Nemo Health Capital Partners

Complaint: [redacted]
I am rejecting this response because: This is a screenshot of my bank information on what payments have been made. the total listed is:1,740, minus a $170 belt testing. that makes the total paid:$1,600, leaving only $320 total owed by their calculations. I just reviewed my response, and realized it is incomplete. The business reported that I paid a $250 deposit. This was a check, and it was made using a different account than the one the screenshot transactions came from. With that added to the total paid, I only owe $70 to what I have already paid. I could not figure out how to add this to my official response. Regards,
[redacted]

I was only calculating payment collected for the agreement that was signed.  We do not refund testing payments but certainly can apply the 170.00 for a future camp or special seminar.

In Regards to Mrs. [redacted] concerns,We did meet the [redacted] family outside of the Yogurt Zone next to our facility a little over a year ago. We gave several different options to enroll with different durations and with different lengths of training. These different options have a range of costs....

Mrs. [redacted] and her family felt that the 36 month Leadership program was the best option for their daughter due to the additional life skills benefits associated with this training. When students enroll they are offered a printed and emailed copy of their agreement. After double checking our email records it shows that we did email the agreement the day they enrolled to the email provided by Mrs. [redacted]. As we went over each individual part of the agreement with Mrs. [redacted] we took time to explain the sections individually and then had the client initial and sign in the appropriate areas. (We have the same procedure for all Victory Clients.) Going over the details are very important to us. Having an equal understanding is important especially from the beginning. In regards to the tuition savings offering, we only follow up with students that have shown interest or say they would like to think about it. Once the student says they prefer to remain on monthly payments then we will stop our follow up process for the discount. Or, we will stop checking after the second or third follow-up (depending upon the situation) with the client. At this point, if the client is still undecided on the savings then we will leave the opportunity in their hands. I hope this sheds light onto this issue. We are more than happy to allow the [redacted] family to make up any missed time do to illness at no extra cost. If their family's doctor says that the student needs to discontinue permanently due to medical reasons then we simply ask for verification. Please let me know what we can do to help. Warm Regards,Mr. [redacted], School Director, Victory Martial Arts -Stone Oak

The agreement is under [redacted] who is the buyer of the agreement.  The proof of move is in the name of [redacted] who is not named in the agreement that was signed.  We do require that the buyer provide any kind of bill with their name and new address for proof of move. As per...

the agreement that was signed, if there is an affiliated school within 25 miles of their new location, they could transfer to that location.  That is one of the reasons why the proof that they provided wasn't accepted. There isn't an address and the agreement is under a different name from the proof that was provided. In the attached e-mail from Ms. [redacted], she indicates wanting credit for not attending classes in December.  We do not refund money if the student did not participate in the classes as agreed upon.  We will of course, issue a credit for the time for a future date to return and make up for the classes that were missed.  Also in her e-mail (attached) she indicates a credit she didn't receive for referring a student.If a student refers another student, they do have credit in Victory dollars to purchase merchandise or testing.  We can not use Victory dollars to use towards tuition.As per the e-mail that Ms. [redacted] sent, she considered February as the last month of classes.  In good faith, I will refund March, April and May minus the cancellation fee of 150.00 (total refund amount of 600.00 even though we do not accept the proof of move that they provided.  Please provide a current mailing address for the refund check to be sent. Thank you,