Nelu's Home Care

Review: Nelu's Home Care owes me the sum of $5,250.00 because a refund is due for the prorated amount after the termination of the contract upon the death of the my father who was the patient on August 10, 2014. Nelu's Home Care received payment in full for the month of August in the amount of $7,750.00. At $250.00 per day (per the admissions contract) for 10 days, they were due $2,500.00 and for the remaining 21 days were to refund the prorated amount of $5,250.00 within 30 days of the termination date. Per AB261 they are required by California law to refund any monies following the termination of contract. This business used an old revision of the admissions form in order to try and claim they had no requirement to provide a refund and stood by that claim when advised of the new legal requirements per AB261. The California Community Care Licensing Division paid their business a visit and determined they were required to refund monies by January 13, 2015 and provide proof to the agency which has not been done.This business also uses shady tactics to be able to avoid refunding monies as evidenced by actions when my Mother went to remove all of my deceased Father's belongings the morning he died. She asked for his suitcase and at first they acted like they didn't know he had one. We now believe this was an attempt to keep some of his belongings in order to claim we had not removed everything and therefore they would not have to refund monies as long as personal belongings were still being held.Furthermore, I have not been able to locate a Fictitious Business Name filing that would validate they are a legally operating business in either Sacramento County or the neighboring Placer County where they may reside. Per the CCLD, they are operating as sole proprietors with two partners but again, I have not been able to verify any type of legal business filing or verify the care license # 347000008 in connection with any other type of business.Desired Settlement: The desired resolution would be for an immediate refund via certified funds of the full amount of $5,250.

Consumer

Response:

I did want to let you know however, that the business did finally issue a refund though it was after the due date set by the State regulatory agency. I have now included a review of the situation on your web site to alert others but as far as the complaint goes, I guess it can now be withdrawn. Any questions, please contact me. Thank you.