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Nelva's Photography Reviews (2)

March,***,
Nelva Studio
0.95pt;">
*** ** *** ***
*** *** *** ***
This is *** *** with Nelva studio to answer the complainant made by Mrs*** *** because of her dissastisfaction with our poor services as she mentioned beforeAs we spoke the day of the event, we explained the terms of the contract which states only satin bows for main tablesShe agreed to leave it as it was
Definetly we are willing to work this out with our valued costumerAlso I am attaching a copy of the contractWhich has the disclosure for the different services providedAt the end I let you Better Bussines Bureau to work in
behalf of my costumer, and decide (what is fair or what is not) for the best of her interest
Since rly
*** ***
p.swe were under the understanding that the silk bowes was only the main tablesAs stated in the contract

Complaint: ***
I am rejecting this response because: Nelva was well aware the I had requested satin as the linen to be used for the quinceI have pictures to show that she originally setup the main table and arch with organza bowsIt was only after I called her and demanded that she change the main table bows to satin and the arch did she return to the hall and did so and all she did was grab the bows from a purple round tableAlso the main table was suppose to be purple and turquoise all satin as well as the chair covers but she provided white chair covers another one of her mistakesI have enclosed pictures as evidence that she is lying and was well aware that I wanted satin linen and did not provide thatAlso, in the pictures I have enclosed, you can see the linen provided is very wrinkled, and the bows as well were placed very sloppylShe is also lying because we did not discuss the contract that dayFurther more any professional decorator knows if you provide satin overlays than you must put satin bowsWhich further proves my case that she provided the satin overlays for all the tables but not the satin bows and only provided the purple satin bows for the purple round tablesWhich leads me to believe that she just did not have enough linen to provide the correct services as for the contract no where on the contract does it state organza linen to be providedIt says satinIt is only fair that she refund a portion of the money that was paid to her for service that was clearly stated on the contract that should have been satin and was notAlso, if MrsNelva is willing to fix the situation she should refund me the $I am requesting
Regards
*** Esquivel

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Address: 1302 NW 36th St, San Antonio, Texas, United States, 78228-5901

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