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Nesco Reviews (14)

We would first like to apologize for the inconvenience we may have caused for Ms [redacted] ***We would like to first point out that we never received any phone calls, text messages or emails from Ms [redacted] regarding any issues with the vehicle since she received the vehicle back on August 8th We were completely unaware of any issues Ms [redacted] was enduring and if we would have known, you may have been able to help her outWe are also unaware of what these issues with the vehicle was said to haveWe do not have any inspection reports or any mechanical reports regarding the $3,worth of repair that were completedWe would also like to point out the Ms [redacted] did complete a pre-purchase inspection on the vehicle prior to purchase, which we enforce on all our customers who do not have the opportunity to see the vehicle prior to purchaseMs [redacted] was completely aware of the condition on the vehicle prior to purchase from a 3rd party inspectorThe vehicle was even discounted to address some of those cosmetic issues as statedWe do advertise that we offer a month/3,000-mile power train warranty at the asking price of the vehicle and would only be offered at the asking price, Ms [redacted] was made aware of thisWe did offer an extended warranty but that was turned down as wellWe find it unfair that we were not even given the opportunity from Ms [redacted] to understand and try to help with the situation regarding the issues with the vehicleWe were only aware of the situation after the report was made to Revdex.comWe would like proper documentation for said issues for us to continue forward

An error was discovered regarding the prior transaction where the car, [redacted] *** purchased, was presented with the wrong vin # posted on the insurance card Fred Beans Subaru is accepting complete responsibility for this issue as verifying id is our job We are working with [redacted] in order to rectify this issue He came to the dealership on Saturday September 10, to resign paperwork reflecting the proper identification number for his vehicleWe have prioritized the processing of his Connecticut Registration / Title and will continue to prioritize this matter until it is resolved

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] & [redacted] ***, PLEASE be as honest as you claimed you were during the communicaton about purchasing this vehicleI asked for a warranty and [redacted] continuously declined stating NO warranty was available because the price was lowered for defect alreadyPlease provide proof that a warranty was declinedI have receipts from repairs made as well as diagonotic readings stating the issues with this vehicleYou guys sold this vehicle with known issues from the seller you partnered withWhy or earth would I decline an extended warranty? It does not make senseYou guys have a lack of intrigrityYou sell a vehicle that you knew had serious issues, now you’re excusing me of declining a warranty that was NEVER offered

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have an email showing that the price was reduced about $as a deal to sale it before the end of the month, which did not mention any damageFurthermore the reduction in price of the raimaining $was necessary but the extent of the damage to the body was kept from me and the dealership new that the vehicle had been wrecked and did not report this damage Regards, [redacted]

[redacted] did expressed his dissatisfaction with the cosmetic condition of the vehicle upon inspection when he arrived. We know that he did come a long way and at the time of the transaction. Accordingly, we made a significant price reduction to accommodate him. [redacted] accepted the terms and asked us to proceed with the transaction. Also appreciative of the mechanical and maintenance items that were performed satisfying him that the car was mechanically sound. The vehicle is 11 years old and was offered for an "As Is"sale. We disclosed and provided what was known of the vehicle to the best of our knowledge. [redacted] accepted and signed as attachments show.

Complaint: ***
I am rejecting this response because:
Regards,
*** *** (the owner) told me that I could not receive a warrantyI was told that because he lowered the price for a cracked windshield, rashed wheels, dents on every panel, & a cracked sideview mirror turn signalThese are all things that were discovered by a inspector that my husband hired without being told to by anyone employed at NescoLet me point out that the inspector cannot identify all hidden issues from the parking lot of Nesco’s car lot I feel was refused a warranty because the vehicle was known to be a defect & has several issues which makes the vehicle inoperableThis purchase has caused a hardship to my family including minor children! I purchased this passenger vehicle for safe family useWe have paid several tow fees, diagonostics fees, parts and labor fees and we’re still facing the ***e issueIn all fairness as the cosnumer we should not be 100% responsible for trying repair and vehicle that was sold with known issues & defects

We declined to offer you the months/ 3,mile power train warranty as the price was lowered from the original asking price and would not longer be included, you were made aware of thisHowever, we did offer you the opportunity to purchase an extended warranty at an additional cost, which was declinedWe have all documents stating you purchased the vehicle with no warrantyWe always stress to our customers how important extended warranties are because Mercedes-Benz, especially, have high maintenance and repair costsWe are still waiting on proper documentation of these said issues and/or defectsThere's no reason why we weren't made aware of said issues until now

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have found that communication from the Dealership is at best unclear and intermittentWhile it seems they have been working to resolve this issue - with support from Revdex.com - a simple transaction has become a long and exhaustive processI now have updated contracts for my vehicle - bill of sale, warranty, and financing - the grander problem which I believe would have been identified sooner had the Dealership taken action to complete its responsibilities from the time of saleI accept the Dealership response but the work has not been completed
Regards,
*** ***

COMMENTS: Following are documents showing a prior financial concession of $off of the previously agreed to purchase price of the vehicle to compensate for mis-communications of the state of the vehicle in questionPlease let us know if there is further information that you require

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] & [redacted], PLEASE be as honest as you claimed you were during the communicaton about purchasing this vehicle. I asked for a warranty and [redacted] continuously declined stating NO warranty was available because the price was lowered for defect already. Please provide proof that a warranty was declined. I have receipts from repairs made as well as diagonotic readings stating the issues with this vehicle. You guys sold this vehicle with known issues from the seller you partnered with. Why or earth would I decline an extended warranty? It does not make sense. You guys have a lack of intrigrity. You sell a vehicle that you knew had serious issues, now you’re excusing me of declining a warranty that was NEVER offered.

[To assist us...

in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I have an email showing that the price was reduced about $200 as a deal to sale it before the end of the month, which did not mention any damage. Furthermore the reduction in price of the raimaining $700 was necessary but the extent of the damage to the body was kept from me and the dealership new that the vehicle had been wrecked and did not report this damage. 
Regards,
[redacted]

An error was discovered regarding the prior transaction where the car, [redacted] purchased, was presented with the wrong vin # posted on the insurance card.    Fred Beans Subaru is accepting complete responsibility for this issue as verifying id is our job.  We are working with...

[redacted] in order to rectify this issue.  He came to the dealership on Saturday September 10, 2016 to resign paperwork reflecting the proper identification number for his vehicle. We have prioritized the processing of his Connecticut Registration / Title and will continue to prioritize this matter until it is resolved.

We would first like to apologize for the inconvenience we may have caused for Ms. [redacted]. We would like to first point out that we never received any phone calls, text messages or emails from Ms. [redacted] regarding any issues with the vehicle since she received the vehicle back on August 8th...

2017. We were completely unaware of any issues Ms. [redacted] was enduring and if we would have known, you may have been able to help her out. We are also unaware of what these issues with the vehicle was said to have. We do not have any inspection reports or any mechanical reports regarding the $3,000 worth of repair that were completed. We would also like to point out the Ms. [redacted] did complete a pre-purchase inspection on the vehicle prior to purchase, which we enforce on all our customers who do not have the opportunity to see the vehicle prior to purchase. Ms. [redacted] was completely aware of the condition on the vehicle prior to purchase from a 3rd party inspector. The vehicle was even discounted to address some of those cosmetic issues as stated. We do advertise that we offer a 3 month/3,000-mile power train warranty at the asking price of the vehicle and would only be offered at the asking price, Ms. [redacted] was made aware of this. We did offer an extended warranty but that was turned down as well. We find it unfair that we were not even given the opportunity from Ms. [redacted] to understand and try to help with the situation regarding the issues with the vehicle. We were only aware of the situation after the report was made to Revdex.com. We would like proper documentation for said issues for us to continue forward.

[redacted] did expressed his dissatisfaction with the cosmetic condition of the vehicle upon inspection when he arrived. We know that he did come a long way and at the time of the transaction. Accordingly, we made a significant price reduction to accommodate him. [redacted] accepted the terms and asked us to proceed with the transaction. Also appreciative of the mechanical and maintenance items that were performed satisfying him that the car was mechanically sound.  The vehicle is 11 years old and was offered for an "As Is"sale.  We disclosed and provided what was known of the vehicle to the best of our knowledge.[redacted] accepted and signed as attachments show.

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Address: 14454 Table Point rd, Harrisville, New York, United States, 13648

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www.nesco-funforsale.com

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