Neon Kisses Inc

I placed an order for an item and was not aware that the item would really take 10-daysI then reached out to see how I can go about expediting my shipping and the rep that emailed me back stated I would need to pay an additional $I paid the $and there was no follow up about my item being shippedI then sent an email on 1/** asking for the owner to return my call but no return call just an email saying my item has shippedToday is now 1/**(The day I needed the item) and still no itemI have sent them an email but honestly I would not be surprised if I don’t receive a reply

I have contacted this company via phone and emailI’m was informed that I would receive my package by the end of last weekThe package has not yet been deliveredWhen Checking the status of my package with the tracking info that was provided to me from this company a message comes up that it has not been received at the shipping facilityMy order was placed on 11/**/The email (that is attached) on 11/**/states that I should receive it at the end of last weekThis situation not only required me to spend more money with another company but also caused frustration for me and ruined my child’s dayIf the email sent would not have given me hope that I would get the items by her party/photo shoot I could have made other accommodationAlso the fact that I call the number provided only to hear basically that it’s my fault and it’s nothing that can be done at this point is very unprofessional and to be honest very rudeThe sales associate that answered the phone stated th

My order haven't came yetI ordered it on March 21st and it is now April 19th and I got paid $for 5-business day shippingIt has been business daysMy order total $for one item that I never receivedI've been emailing them and I haven't received any response about where my order isI had to dispute this transaction with my bank

Neon kisses sends out orders to days after order has been placedThe quality of the clothes are not as advertisedI sent the first order back because item could not fitThe new one came & the arms were two tightIt’s cheap quality & is not true to sizeI Called company for a full refund because the outfit doesn’t fit my daughter & was told they do not do refundsI ask to exchange outfit for another outfit & I was told noI have to buy same outfit & pay additional moneyI will never purchase anything from this company againQuality of clothes I purchase & customer service is horribleI just want my money backIt cost to much for the item to not fit properly