Nelson Land Care

[AKRON Revdex.com COPY FROM ATTACHED]

On December 3, 2019, my office received a complaint through the Revdex.com, ID #***, regarding work performed for the claimant. The work to be performed was described in detail in Estimate #***, signed by the customer on August 1, 2019. That signed estimate, along with a break down of services given to the customer is attached for your reference. The purchase date listed on the complain is 6/25/19; however, you can see by the signed estimate that we didn’t even have a signed agreement until August 1, 2019. All work was completed PER OUR SIGNED AGREEMENT, and our landscape foreman met with the customer on 10/9/19. On that date, the customer and *** representative walked the property, the lawn installation warranty was discussed, and the customer signed our job completion form. The job completion form with signature indicates customer satisfaction with the landscape project installed by *** Land Care, Inc and that you (the customer) agree to the terms and conditions of service.” Per our agreement all work has been performed and was signed off on by the customer.In reference to the phone calls received by the claimant, my office received one phone call on 12/2/19 regarding an issue with ponding water in their septic field. As you can see from our job description, there is no indication of work being done due to ponding water, nor had my office received a complaint before 12/2/19.

While we were made aware of the issue, the customer complaint is due to a matter of settling dirt after over 300 Tons of dirt was installed on the property, per our signed agreement. This is obviously beyond the scope of work we were initially contracted for and happens due to circumstances beyond our control, mostly natural weathering processes. In reality, it can take years, or even decades for that much dirt to settle, again beyond our control.

Our foreman has spoken with the customer on several occasions and indicated that we would come back out and take a look at it to see what we can do to remedy the situation, even though it happened due to natural causes, and was nothing we expressly did. Because the job was signed off on, we cannot just drop our other customers to try to appease this single incident and have also expressed to this claimant that we are currently waiting on the weather to cooperate, as it has been raining copiously over the last few months. We have had over 5” of rain in the last two months making it physically impossible to put any equipment on their newly installed lawn without causing damage, that we then would then be responsible for fixing, on top of fixing an issue, that was beyond our control to begin with. Unfortunately, this claimant doesn’t feel understand these are legitimate reasons. Our contracted work has been completed in its entirety and was accepted by the claimant at time of completion. There is nothing more for us to do than wait on the weather.Amanda *** Office Manager Nelson Land Care, Inc