Initial Business Response / [redacted] (1000, 7, 2015/10/30) */ Customer had placed an order about a year agoShe was to ship back some merchandise back to us for which she had received a replacementShe had not sent back the products or paid for it She placed another order on Monday, 9/14/She requested that the order be delivered by Fridayshipping time via fedex ground is working days to NY from CAOur shipping requires at least 1-days for shipping most ordersAs a courtesy, we were shipping her order by day service at no extra cost to herOn Wednesday, we contacted and informed her of the balance due from last yearShe asked us to charger credit card for the amountBut, her card declined for payment We called her, but no one answered the phoneBecause of this delay, the package could not be shipped on WednesdayCustomer called back late in the day, but the Fedex pick up was already completedShe was informed that the package could ship on Thursday and she would receive it on MondayShe said she needed by Friday and did not want it on MondayThe order was not shipped to her and her money was refundedWe have still not been paid for the balance due us from last year Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated in the original complaint...the buisness Did Not inform me of this "apparent: balance until Late Wednesday! They we're incredibly Rude And there was Plenty of time for shipping as I ordered and had been calling since MondayThey essentially messed up and would not take Any kind of ownership for this mistakeMy labels have been sized to these bottles one of which I cannot seen to find anywhere else, as I was told (with clients as witnesses) Not to order from them again! I was agast and am displeased still with their handling of this situationGoing forward I would be somewhat appeased by the ability to order from another company the 30ml gold and glass serum pump bottles and call it a day Thank you [redacted]
Initial Business Response / [redacted] (1000, 7, 2015/10/30) */ Customer had placed an order about a year agoShe was to ship back some merchandise back to us for which she had received a replacementShe had not sent back the products or paid for it She placed another order on Monday, 9/14/She requested that the order be delivered by Fridayshipping time via fedex ground is working days to NY from CAOur shipping requires at least 1-days for shipping most ordersAs a courtesy, we were shipping her order by day service at no extra cost to herOn Wednesday, we contacted and informed her of the balance due from last yearShe asked us to charger credit card for the amountBut, her card declined for payment We called her, but no one answered the phoneBecause of this delay, the package could not be shipped on WednesdayCustomer called back late in the day, but the Fedex pick up was already completedShe was informed that the package could ship on Thursday and she would receive it on MondayShe said she needed by Friday and did not want it on MondayThe order was not shipped to her and her money was refundedWe have still not been paid for the balance due us from last year Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated in the original complaint...the buisness Did Not inform me of this "apparent: balance until Late Wednesday! They we're incredibly Rude And there was Plenty of time for shipping as I ordered and had been calling since MondayThey essentially messed up and would not take Any kind of ownership for this mistakeMy labels have been sized to these bottles one of which I cannot seen to find anywhere else, as I was told (with clients as witnesses) Not to order from them again! I was agast and am displeased still with their handling of this situationGoing forward I would be somewhat appeased by the ability to order from another company the 30ml gold and glass serum pump bottles and call it a day Thank you [redacted]