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Nelson's Auto Tag

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Nelson's Auto Tag Reviews (1)

October 24, Response to complaint registered by *** *** ***
We are an On-Line Auto Tag Agency located in PhiladelphiaWhen a new Pennsylvania resident transfers his title to register his car in Pennsylvania, The title to the vehicle is the source document for the
transferThe state where *** ***’s vehicle was previously titled does not issue the title directly to the owner if the car has a lienIn these cases we fax a notarized request to the lien holder to release the title to us so that we can transfer the title to PennsylvaniaThe title is mailed directly to us and we can only hold it for about days.At this point we contact the vehicle owner to come in to complete the transfer and registration processIn *** ***’s case, we did receive the title and attempted to contact him to no availI recall that he came to our office and he said that he was away for several weeks due to his jobAt this point the title was purged from our files to be returned to the lien holderThe title was ultimately retrieved, *** *** was contacted and completed the transfer and registrationI am surprised by the complaint and wonder if the timing of the complaint was simply prematureIn order to maintain good customer relations, we refunded the $titlehandling fee and he seemed satisfiedIf you need further information please do not hesitate to contact usSincerely,
Stephen M

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Address: 1632 South Columbus Boulevard, Philadelphia, Pennsylvania, United States, 19148

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