Nereson Chevrolet Cadillac

[redacted] Auto Industry Liaison [redacted] Phone: ###-###-#### Dear ***, This reply is in regard to the Complaint lodged against Nereson Automotive by [redacted] The Suzuki XLVIN# [redacted] was purchased on 02-19- This vehicle had 107,miles on it when we sold it [redacted] commented the purchase price was $15, After reviewing the paperwork on file I found the following: (She has a copy) Purchase Price $10,Less Trade In State & Local Taxes GAP Protection Doc Fee Total License & Fees Sub Total $11,Less Cash Down Amount Financed $11, *This vehicle was sold “As-Is” and it is at the dealers discretion whether we participate in any repairs at all Here is the Timeline as I understand itSold Vehicle 2-19- 107,miles Customer back 3-1- 108,miles (Miles) Customer stated check engine light was on the vehicle We found a faulty thermostat and replaced it for the customer at no charge Total with paid by dealership in customers behalf was $ Customer Back 8-18- 123,miles (15,Miles) Customer concern check engine light and vehicle ran poorly Replaced cylinder head and timing chain etc Total for repairs $ This did not include a “FREE” loaner vehicle for her to drive while her vehicle was in for repair [redacted] called me (Jerome ***) and I forgave $of the repair and agreed to help her work with the finance company on her behalf to roll the unpaid balance into her existing loan Customer Back 9-30- 123,miles (16,Miles) Replaced faulty cam solenoid and changed her oil at no charge to customer $ Customer Back 10-25- 125,miles (18,Miles) Customer concern clunking sound Replaced motor mount clearly a wear item and customer was in agreement As goodwill gesture customer purchased the mount and the dealership supplied the labor at no charge Customer Back 11-21- 128,miles (20,Miles) Customer Concern Engine Light Diagnostic only No Charge Customer declined repairs In summary, [redacted] having purchased an “AS-IS” no warranty vehicle, I think our dealership has gone over and above in helping this customer When I totaled the costs of the parts, labor, and diagnostic fees we did not charge her for, the total was $2, This did not include any vehicles she used free of charge while her vehicle was in for repair We have always had and always will have a customer friendly attitude Pre-owned vehicles, and for that matter new vehicles, all break at some point I cannot fix a vehicle free of charge for the customer for life Thank you, Jerome [redacted] Nereson Automotive Detroit Lakes, MN ###-###-####

Response received via e-mail to Revdex.com, 8/14/Original e-mail includes PDF attachments, attached hereText of e-mail reads as follows: Re: [redacted] D [redacted] vehicle repairs 3/25/The Tahoe, VIN# [redacted] , was brought to our shop, SES light was on and flashing plus making a loud engine knock Performed diagnostics showing missfire codes on cylinders and 4, we performed compression check on the two cylinders and found both cylinders very low in compression Removed valve cover and found failed lifters on cylinders and which damaged the camshaft beyond repair which is when we advised engine replacement and gave the estimate The engine installed, part number [redacted] is states via GM Parts Workbench and Engineering notes(attached copy), that we, “must use valve covers from OEM engine,” which is what our technician did It appears that the customer chose to have a revised cover installed on 7/11/at a different repair facility to rectify a possible oil consumption issue which is described in attached bulletin #10-06-01-008m This bulletin has a revised valve cover that was not previously installed on the vehicle and therefore per GM Parts and Engineering directive we did not install at the time of engine replacement The replacement engine does have a year 100,mile warranty on all internal mechanical components but this does not cover redesigns or upgradesSincerely, Wade [redacted] Service Manager Nereson ChevroletDetroit Lakes, MN###-###-####

Response received via e-mail to Revdex.com, 8/14/17. Original e-mail includes 4 PDF attachments, attached here. Text of e-mail reads as follows: Re: [redacted] D [redacted] vehicle repairs      3/25/17 The 2008 Tahoe, VIN#[redacted], was brought to our shop, SES light was on and...

flashing plus making a loud engine knock.  Performed diagnostics showing missfire codes on cylinders 2 and 4, we performed compression check on the two cylinders and found both cylinders very low in compression.  Removed valve cover and found failed lifters on cylinders 2 and 4 which damaged the camshaft beyond repair which is when we advised engine replacement and gave the estimate.     The engine installed, part number [redacted] is states via GM Parts Workbench and Engineering notes(attached copy), that we, “must use valve covers from OEM engine,” which is what our technician did.  It appears that the customer chose to have a revised cover installed on 7/11/17 at a different repair facility to rectify a possible oil consumption issue which is described in attached bulletin #10-06-01-008m.  This bulletin has a revised valve cover that was not previously installed on the vehicle and therefore per GM Parts and Engineering directive we did not install at the time of engine replacement.  The replacement engine does have a 3 year 100,000 mile warranty on all internal mechanical components but this does not cover redesigns or upgrades. Sincerely, Wade [redacted]Service Manager Nereson ChevroletDetroit Lakes, MN###-###-####

[redacted] Auto Industry Liaison [redacted] Phone: ###-###-####   Dear [redacted],   This reply is in regard to the Complaint lodged against Nereson Automotive by [redacted].   The Suzuki XL7 VIN# [redacted] was purchased on 02-19-2016.  This vehicle had...

107,408 miles on it when we sold it.   [redacted] commented the purchase price was $15,518.  After reviewing the paperwork on file I found the following: (She has a copy)   Purchase Price                    $10,990.00 Less Trade In                                500.00 State & Local Taxes                   681.85 GAP Protection                           529.00 Doc Fee                                           75.00 Total License & Fees                    38.75 Sub Total                              $11,814.60 Less Cash Down                          700.00 Amount Financed              $11,114.60   *This vehicle was sold “As-Is” and it is at the dealers discretion whether we participate in any repairs at all.   Here is the Timeline as I understand it. Sold Vehicle                                     2-19-2016                107,408 miles   Customer back                                3-1-2016                  108,133 miles (725 Miles)   Customer stated check engine light was on the vehicle.  We found a faulty thermostat and replaced it for the customer at no charge.  Total with paid by dealership in customers behalf was $592.11.   Customer Back                                8-18-2018                123,201 miles (15,793 Miles)   Customer concern check engine light and vehicle ran poorly.   Replaced cylinder head and timing chain etc.  Total for repairs $3487.96.  This did not include a “FREE” loaner vehicle for her to drive while her vehicle was in for repair.   [redacted] called me (Jerome [redacted]) and I forgave $1037.96 of the repair and agreed to help her work with the finance company on her behalf to roll the unpaid balance into her existing loan.   Customer Back                                9-30-2016                123,409 miles (16,001 Miles)   Replaced faulty cam solenoid and changed her oil at no charge to customer $312.54.   Customer Back                                10-25-2016             125,500 miles (18,092 Miles)   Customer concern clunking sound.   Replaced motor mount clearly a wear item and customer was in agreement.  As goodwill gesture customer purchased the mount and the dealership supplied the labor at no charge.   Customer Back                                11-21-2016             128,328 miles (20,920 Miles)   Customer Concern Engine Light.   Diagnostic only No Charge.  Customer declined repairs   In summary, [redacted] having purchased an “AS-IS” no warranty vehicle, I think our dealership has gone over and above in helping this customer.  When I totaled the costs of the parts, labor, and diagnostic fees we did not charge her for, the total was $2,129.56.  This did not include any vehicles she used free of charge while her vehicle was in for repair.   We have always had and always will have a customer friendly attitude.  Pre-owned vehicles, and for that matter new vehicles, all break at some point.  I cannot fix a vehicle free of charge for the customer for life.   Thank you,   Jerome [redacted] Nereson Automotive Detroit Lakes, MN 56501 ###-###-####