Nemours Children's Hospital

My child needed ear tube surgery and I bought into the fancy advertising, thinking Nemours would give him the best careIt was significantly more expensive than other local providersAfter surgery he was still waking up from anesthesia, thrashing around and crying wildly when were discharged and sent out of the room to the pharmacyI had to try to hang on to this wild child while waiting at their pharmacy for medsNo wheelchair or safety option providedAfter the surgery it took MONTHS for the actual billing to take placeAnd then their website is a NIGHTMARE to navigateAll payments to providers are separateThey have no one who can help to combine accounts online and the information provided online is minimally helpful for making paymentsThere is something called "recurrent payment" which is their idea of a billing planCustomer service is aware of this but had limited options to helpI regret the decision to take my son to Nemours and will NOT be using them again in the futureTake the time to research other care options in your local before choosing Nemours Children's Hospital