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Neos Productions, Inc.

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Neos Productions, Inc. Reviews (2)

I will be happy to do everything I can to help you understand the situation with Mrs***What I will tell you today is to the best of my recollection as opposed to referencing my documentationI have not had the opportunity to find the file (as I thought this was over and done with)Also, if
I need to contact US Cellular to obtain a copy of my text messages that were lost when I had phone issues, I will, but that adds inconvenience to an already inconvenient situation for me. I will further do my best to differentiate between fact and supposition. Mrs*** issues as she described are unfortunately both consistent and inconsistent with what actually happened. First, as a matter of fact, I was contacted by *** *** of Timberlake Homes and *** *** of Dehmlow Excavating, not Castle Homes of Adams. Everything up to where she indicated that, “…Mr*** sent two of his employees to my property on his own accord…” was substantively correct but the listed statement was not. As we work regularly and closely both with Timberlake Homes and Dehmlow Excavating, it was at their request (not Mrs***, I agree) that we determine whether the well was in fact code-compliant and therefore usable going forward or not as it was our understanding that the estimate cost for the septic system and other aspects of the project depended upon that information. Most of the rest of what Mrs*** stated in her complaint is completely incorrect. As I had previously explained to Mrs***, the manner in which the well casing was left open (without a code compliant well cap and jammed with wood) was not compliant with the minimum standards set in April, 1936. And as it was wide open, I expressed concern that there could be significant contamination in the well that would need to be addressed IF it were found that the other aspects of the well met codeShe had indicated, as I recall, that it was her late father that had set up the well in that manner. After inspecting her well system at the request of those listed above, I received several agitated texts from Mrs*** (I believe this was a Friday night) late into the evening, up to and after PM demanding that the pump house be replaced so that she could use the bathroom facilities and water her flowersThe next morning, I called Mrs*** and told her that there were some issues that I needed to explain to her. She became hostile and abusive, threatened to call the police and hung up on meThis was not some .”… long and drawn out story…”In fact, that conversation only lasted about two minutes, most of that time being spent with me being verbally abused and threatened (”…her calling the police and having me arrested for destruction of property…”) by Mrs*** I can provide my telephone documentation to substantiate that fact, if it is deemed necessary I tried to call her back and she either told me or texted me not to call her anymoreAs I recall, she later added that I could text her to arrange to have someone come to replace her pump house, yet after that, she once again texted telling me to never mind and that she no longer needed my services. Some short time later, I was contacted by a Deputy from the Juneau County Sheriff Department (not “Police Department”)His name is listed in my notes and can be provided at a later date if desired. I explained to the Deputy what my issues were They were not, due to the fact that there was no contract as stated by Mrs*** or some phantom “…insurance…” issue. This is substantively what I told the Sheriff DeputyI have no knowledge as to whether or not he passed the information on to Mrs***. 1) The amount of casing in the well does not meet the minimum requirement of the code set in in April, (ultimately renamed NR 812) and revised multiple times through February 1991.2) The “pump house” does not meet the minimum code requirement set forth in NR 812.3) There was no well cap on the well, let alone any type of cap that meets any minimum code requirement whatsoever.4) There was dangerous exposed wiring due to the manner that the system was wiredI told the Deputy that I did not plug the pump back in as I felt that it posed a hazard if left unattendedIf the owner wished to energize the system and leave it unattended, they would need to be the ones to accept that responsibility.5) Not a code issue, but Mrs*** was also informed that her pressure tank was waterlogged and needed to be replacedWe do not need to be the ones to replace it (although if the homeowner does not perform the work herself, State Law requires that the repair person hold a valid Wisconsin DNR Pump Installer license) but it is in her best interest to not allow this condition to damage her submersible pump. The problem is that NR (2) states: When there is any construction, reconstruction or equipment installation on a noncomplying feature, the feature shall be upgraded and brought into compliance with the specifications in this chapter for new constructionThe well driller or pump installer shall inform the water system owner or user of the water system of other noncomplying features, that are apparent and known, in writing on a department formA copy of the form shall be filed with the department by the well driller, pump installer or by the water system owner or user within days after the initial evaluation of the water system has been completed if the required repairs are not made. So, the bottom line is that with everything that I have done to this point, I am not required by law to notify the Wisconsin DNR that the well located at WOak Glen Circle is non-code-compliant, illegal and dangerous in several ways. I cannot by law replace the existing pump house, as it too is not code-compliantThe only way that I could is if there were some kind of mechanism that would allow us to perform the required code upgrades, which in her case will require a new well I’m afraid, based on the inability to effectively communicate, that this is not an option that I am willing to consider. Please keep in mind that I have charged Mrs*** nothing and intended to charge nothing so long as I did not have to deal with this any longer. If I were to place some type of code-compliant pump house on the well system, I would be required to charge for that pump house, and may be inclined to charge for the inspection, but would definitely be required to fill out a non-complying features form---a copy of which would be forwarded to the DNR at that point---and for that, there would also be a fee As I would not be the individual performing the code upgrades, I would also be required to leave the system in a safe and protected mannerThat includes the electrical connections as well as an approved well cap. As I was under the impression that we (Timberlake, Dehmlow, us) were working together to provide Mrs*** with the most economical solution going forward, I had previously explained to her that I had not intended to charge for the inspection of her well system as we expected to be the ones who would perform whatever construction or reconstruction would be necessary. In my opinion, none of this was at all necessaryI called---twice---to try to explain all of these issues to Mrs***If Mrs*** would have simply allowed me to inform her as to what we found and were dealing with, along with the various options available to us to move forward, I am confident that there would have no issuesThe way that I have been treated, however, by Mrs*** (and now forced to spend even more time in dealing with a “complaint” that was born out of hostility on her part), this further leaves me with little confidence that a productive and mutually beneficial business relationship is possible In the interest of placing this behind us, I still have not and do not plan to charge her for the inspection of her well (even though that does not qualify as “construction, reconstruction or equipment installation” so there would be no requirement to fill out a Non-Complying Features Form)Perhaps you could encourage her that it would be in her best interest to move on without involving me further. I wish her success in her future endeavors. The DNR field representative for Juneau County is *** ***. His office number is 715-421-7829. To the best of my knowledge, he is unaware of the issues regarding Mrs*** well. To this point I have done nothing that requires me to notify him about this well and it’s condition. I have no intention of notifying him about this well, however, if you wish to call him and substantiate my claims anonymously, be my guest. Once the DNR becomes aware of a non-code-compliant well system, especially one with a potential of contaminating ground water and the aquifer, actions to remedy will be required. Feel free to contact me if you have any further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do have pictures showing how my equipment and property were left exposed to the elementsAttached are the text messages between *** and Myself and My reply
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

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Address: 673 Fern Ave., Grand Marsh, Wisconsin, United States, 53936-9768

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