NEPAinspector.com

February 10, 2017Dear [redacted] :First, this complaint was filed against NEPAinspector.comThis is inaccurate and incorrectNEPAinspector.com is a newly formed company of mine that does pre-listing and pre-purchase real estate inspections onlyThe request, by a repeat customer and complainant was requested of and performed by Ron H [redacted] Associates, IncTherefore, please void this complaint at your earliest convenience.However, in the spirit of efficiency, please allow me to State the following chronology of events:Date Time Action10/21/ 4:p.m Complainant e-mailed a request to perform a Legal Inspection at her property10/24/ 3:p.m Although this was a repeat client, I provided the verbal introduction that this inspection was not to be considered a warrantee, expressed or implied, and that if the client were not to be satisfied at the completion, payment would not be requiredIt was also Stated that paper reports are no longer provided, only pdf electronic reports, along with and attached to the CD which included all photographs shot and the report in a pdf formatA Legal Inspection was then performed at complainant's property, including photographs and several hours of investigationAt the completion of the inspection, check number *** was written to Ron H [redacted] for the professional fee of $1,At that time, the complainant made the decision that a written report would not be requiredNote: I was driving my NEPinspector.com CRV, since it is the only vehicle at present11/16/ 3:p.m E-mailed the now requested written Legal Report to the complainant in a pdf format11/16/ 3:p.m Complainant responded that the report was received and the lawyer was printing it nowIn that message she stated that she almost had an electrical fire in the laundry room.11/16/ 3:p.m My reply, “Yikes, anything I can do to help, just call...” (no calls were ever received) 12/02/ 11:a.m Complainant asked for report of my electrical findings and ac/heat unit (She already had her report of the items inspected and discussed with her on October 24, 2016.) 12/09/5:p.mComplainant again sent an e-mail asking for a report on electrical and heat/ac(She already had her report of the items inspected and discussed with her on October 24, 2016.) 12/09/10:p.mE-mailed complainant stating I would call her tomorrow (12/10/2016) No contact made when calledLeft a voice messageNo response.12/14/6:p.mComplainant sent e-mail to [redacted] .com that she was at her lawyers office and needed the written report(She already had her report of the items inspected and discussed with her on October 24, 2016.)12/15/3:p.m.E-mailed complainant and "again” explained that I was not always in e-mail contact and to utilize my cell phone to communicateThe original Legal Report in a pdf format was again attached to this e-mail12/15/ 5:p.m Complainant Sent e-mail to [redacted] .com that her lawyer needed the written report(She already had her report of the items inspected and discussed with her on October 24, 2016.) 01/20/4:p.m Sent text to complainant requesting a time to meetNo response.01/23/1:p.m Complainant replied by text, “Got your text not sure if you sent to wrong personI hired an Inspector my Attorney and Real Estate company uses for $300”To date, no verbal or written communication with this client, the complainant.01/27/Complainant filed a complaint with the Revdex.com.Attached is the written report furnished to this client, weeks after she said she did not need a written report, for your files and useIf needed, copies of all e-mail and text communications can be provided.This repeat client, the complainant, received a Written report and CD on those items discussed and reviewed with her at the time of the original inspection, thus fulfilling my obligation as the inspectorTherefore, no reimbursement is warranted at this time.If you have any questions, please contact me at your convenienceIt has been the pleasure of Ron H [redacted] Associates, Incto serve youRonald H.President

Hi, 4/21/17Not sure why just got an email regarding this. I think the follow up letter from Ron was incriminating. As my heating and electrical issues were not addressed in his report as I was home during inspection. verbalized and wrote my concerns on these issues prior to the inspection. He did not inspect both. Also the fact that I told him my laundry room almost caught fire, his reply saying "yikes is there anything can do" was comical. If I did an inspection I would have felt a potential fire was my fault and I would have rectified it. Ron, although changed name of business still owns it. pass his home with car with new business name on it on my way to church.do not wish claim closed.Thank you[redacted],You probably get hundreds of this a week.  I wish to pursue this.  Moved from DC to be near my 89 yr old mother in PA.  Live in unhealthy home.  Trusted this inspector.Thanks,

February 10, 2017Dear [redacted]:First, this complaint was filed against NEPAinspector.com. This is inaccurate and incorrect. NEPAinspector.com is a newly formed company of mine that does pre-listing and pre-purchase real estate inspections only. The request, by a repeat customer and complainant was...

requested of and performed by Ron H[redacted] Associates, Inc. Therefore, please void this complaint at your earliest convenience.However, in the spirit of efficiency, please allow me to State the following chronology of events:Date              Time         Action10/21/2016    4:06 p.m.  Complainant e-mailed a request to perform a Legal Inspection at her property. 10/24/2016    3:00 p.m.  Although this was a repeat client, I provided the verbal introduction that this inspection was not to be considered a warrantee, expressed or implied, and that if the client were not to be satisfied at the completion, payment would not be required. It was also Stated that paper reports are no longer provided, only pdf electronic reports, along with and attached to the CD which included all photographs shot and the report in a pdf format. A Legal Inspection was then performed at complainant's property, including 56 photographs and several hours of investigation. At the completion of the inspection, check number [redacted] was written to Ron H[redacted] for the professional fee of $1,000. At that time, the complainant made the decision that a written report would not be required. Note: I was driving my NEPinspector.com CRV, since it is the only vehicle at present. 11/16/2016  3:32 p.m.   E-mailed the now requested written Legal Report to the complainant in a pdf format. 11/16/2016  3:47 p.m.  Complainant responded that the report was received and the lawyer was printing it now. In that message she stated that she almost had an electrical fire in the laundry room.11/16/2016   3:49 p.m.   My reply, “Yikes, anything I can do to help, just call...” (no calls were ever received) 12/02/2016   11:51 a.m.  Complainant asked for report of my electrical findings and ac/heat unit (She already had her report of the items inspected and discussed with her on October 24, 2016.) 12/09/2016 5:32 p.m. Complainant again sent an e-mail asking for a report on electrical and heat/ac. (She already had her report of the items inspected and discussed with her on October 24, 2016.) 12/09/2016 10:36 p.m. E-mailed complainant stating I would call her tomorrow (12/10/2016) No contact made when called. Left a voice message. No response.12/14/2016 6:56 p.m. Complainant sent e-mail to [redacted].com that she was at her lawyers office and needed the written report. (She already had her report of the items inspected and discussed with her on October 24, 2016.)12/15/2016 3:38 p.m.E-mailed complainant and "again” explained that I was not always in e-mail contact and to utilize my cell phone to communicate. The original Legal Report in a pdf format was again attached to this e-mail. 12/15/2016  5:12 p.m.   Complainant Sent e-mail to [redacted].com that her lawyer needed the written report. (She already had her report of the items inspected and discussed with her on October 24, 2016.) 01/20/2017 4:13 p.m.  Sent text to complainant requesting a time to meet. No response.01/23/2017 1:46 p.m.  Complainant replied by text, “Got your text not sure if you sent to wrong person. I hired an Inspector my Attorney and Real Estate company uses for $300”To date, no verbal or written communication with this client, the complainant.01/27/2017 Complainant filed a complaint with the Revdex.com.Attached is the written report furnished to this client, weeks after she said she did not need a written report, for your files and use. If needed, copies of all e-mail and text communications can be provided.This repeat client, the complainant, received a Written report and CD on those items discussed and reviewed with her at the time of the original inspection, thus fulfilling my obligation as the inspector. Therefore, no reimbursement is warranted at this time.If you have any questions, please contact me at your convenience. It has been the pleasure of Ron H[redacted] Associates, Inc. to serve you. Ronald H.President