Nelson Monument Company Formerly Warren Monument Company

Thank you so much for bringing this to our attention We do apologize for the delay in responding as well as the defects you have encountered We have been in contact with Torque, the manufacturer of the item & are trying to get some resolve with them It has been slow in getting a response from them, so our communication with the customer has not been speedy because of this delayPer our return of items with manufacturers defects, we ask that customers address their concerns with the manufacturer, as we DO NOT make the garments or produce them See link below for policy:Manufacturer's DefectA manufacturer's defect is a defective product or defective area of a product that was not an intentional design element or intended featureAll manufactures defects are the responsibility of the manufacturerMMA Overload is not held responsible for damaged items that come from the manufacturerAll items sold through MMA Overload come pre packaged/bagged and tagged by the manufacturerIf you purchase an item through MMA Overload that has a defect, send photos of the defective areas to [email protected] will alert the manufacturer that the item(s) in question is defective and forward the photos to the manufacturerSome manufactures respond quicker to resolve these situations than others.We are doing all we can to get resolve from the manufacturer on behalf of the customer Here is the contact info for the manufacturer, so that the customer may have this as well http://www.torque1.net/contact-us/ [email protected]

We are a small company and do not have the deep pockets as most retailers to just send out replacements, however I DO feel the frustration, as I would be just as uneasy I will submit a request for a refund when we receive the return of the hoodie I hope this resolve will be to your acceptanceI am sorry again & we will revisit our policies\ on manufacturer defects

A full refund has been processed back to the credit card usedThe refund should appear back on the card in 3-business daysThanks

Thank you so much for bringing this to our attention We do apologize for the delay in responding as well as the defects you have encountered We have been in contact with Torque, the manufacturer of the item & are trying to get some resolve with them It has been slow in
getting a response from them, so our communication with the customer has not been speedy because of this delay. Per our return of items with manufacturers defects, we ask that customers address their concerns with the manufacturer, as we DO NOT make the garments or produce them. See link below for policy:Manufacturer's DefectA manufacturer's defect is a defective product or defective area of a product that was not an intentional design element or intended featureAll manufactures defects are the responsibility of the manufacturerMMA Overload is not held responsible for damaged items that come from the manufacturerAll items sold through MMA Overload come pre packaged/bagged and tagged by the manufacturerIf you purchase an item through MMA Overload that has a defect, send photos of the defective areas to [email protected] will alert the manufacturer that the item(s) in question is defective and forward the photos to the manufacturerSome manufactures respond quicker to resolve these situations than others.We are doing all we can to get resolve from the manufacturer on behalf of the customer Here is the contact info for the manufacturer, so that the customer may have this as well http://www.torque1.net/contact-us/ 855.286.7783 [email protected]

Complaint: [redacted]
I am rejecting this response because:Thousands of companies across the world are the retailer of other peoples manufacturing. They do not manufacture the product, they sell them, just like MMA Overload. The difference is that any other retailer stands 100% behind the products that they sell, regardless of who the manufacturer is. The retailer takes care of THEIR customer, and deals w/ the manufacturer on the back end. I am not a customer of the manufacturer. I did not buy my products directly from the manufacturer. I am a customer of MMA Overload, I paid MMA Overload for my product.I have never seen a company that put their customer last in trying to resolve defective workmanship. Expectations of service have been, and will always be, you take care of your customers, and then deal with your manufacturers on your own time. This is the cost of doing business.
Regards,
[redacted]