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Nemer Chrysler Plymouth Dodge

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Nemer Chrysler Plymouth Dodge Reviews (24)

This matter was handled & resolvedThe customer found all the disclosuresNemer has sent him gift cards to satisfyThank you[redacted] (GM)ID [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com spoke to [redacted] todayThe consumer's vehicle came in on 10/The ETA for the recalled part is 10/as the parts are on back-orderThe consumer has had a loaner car free of charge since the car is currently in the shop awaiting the part

[redacted] , with regard to this complaintNemer Motor Group has no # #222222;"> affiliation or relationship with [redacted] .comAs a group we never authorized this website to use or let alone post prices on any of our new or used vehiclesWe wholeheartedly apologize for the confusion with this customer, as it was certainly not intentionalIf there are any other issues reguarding this matter, please feel free to contact meThanks for your attention to this matter

Dear [redacted] I am responding to a complaint we received on Weds March 19thCase# [redacted] I have reviewed the case fully and would like to explain our side [redacted] brought her vehicle into our Chrysler facility in queensbury on August 1st,She stated that the service engine soon light is onWe verified light was on and found diagnostic codes p013a (1/response on monitored osensor)Our tech found the osensor to be faultyWe replaced the osensorCustomer paid $for diagnosis and repairCustomer left with vehicleOn August 30th customer brought the vehicle back into our facility with a service engine soon light back on We found the same code p013a setWe updated the software in the computer to repair this concernCustomer was not charged for this procedureThis was the last time we heard from this customer about this concernIt is now almost months laterWe would be willing to look at the vehicle and diagnosis customers current problemIf it is a problem with the part we installed, we are willing to repair itI feel we have taken care of the customer up to this pointI have attached copies of [redacted] invoices for you to reviewI found that she was only charged $total for repairI don't see where she was charged $I also would like to say that we did not receive the complaint until March 19th We have no records of receiving it on 2/6/14,2/22/or 3/1/ In conclusion I do not feel we did anything wrong that would warrant us reimbursing the customer We are willing to look at the customers vehicle and diagnose service lightIf it is a problem with the part we installed we will repair itIf it is a completely different issue we will provide an estimate to customerA service engine soon light can be caused by many different componets on the vehicle Thank you Please call or email me with any questions

Please consider this letter as response to complaint [redacted] as mailed by your office in August I have reviewed the complaint by the individual who received a promotional mail piece as part of a sales event held atour dealership in AugustThis promotional event was organized by a third party who reviewed the giveaway game pieces and audited all winning mailers on site during the listed datesThe dates of the event were August 16th through August 20th During this time contest and mailer rules were posted at the prize claim headquarters located in the showroom The individual who filed the complaint with your office must have received the mailer with the instructions on how to check their number to determine if they won a prize, and if so, what the prize wasI have attached a copy of this mailerThe contest rules printed on the bottom right side of the flier say "If the wining number on your invitation matches the prize board at the dealership you have won one of the following prizes " All mail recipients must come to the dealership to check their number (listed at the bottom left and named YOUR GAME PIECE CODE) against the winning numbers posted at the dealership during those datesThe individual who contacted your office mentioned that this was done, and the number did not matchThe individual won a cash prize as thecontest promised Nemer CJDR of Saratoga reviews all mail pieces sent on our behalf prior to conducting contests similar to this There were over 20,contest mail pieces sent with many winners similar to the individual who contacted your officeWhile I understand the individual's disappointment that they did not win a grand prize, we believe that the contest was organized and executed in good faithAs recommended, the odds of winning the grand prizes were printed on the right side of the mailer just below the prize amounts to ensure that respondents understood their respective chances of winning Thank you for bringing this individual's point of view to my attention and our management team will consider this when making decisions about organizing future contests and promotion Feel free to contact me if you have any additional questions Mike [redacted] General Manager Nemer Chrysler Jeep Dodge Ram of Saratoga

I am responding to complaint My office received belowThe complaint was submitted on 11/25/and was assigned an ID of [redacted] .We have since made arrangements with Mrs [redacted] to upgrade her warranty to the desired coverageI believe Mrs [redacted] is now satisfied and we consider the matter closedRegards, Matthew Matthew S [redacted] General Sales Manager Nemer CJDR of Saratoga

To Whom It May Concern:
In response to complaint id# *** There are many variables when leasing a vehicle, term, mileage limits, monies due up front etcThe customer elected to lease a vehicle from another dealership
*** ***
General Sales Manager

A credit card dispute was initiated, and is pending. Bank agent indicated that typically rental car agencies have a clause in the contract reserving their right to post to renter's card when third parties do not pay an invoice. I did not keep the contract, I left it with the rental car, as it was Nemer's obligationI received a call from *** at Nemer on November 20, 2014. He stated that I should expect a reimbursement in full from Nemer. When the check is received, I will further update Revdex.com and my credit card bank

This matter was handled & resolvedThe customer found all the disclosuresNemer has sent him gift cards to satisfy
Thank you*** *** (GM)
ID ***

Revdex.com received a message from *** *** that this complaint has been resolvedPlease confirm

Revdex.com spoke to *** todayHe stated that when the consumer came in June for warranty work, the company gave him a *** Rental*** had the wrong first name on the paperwork, which was part of the problem*** also had charged the consumer for having the car days longer then he
did. *** has no problem refunding the consumer, he just needs to know if the consumer filed a credit card dispute, and if he did, what was the outcome

[redacted], with regard to this complaintNemer Motor Group has no
"background- text-align: start; letter-spacing: normal"> affiliation or relationship with [redacted].comAs a group we never authorized this website to use or let alone post prices on any of our new or used vehiclesWe wholeheartedly apologize for the confusion with this customer, as it was certainly not intentionalIf there are any other issues reguarding this matter, please feel free to contact meThanks for your attention to this matter

Consumer sent Revdex.com a fax that the complaint has been resolved.

I am responding to complaint My office received below. The complaint was submitted on 11/25/2015 and was assigned an ID of [redacted].We have since...

made arrangements with Mrs [redacted] to upgrade her warranty to the desired coverage. I believe Mrs [redacted] is now satisfied and we consider the matter closed. Regards,  Matthew    Matthew S. [redacted]  General Sales Manager   Nemer CJDR of Saratoga

Dear [redacted]
 
I am responding to a complaint we received on Weds March 19th. Case#[redacted]. I have reviewed the case fully and would like to explain our side.
[redacted] brought her vehicle into our Chrysler facility in queensbury on August 1st,2013. She stated that the service engine soon light is on. We verified light was on and found diagnostic codes p013a (1/2 response on monitored o2 sensor). Our tech found the o2 sensor to be faulty. We replaced the o2 sensor. Customer paid $219.30 for diagnosis and repair. Customer left with vehicle. On August 30th 2013 customer brought the vehicle back into our facility with a service engine soon light back on.  We found the same code p013a set. We updated the software in the computer to repair this concern. Customer was not charged for this procedure. This was the last time we heard from this customer about this concern. It is now almost 6 months later. We would be willing to look at the vehicle and diagnosis customers current problem. If it is a problem with the part we installed, we are willing to repair it. I feel we have taken care of the customer up to this point. I have attached copies of [redacted] invoices for you to review. I found that she was only charged $219.30 total for repair. I don't see where she was charged $319.30. I also would like to say that we did not receive the complaint until March 19th 2014. We have no records of receiving it on 2/6/14,2/22/14 or 3/1/14.
 
In conclusion I do not feel we did anything wrong that would warrant us reimbursing the customer 319.30. We are willing to look at the customers vehicle and diagnose service light. If it is a problem with the part we installed we will repair it. If it is a completely different issue we will provide an estimate to customer. A service engine soon light can be caused by many different componets on the vehicle.
 
Thank you
Please call or email me with any questions

I brought my car in in July 2013, check eng. light was on. They charged me $100.00 just for check with computer! Replaced part they (think)! CK engine light came back on when I was on my way to **. Went right in and they said they couldn't look at it and it was ok to drive. So when it came time for...

oil, Jab 2014 change and inspection they said oh we can't do that today you need to bring in next week and leave it here. I feel like I was being taken advantage of. I told my son and he said take to [redacted]. They check it for free. And they know good garages that don't rip you off! Refund 319.30.

Revdex.com spoke to [redacted] today. The consumer's vehicle came in on 10/14. The ETA for the recalled part is 10/20 as the parts are on back-order. The consumer has had a loaner car free of charge since the car is currently in the shop awaiting the part.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please consider this letter as response to complaint [redacted] as mailed by your office in August 2016. I have reviewed the complaint by the individual who received a promotional mail piece as part of a sales event held atour dealership in August. This promotional event was organized by a...

third party who reviewed the giveaway game pieces and audited all winning mailers on site during the listed dates. The dates of the event were August 16th through August 20th.  During this time contest and mailer rules were posted at the prize claim headquarters located in the showroom.   The individual who filed the complaint with your office must have received the mailer with the instructions on  how to check their number to determine if they won a prize, and if so, what the prize was. I have attached a copy  of this mailer. The contest rules printed on the bottom right side of the flier say "If the wining number on your  invitation matches the prize board at the dealership you have won one of the following prizes ... " All mail recipients  must come to the dealership to check their number (listed at the bottom left and named YOUR GAME PIECE  CODE) against the winning numbers posted at the dealership during those dates. The individual who contacted  your office mentioned that this was done, and the number did not match. The individual won a cash prize as thecontest promised.  Nemer CJDR of Saratoga reviews all mail pieces sent on our behalf prior to conducting contests similar to this.  There were over 20,000 contest mail pieces sent with many winners similar to the individual who contacted your  office. While I understand the individual's disappointment that they did not win a grand prize, we believe that the  contest was organized and executed in good faith. As recommended, the odds of winning the grand prizes were  printed on the right side of the mailer just below the prize amounts to ensure that respondents understood their  respective chances of winning.  Thank you for bringing this individual's point of view to my attention and our management team will consider this when making decisions about organizing future contests and promotion.  Feel free to contact me if you have any additional questions.  Mike [redacted]  General Manager  Nemer Chrysler Jeep Dodge Ram of Saratoga

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