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Nelson's RV, Inc.

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Nelson's RV, Inc. Reviews (2)

Thanks for reaching out about this issue.  I’m [redacted] the general manager here at Nelson’s Outwest RV’s.  I explained to our customer that the information on the website was a mistake regarding the RVQ grill.  I sincerely apologized as the manager about...

this mis-print on Nelson’s website.  I also explained that Nelsons RV’s does have a disclaimer on our website for reasons like this. I’ve been selling trailers in this valley and location in Caldwell for 12 years now and the last thing we will ever do is not compromise with a customer when we’re wrong.  We treat every customer like kings & queens when they visit our locationJ  And that service continues whether we earn their business or not?  And it magnifies after we do earn their business.  This business is all about long-term relationships and service.  I know that’s why we continue to grow as the #1 dealer in Canyon County for our professional treatment and service. I know to the customer it’s only $200 dollars but that principle goes both ways in cases like thisJ  We strive to meet every potential customer’s expectations.  And that process started with me accepting the customers aggressive offer on the Passport 238MLWE. My salesmen said the customer never asked him prior to coming to our dealership that day about the demand of the RVQ grill.  If so?  He would have informed him also of the manufacturer decision not to include the grill on this model.  To even further back this fact up.  Every Passport has a mount on the door side of the trailers except for this floorplan? I also explained to the customer that Passport Ultra-lite trailers as the builder does not include the RVQ grill on the 238MLWE model.  The customer wasn’t trying to compromise at all.  I never met the customer personally from the fact I was at our April offsite Meridian sale.  I conversed with him over the phone about these facts and again was very cautious with maintaining a professional, respective tone with him. For the record, the salesmen involved with the deal felt bad about this mis-hap and agreed to purchase the RVQ grill for the customerJ  Another example of our service here at Nelson’s Outwest.  But that wasn’t good enough for the customer still?  We have since had our webmaster correct the info on this modelJ Thanks -[redacted]

Complaint: [redacted]
I am rejecting this response because:this is the standard response we received from the staff at nelson, passed around with no answrrs
Sincerely,
[redacted]

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