Consumer states that he has tried numerous times to get the business to resolve the issues but to no availNot until they finally sent out a technician, who confirmed all prior complaint issues, did they offer the $creditAt this point consumer is not accepting their $credit offer as he sees it as insufficientConsumer does not have an account with them and paid for their inferior services with in credit card form, not in tradeThe battery offered by the business is $generic battery and the one from ***(the actual manufacturer) comes at a cost of $plus taxes and shippingIt is for these reasons the business offer is unacceptable and consumer must proceed with legal action
Consumer states that there is definitely a difference of opinion in the events that took placeAt this point consumer would like a phone call directly from [redacted] , the Vice President of the company, in order to negotiate a possible resolutionConsumer is no longer interested in dealing with the customer service representativeThe business has been given opportunities to resolve the laptop issues but has failedConsumer dropped off the laptop twice at business location in Chico, Ca and they were given between 11-hours of remote access to fix the issues but failedConsumer would be willing to give the business the 5th opportunity to rectify the issue if this resolution is first discussed with [redacted] directlyFailure to accept this offer would give consumer no choice but to pursue the matter further via legal action in small claims court
Consumer states that he has tried numerous times to get the business to resolve the issues but to no availNot until they finally sent out a technician, who confirmed all prior complaint issues, did they offer the $creditAt this point consumer is not accepting their $credit offer as he sees it as insufficientConsumer does not have an account with them and paid for their inferior services with in credit card form, not in tradeThe battery offered by the business is $generic battery and the one from ***(the actual manufacturer) comes at a cost of $plus taxes and shippingIt is for these reasons the business offer is unacceptable and consumer must proceed with legal action
Consumer states that there is definitely a difference of opinion in the events that took placeAt this point consumer would like a phone call directly from [redacted] , the Vice President of the company, in order to negotiate a possible resolutionConsumer is no longer interested in dealing with the customer service representativeThe business has been given opportunities to resolve the laptop issues but has failedConsumer dropped off the laptop twice at business location in Chico, Ca and they were given between 11-hours of remote access to fix the issues but failedConsumer would be willing to give the business the 5th opportunity to rectify the issue if this resolution is first discussed with [redacted] directlyFailure to accept this offer would give consumer no choice but to pursue the matter further via legal action in small claims court