Fred Haas Nissan to pay them $4000 to make them...

happy.  At this point in time we respectfully decline their request for $4000 in compensation.  We feel that this is an unreasonable request based on the following:After reviewing the maintenance and repair history of Mr. and Mrs. [redacted] 2011 Nissan [redacted] purchased May 2014,  I can definitely agree that we have made a number of repairs to their vehicle.  When one of our customers has a recurring mechanical issue, Fred Haas Nissan makes every effort to resolve their concern.  In this case we have made all necessary repairs under the terms of the   Manufacturer's Warranty.  All repairs that Fred Haas Nissan has performed on Mr. & Mrs. [redacted] vehicle, including replacing all components of the engine, over the past twelve months and approximately 15,000 miles of usage have been covered by the Manufacturer's warranty, or by Fred Haas Nissan at no cost to the [redacted].   We also made sure that the [redacted] had something to drive while the repairs were being made each time their vehicle had to be inoperative overnight for repairs.  Mr & Mrs Kotal were unwilling to follow the Manufacturer's oil consumption warranty repair procedures, which require the customer to return to the dealer three times, every thousand miles, and to have the oil level checked and documented for warranty purposes on these visits.Since the Manufacturer declined their repurchase request, we did in good faith make an attempt to trade the [redacted] out of their 2011 [redacted] in February of this year.  Unfortunately we were unable to come to a satisfactory agreement on a two year newer [redacted] (2013) that had a higher trim level than their current vehicle at no additional expense to them.  Contrary to the [redacted] statement to the Revdex.com,  they were advised by Nissan North America that their vehicle was indeed a Certified Pre-Owned vehicle with all the warranties and benefits applicable.  On our last contact with the [redacted] we advised them that we would be happy to make any necessary repairs per the terms of the Manufacturer's warranty, or if they still did not want their vehicle we would revisit  the possibility of trading them into another vehicle with additional consideration due to their repair history.  Since they decided to purchase a vehicle elsewhere recently without providing us a second opportunity to trade them into another vehicle, we were unable to demonstrate the additional consideration mentioned.  Fred Haas Nissan has a tradition of excellence and high levels of customer satisfaction.  Our goal is to exceed our customers expectations in a fair and honest fashion with the highest levels of integrity.   We apologize that we were not able to meet the [redacted] expectations,  and we wish them the best with their new purchase.    Sincerely,[redacted]General Manager

We have contacted the customer regarding his complaint.  During our inspection process, we replaced brake pads on both the front and rear as well as the brake pad wear sensors.  Additionally, we turned the rotors and verified brake system operation. We have offered to re-inspect the...

vehicle for the issue he described at his earliest convenience and at no charge.

We are writing this response in regards to the claim by [redacted]' that the services provided to them on their 2011 [redacted] were charged to the warranty company for the extended warranty that they purchased, All the engine repairs were covered under their 5 year 60k mile warranty that came with their vehicle; however in searching we find that there was a claim paid by the warranty company on May 28, 2015 repair order #47291 for replacement of the drivers front window regulator due to the fact that the factory warranty of 3year 36k miles was expired (their mileage at the time 38625). We paid the deductible on this claim of $50 so the [redacted] were not out any other cost. We believe that we have done everything required to rectify this matter with the [redacted] even to the point of trying to trade them out of that 2011 [redacted] and put them in a different vehicle of their choosing; however we believe that they traded the vehicle with a different dealership so therefore we were not able to work with them to finally get them out of that vehicle.I am sending this response for [redacted] as he is out of office until next week, please contact me should you need further assistance,thank you,[redacted]Owner Loyalty Manager281-516-6671 officer[redacted]@fredhaasnissan.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  [redacted] is absolutely not being truthful.....they DID NOT try to get us out of the 2011 [redacted], they tried to get one over on us again.  Fred Haas Nissan is only out for themselves and care nothing about the customer once the purchase has been made.  I would like my deposit returned of $2,000 as I truly feel they misrepresented the [redacted] we purchased from them.  If Fred Haas Nissan returned my deposit I would consider this settled and it would show that Fred Haas Nissan is truly there for it's customers satisfaction.