Neoteric Cosmetics Inc

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will follow up with Pella Corp as directed
Regards,
*** ***

The Business contacted me and changed the locks, we are now happy

This issue has been resolved, We received the customer’s check on March 13,2017 and as per our agreement we have accepted her check as payment in full.   Jack

1. The original purchase and install of the product was from [redacted], 2. The warranty is provided by Pella Corporation 3. Pella Windows & Doors is an independent franchise selling and servicing Pella Windows 4. The warranty on the windows is 2 years on labor, 10 years on product. 5. The window was...

purchased from [redacted] in 2006 6. Per the warranty the new product was shipped to customer at no charge 7. Per the warranty, Pella Corp is not responsible for labor to re-install new window 8. If the customer wants to pursue this further, any complaint should be directed to either [redacted], who sold and installed the window or Pella Corp 9. Pella Windows & Doors should be removed from this complaint, as it did not sell, install the window or provided the warranty

Please note that we have resolved this matter with Mr. [redacted] and are providing the additional $4,000 credit. Thank You,[redacted]Pella Windows and Doors

On Monday March 5th, we replaced the the" smart key" cylinder, which is the part of lock where the key is inserted. This is the only type of cylinder we offer.   This type of cylinder allows to be keyed to other existing doors in the house. Unfortunately, while our technician was...

there, the customer got locked out of their home. To get in the house, our technician  broke the lock on their existing back door.  Our technician then  purchased and installed (at no cost to the customer) a new lock and then adjusted the locks on both the front and back doors so that they would operate with the same key. When our technician left, both doors operated properly. We do not expect any more issues, however if one should happen, the lock on the front door is backed by Pella's  Warranty