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Reviews NESCOR

NESCOR Reviews (27)

Window replacement
We had 11 replacement windows installed, 7 out of 11 are so bad the building inspection failed, the windows are only 8 months old and were installed incorrectly so there are 1/4" to 1/2" gaps side to side, NESCOR is just running us around now $19,000 for bad windows, looking into hireing a Attorney to help us get our windows fixed/replaced. 8 months and nothing from NESCOR.
BAD WINDOW INSTALLATION/ 7 out of 11 bad windows.
Window replacement

+1

Yikes
I didn't not hire these people obvious.

When I looked for gutter protection through Home Advisor I got a bunch of calls and set up a bunch of appointments, no questions asked. This guy from NESCOR, Jon, called me at least eight times and texted me AFTER I made the appointment. I returned one of his calls and left a message just to confirm the appointment (with whoever answered). But he kept calling and leaving messages to call him back. So I called him back just now and he asked me a bunch of really odd questions, and he TOLD me I had a person listed on my house besides me (not true) which means he was looking at my house on the land records. Then when I questioned why he checked he told me it was because of the safety of HIS rep who would be coming in my house and it was for his safety. I was like, why is someone coming in my house for gutter protection, and if so shouldn't I be the one that needs to be safe. And then to make it worse he said didn't I EVER HAVE a presentation for services done on my house. When I told him the guy was not coming in my house he said he would tell him to dress warmly so he could give me the presentation outside. HOW completely weird. I've lived in and maintained my beautiful house for 28 years, what was he even talking about. We then ended the call. I would SO SO SO not recommend this, that was so weird and stressful that I would totally not recommend them to anyone.

Nescor performed their window installation very wellCorrected any issues most professionallyVery happy with window quality

+1

We had roofing and insulation done on our home The roofers arrived , took the time to take all the snow off of the roof and worked hard for days installing the metal roof They cleaned up at the end of each day and brought their own dumpsterThere was an issue with a piece of our vinyl siding and a window screen that were damaged during the roofing process Nescor handled the issues promptly within a few days of the work being done

+1

UserLinda and Jerry time1 h ago

Nescor installed a new metal roof on our house in Terryville, Connecticut in July 2013. FIVE years after the installation, the METAL roof is rusting and the skylight is leaking from lack of proper flashing and insulation by the Honduran (Central America) contractors. Each year these Hondurans have to leave at our Christmas time, to return to their native country to renew their VISAs.

We paid over $23,000.00 for our roof, and while the salesman - now retired - was professional and checked in to see if the contractors were working, he did NOT inspect their work (not his job). Only the leader of the contractors was able to speak a small amount of English. He tried his best to answer our questions.

Even the complaint department customer service people won't return calls - are they told by management not to respond after a customer calls in with a complaint?

Our roof - according to the contract - is warrantied FOR MATERIALS AND LABOR - for 50 years, although the salesman said that it is warrantied for as long as we own the house. If or when the house is sold to a future owner, that owner would get a 50 year warranty for the roof & the windows we had installed.

Since NESCOR does not honor their contracts, they are LEGALLY in BREACH OF CONTRACT which means they are breaking the law. Does anyone or everyone have the money to sue them and collect from a court of law? Each time we call NESCOR, no one in customer service has been there more than 6 months.

Six months after the windows were installed, a female sales person called trying to sell us more windows after the roofers did NOT install the new skylight for which NESCOR took money for the skylight from a loan we were forced to get though we had the income to pay for it. They ordered it, received it, but could NOT install it until 6 months later due to the winter instead of waiting until they could install it to order it. Money we would have to pay interest on. NESCOR did refund the money because we loudly and often complained about their lack of ethics.

NESCOR IS COMPLETELY LACKING IN GOOD OR EXCELLENT ETHICS. They can only get 3rd world workers due to the poor amount they pay their contractors - no American will work for them.

So now you know what to expect if you choose NESCOR for a house you own and wish to live in. It really is too bad that the customers cannot leave less than a 1 star review - such as negative 100.

April, the customer service rep we had in 2013 is still there today, Jan 7, 2018. Is she a relative of the owners? Guess what? She won't talk to us EITHER!

+2

Nescor installed a new metal roof on our house in Terryville, Connecticut in July 2013. FIVE years after the installation, the METAL roof is rusting and the skylight is leaking from lack of proper flashing and insulation by the Honduran (Central America) contractors. Each year these Hondurans have to leave at our Christmas time, to return to their native country to renew their VISAs.

We paid over $23,000.00 for our roof, and while the salesman - now retired - was professional and checked in to see if the contractors were working, he did NOT inspect their work (not his job). Only the leader of the contractors was able to speak a small amount of English. He tried his best to answer our questions.

Even the complaint department customer service people won't return calls - are they told by management not to respond after a customer calls in with a complaint?

Our roof - according to the contract - is warrantied FOR MATERIALS AND LABOR - for 50 years, although the salesman said that it is warrantied for as long as we own the house. If or when the house is sold to a future owner, that owner would get a 50 year warranty for the roof & the windows we had installed.

Since NESCOR does not honor their contracts, they are LEGALLY in BREACH OF CONTRACT which means they are breaking the law. Does anyone or everyone have the money to sue them and collect from a court of law? Each time we call NESCOR, no one in customer service has been there more than 6 months.

Six months after the windows were installed, a female sales person called trying to sell us more windows after the roofers did NOT install the new skylight for which NESCOR took money for the skylight from a loan we were forced to get though we had the income to pay for it. They ordered it, received it, but could NOT install it until 6 months later due to the winter instead of waiting until they could install it to order it. Money we would have to pay interest on. NESCOR did refund the money because we loudly and often complained about their lack of ethics.

NESCOR IS COMPLETELY LACKING IN GOOD OR EXCELLENT ETHICS. They can only get 3rd world workers due to the poor amount they pay their contractors - no American will work for them.

So now you know what to expect if you choose NESCOR for a house you own and wish to live in. It really is too bad that the customers cannot leave less than a 1 star review.

In May of 2018 we had the privilege to work with NESCOR for our gutter replacement.
We have had issues with the old gutters as they were only partially covering the roof, so we were constantly getting floods in the basement.
We found the company online and they were quick to answer the call and make an appointment. We had a meeting with the architect of the company to prepare an assessment of the gutter work needed and discuss different options of materials, models and shapes.
They installed the gutters for one day, replacing the old ones with better quality gutters, larger in size and a special design with covers, so the gutters get protected when the leaves start to fall.
We had a lot of rain since then, and we can already see the huge difference. I am sure the covers will be a big help with the leaves and rain to come in the fall.
We are very happy with our choice with NESCOR; the company is exactly what we were looking for – a combination of professional approach , efficient performance and flawless fulfillment .

+1

During the summer of 2016, I had all of the windows in my house replaced by Nescor. This cost me $12,000. Suppose to be Triple pane--air tight--winter or summer. Well. that's B.S. Both, winter of 2016 and 2017, the windows are not only cold to the touch, but there is considerable amount of moisture (water) on the base of the upper window. This year, there is Ice on the inside of the window. I've called to complain and was told that a "rep" would be out in the afternoon to check it out. The moisture and ice occurs in the morning hours, not 3 o'clock in the afternoon. I have complained on several occasions, and still no one from Nescor has stopped by to address the issue. I WOULD NOT recommend Nescor for Windows

+1

Defective window reported to NESCOR in March 2013...still not replacedI reported, via phone call, a defective window where the weather stripping on the upper sash pulls out of the channel and cannot be put back in. This is a known issue with the windows they installed as I have had NESCOR out to replace the upper sashes before. I have called and called and never receive a return call. Occasionally I get a live person instead of voicemail. Technicians have been out a few times with th most recent visit to "measure the window". These Technicians reportedly told me they would get right on it. They came in November. It is now February and I have not received a single phone call or any sort of update.Desired SettlementI do not wish to conduct any business with NESCOR now or in the future. I am looking for a refund of the total replacement cost of this window in addition to NESCOR buying me out of the warranty (life + 50 years) for all of my windows which they replaced. In addition I am also looking for a refund on the time I have spent trying to work with NESCOR on this issue.I am seeking a total of $25,950.Business Response Nescor has tried to contact you three times with solutions but we have not been able to reach you. Nescor sent a letter to your home on or about March 3, 2015 and have not received a response.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Nescor has not tried calling and nothing has been received in the mail from them. They failed to respond to this complaint in the first seven days of filing and waited until the last moment to respond to the complaint and have made up excuses at trying to resolve this complaint in an effort to subvert this process and claim that the customer was not willing to accept their proposed resolution which does not exist.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Nescor is not addressing the complaint and is absolving themselves of their terrible customer service and failure to respond by blaming the manufacturer of the windows. As an installer and sales organization they need to respect their customers and work on behalf of their customers with the Nescor vendors. Nescor has still not offered any resolution to this issue and even in the attached letter they reference and incorrect window. Clearly they have no idea what they are doing and have poor record keeping.I am still expecting a direct response to my complaint AND a response to my suggested resolution.Final Business Response I cant believe why you would ask for a full refund when only one window is incorrect and we offered a full solution...**

+1

Nescor replaced two windows without seeking building permit and resulted in not being to code.On [redacted] Nescor were contracted to replace two basement windows for two egress double hung windows. The purpose of this work was to install egress window wells and have the windows be an escape route. This was going to be a two separate company project. (Nescor for windows and another company for egress wells.)On [redacted] Nescor installed two windows and during the process it was complained the windows appeared too small but was assured they were to code. Substantial amount of garbage was left by out driveway, siding was not placed back, caulking not done and the bottom of both windows had two large over cuts from the saw. On [redacted] Photographs were taken of the windows and saw over cuts showing daylight can be clearly seen through it and it was not a cosmetic issue. Calls were made to Nescor about the over cuts needed to be filled. [redacted],was adamant they were a cosmetic issue and once "back filled" would correct the issue. Nescor wanted final payment and it was held initially due to uncompleted work. On [redacted] a rep from the other company informed they also install egress windows and what we had installed were not to code. Many phone calls were made to Nescor and remained adamant the work was to code. On [redacted] Building Inspector was contacted and informed Nescor did not apply for a permit and once the permit issue was resolved an appointment would be made to check the installed work. During the day and more towards the early evening there was a substantial amount of rain fall and water was entering the basement through the cement over cuts. Photographs of the water entering the windows and damage to our property were taken. Nescor contacted repeatedly and after pictures were sent by cell phone to a Nescor supervisor's cell phone, [redacted], she dispatched an employee to fill the over cuts. On [redacted] the [redacted] arrived and inspected windows and reported they were not to egress code. Mr. [redacted] even contacted the supervisor, [redacted] and informed the windows were incorrect size. The windows were also placed too high up due to the cement headers being cut out. After continuous unprofessionalism from [redacted] and [redacted] we spoke with Mr. [redacted] of [redacted] and believed we were on track to have issues resolved. On [redacted] stated an addendum to the contract was going to be written up correcting all issues and before windows are re-ordered we would know the size. On [redacted] early evening, a Nescor Rep, [redacted] arrived and documented the problems and took photographs with his cell phone. [redacted] also took a picture of the page listing our grievances and what needed to be addressed. [redacted] informed us he was going to report back to [redacted] Contacted Nescor and [redacted] informed she was getting all the info and would call back next day, which she didn't. On [redacted] Nescor was contacted and [redacted] stated [redacted] was on the phone getting "Specs and dimensions" and would call back, which she didn't. [redacted] Nescor was contacted and message was left for [redacted]. Same day, I went to the Nescor office and spoke with [redacted] informed they had an inspector also check the work and it was to code. After having a conversation with [redacted], him still not conceding, he was going to have Keith go back to the house to re-measure again and note our issues. On [redacted] arrived and remeasured and he stated that in ** the laws were different and that is why they had the mix up thinking they had installed egress windows. [redacted] sent a one sentence addendum not describing the issues needed correcting or measurements to the new windows. A message was left for [redacted] and on [redacted] he said he would fix the language to the contract. [redacted] text-ed me on [redacted] and needed more time and would send it on [redacted] On [redacted] no call from [redacted] and no email.Desired SettlementWe have given a reasonable amount of time to have Nescor replace the windows and take corrective actions. We have a complete lose of faith in product and service. We are seeking a refund of the two payments already made totaling [redacted] and the cost of repairing the cement headers that were cut out. Will provide three quotes with the estimate.Business Response This is in the hands of our Attorney. We have sent them a release. We are waiting the return of the release.

+1

They have a lifetime Warranty against cracking, peeling, or chalking. Currently the siding is peeling. Called them to fix the issue, no response.Siding installed in 2007.Dec 2014 first noticed peeling on trim by roof line. Called NESCOR several time to resolve this problem see list below.06/15/15 to have the issue corrected, passed on to voice mail, level message with call back number, my name, and description of issue. No call back.06/19/15 called, sent to voice mail, left message, no call back.06/23/15 called, as told someone will come out to look at issue the following week. Sent photos of issue to cell phone.07/08/15 still no call no show from the conversation on 06/23/15. Called again and talked to "[redacted]". Told that someone will be out to fix the problem on 07/15/15.07/15/15 No call no show, called and spoke to "[redacted]" again. Told they will be out on 07/22/15 to fix the issue.07/22/15 no call no show.I have tried to resolve this issue several times. It is clear from the lack of service that NESCOR is not standing by it's warranty and has no intention of fixing this issue.Desired SettlementAll peeling pieces replaced. For the money I spent this siding should not peel after only 7 yrs. The last siding was on the house from 1975 to 2007 and there was no peeling. I expect NESCOR to honor their warranty.Business Response Nescor is leaving a message with Mr. [redacted] to set up a service call to look at the peeling and take pictures. We apologize but [redacted] is no longer with Nescor, but we will take care of this.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As of Aug 25th, 2015 I have not been contacted by Nescor to resolve the issue. They have not called or emailed me or tried to contact me in any way. This is the same treatment they have done the past six (6) times I contacted them. The issue is not resolved!Final Business Response We have scheduled and confirmed an appointment with Mr. [redacted] on September 9, 2015 at 9am. Two appointments have previously been scheduled, one we had to cancel and the other the consumer cancelled. On 9/9/15 the peeling will be evaluated and we will determine further action after this appointment.

+1

Windows Don't Open and Nescor has not fixed them.About a year ago, we contracted with Nescor to replace our Kitchen, Dining Room and Living Room windows. When they were installed, none of the Windows would open. The installers told me that they had reported it with their management and someone would fix them. After several call, they finally sent someone. They said they would fix them in December. That did not happen. Then, they said it would be fixed int he Spring. In the Spring, they fixed our Kitchen Windows but told us that the others needed new linings and they had ordered those. A month later, we got a call saying that they were still on order and they should be out soon.. That was back in April.We are still waiting and now no one is returning our calls and no work is scheduled. Our Dining room and Living room windows still don't open and the entire Summer is almost over.So, while this is going on, Nescor has already collected their money and activated the loan against us. I have been informed that I if stop paying that, I will be negatively impacted on my credit report. So my current situation is... Nescor, without my permission, has forced me to start paying a loan for windows that they know do not work.Last contact from me to them was an e-mail over a week ago and no response to that. We also called them a few weeks ago and never heard back on that call either.Desired SettlementThey need to fix the windows and make sure that they fully comply with the level of heat loss prevention that they promised.Business Response We ordered the weatherstripping needed and it was not enough...we did what we could but we ordered more and it should be in next friday.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This is not the first time that they have ordered new parts but I have to assume they will order enough this time.Also, the installer noted that they need the manufacturer to fix the latch also so just installing the weatherstripping will not be enough to fix the issue, the manufacturer needs to fix the latch as well to close this issue.

+1

Nescor replaced two windows without seeking building permit and resulted in not being to code.On [redacted] Nescor were contracted to replace two basement windows for two egress double hung windows. The purpose of this work was to install egress window wells and have the windows be an escape route. This was going to be a two separate company project. (Nescor for windows and another company for egress wells.)On [redacted] Nescor installed two windows and during the process it was complained the windows appeared too small but was assured they were to code. Substantial amount of garbage was left by out driveway, siding was not placed back, caulking not done and the bottom of both windows had two large over cuts from the saw. On [redacted] Photographs were taken of the windows and saw over cuts showing daylight can be clearly seen through it and it was not a cosmetic issue. Calls were made to Nescor about the over cuts needed to be filled. [redacted],was adamant they were a cosmetic issue and once "back filled" would correct the issue. Nescor wanted final payment and it was held initially due to uncompleted work. On [redacted] a rep from the other company informed they also install egress windows and what we had installed were not to code. Many phone calls were made to Nescor and remained adamant the work was to code. On [redacted] Building Inspector was contacted and informed Nescor did not apply for a permit and once the permit issue was resolved an appointment would be made to check the installed work. During the day and more towards the early evening there was a substantial amount of rain fall and water was entering the basement through the cement over cuts. Photographs of the water entering the windows and damage to our property were taken. Nescor contacted repeatedly and after pictures were sent by cell phone to a Nescor supervisor's cell phone, [redacted], she dispatched an employee to fill the over cuts. On [redacted] the [redacted] arrived and inspected windows and reported they were not to egress code. Mr. [redacted] even contacted the supervisor, [redacted] and informed the windows were incorrect size. The windows were also placed too high up due to the cement headers being cut out. After continuous unprofessionalism from [redacted] and [redacted] we spoke with Mr. [redacted] of [redacted] and believed we were on track to have issues resolved. On [redacted] stated an addendum to the contract was going to be written up correcting all issues and before windows are re-ordered we would know the size. On [redacted] early evening, a Nescor Rep, [redacted] arrived and documented the problems and took photographs with his cell phone. [redacted] also took a picture of the page listing our grievances and what needed to be addressed. [redacted] informed us he was going to report back to [redacted] Contacted Nescor and [redacted] informed she was getting all the info and would call back next day, which she didn't. On [redacted] Nescor was contacted and [redacted] stated [redacted] was on the phone getting "Specs and dimensions" and would call back, which she didn't. [redacted] Nescor was contacted and message was left for [redacted]. Same day, I went to the Nescor office and spoke with [redacted] informed they had an inspector also check the work and it was to code. After having a conversation with [redacted], him still not conceding, he was going to have Keith go back to the house to re-measure again and note our issues. On [redacted] arrived and remeasured and he stated that in ** the laws were different and that is why they had the mix up thinking they had installed egress windows. [redacted] sent a one sentence addendum not describing the issues needed correcting or measurements to the new windows. A message was left for [redacted] and on [redacted] he said he would fix the language to the contract. [redacted] text-ed me on [redacted] and needed more time and would send it on [redacted] On [redacted] no call from [redacted] and no email.Desired SettlementWe have given a reasonable amount of time to have Nescor replace the windows and take corrective actions. We have a complete lose of faith in product and service. We are seeking a refund of the two payments already made totaling [redacted] and the cost of repairing the cement headers that were cut out. Will provide three quotes with the estimate.Business Response This is in the hands of our Attorney. We have sent them a release. We are waiting the return of the release.

+1

Defective window reported to NESCOR in March 2013...still not replacedI reported, via phone call, a defective window where the weather stripping on the upper sash pulls out of the channel and cannot be put back in. This is a known issue with the windows they installed as I have had NESCOR out to replace the upper sashes before. I have called and called and never receive a return call. Occasionally I get a live person instead of voicemail. Technicians have been out a few times with th most recent visit to "measure the window". These Technicians reportedly told me they would get right on it. They came in November. It is now February and I have not received a single phone call or any sort of update.Desired SettlementI do not wish to conduct any business with NESCOR now or in the future. I am looking for a refund of the total replacement cost of this window in addition to NESCOR buying me out of the warranty (life + 50 years) for all of my windows which they replaced. In addition I am also looking for a refund on the time I have spent trying to work with NESCOR on this issue.I am seeking a total of $25,950.Business Response Nescor has tried to contact you three times with solutions but we have not been able to reach you. Nescor sent a letter to your home on or about March 3, 2015 and have not received a response.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Nescor has not tried calling and nothing has been received in the mail from them. They failed to respond to this complaint in the first seven days of filing and waited until the last moment to respond to the complaint and have made up excuses at trying to resolve this complaint in an effort to subvert this process and claim that the customer was not willing to accept their proposed resolution which does not exist.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Nescor is not addressing the complaint and is absolving themselves of their terrible customer service and failure to respond by blaming the manufacturer of the windows. As an installer and sales organization they need to respect their customers and work on behalf of their customers with the Nescor vendors. Nescor has still not offered any resolution to this issue and even in the attached letter they reference and incorrect window. Clearly they have no idea what they are doing and have poor record keeping.I am still expecting a direct response to my complaint AND a response to my suggested resolution.Final Business Response I cant believe why you would ask for a full refund when only one window is incorrect and we offered a full solution...**

+1

Nescor replaced two windows without seeking building permit and resulted in not being to code.On [redacted] Nescor were contracted to replace two basement windows for two egress double hung windows. The purpose of this work was to install egress window wells and have the windows be an escape route. This was going to be a two separate company project. (Nescor for windows and another company for egress wells.)On [redacted] Nescor installed two windows and during the process it was complained the windows appeared too small but was assured they were to code. Substantial amount of garbage was left by out driveway, siding was not placed back, caulking not done and the bottom of both windows had two large over cuts from the saw. On [redacted] Photographs were taken of the windows and saw over cuts showing daylight can be clearly seen through it and it was not a cosmetic issue. Calls were made to Nescor about the over cuts needed to be filled. [redacted],was adamant they were a cosmetic issue and once "back filled" would correct the issue. Nescor wanted final payment and it was held initially due to uncompleted work. On [redacted] a rep from the other company informed they also install egress windows and what we had installed were not to code. Many phone calls were made to Nescor and remained adamant the work was to code. On [redacted] Building Inspector was contacted and informed Nescor did not apply for a permit and once the permit issue was resolved an appointment would be made to check the installed work. During the day and more towards the early evening there was a substantial amount of rain fall and water was entering the basement through the cement over cuts. Photographs of the water entering the windows and damage to our property were taken. Nescor contacted repeatedly and after pictures were sent by cell phone to a Nescor supervisor's cell phone, [redacted], she dispatched an employee to fill the over cuts. On [redacted] the [redacted] arrived and inspected windows and reported they were not to egress code. Mr. [redacted] even contacted the supervisor, [redacted] and informed the windows were incorrect size. The windows were also placed too high up due to the cement headers being cut out. After continuous unprofessionalism from [redacted] and [redacted] we spoke with Mr. [redacted] of [redacted] and believed we were on track to have issues resolved. On [redacted] stated an addendum to the contract was going to be written up correcting all issues and before windows are re-ordered we would know the size. On [redacted] early evening, a Nescor Rep, [redacted] arrived and documented the problems and took photographs with his cell phone. [redacted] also took a picture of the page listing our grievances and what needed to be addressed. [redacted] informed us he was going to report back to [redacted] Contacted Nescor and [redacted] informed she was getting all the info and would call back next day, which she didn't. On [redacted] Nescor was contacted and [redacted] stated [redacted] was on the phone getting "Specs and dimensions" and would call back, which she didn't. [redacted] Nescor was contacted and message was left for [redacted]. Same day, I went to the Nescor office and spoke with [redacted] informed they had an inspector also check the work and it was to code. After having a conversation with [redacted], him still not conceding, he was going to have Keith go back to the house to re-measure again and note our issues. On [redacted] arrived and remeasured and he stated that in ** the laws were different and that is why they had the mix up thinking they had installed egress windows. [redacted] sent a one sentence addendum not describing the issues needed correcting or measurements to the new windows. A message was left for [redacted] and on [redacted] he said he would fix the language to the contract. [redacted] text-ed me on [redacted] and needed more time and would send it on [redacted] On [redacted] no call from [redacted] and no email.Desired SettlementWe have given a reasonable amount of time to have Nescor replace the windows and take corrective actions. We have a complete lose of faith in product and service. We are seeking a refund of the two payments already made totaling [redacted] and the cost of repairing the cement headers that were cut out. Will provide three quotes with the estimate.Business Response This is in the hands of our Attorney. We have sent them a release. We are waiting the return of the release.

They have a lifetime Warranty against cracking, peeling, or chalking. Currently the siding is peeling. Called them to fix the issue, no response.Siding installed in 2007.Dec 2014 first noticed peeling on trim by roof line. Called NESCOR several time to resolve this problem see list below.06/15/15 to have the issue corrected, passed on to voice mail, level message with call back number, my name, and description of issue. No call back.06/19/15 called, sent to voice mail, left message, no call back.06/23/15 called, as told someone will come out to look at issue the following week. Sent photos of issue to cell phone.07/08/15 still no call no show from the conversation on 06/23/15. Called again and talked to "[redacted]". Told that someone will be out to fix the problem on 07/15/15.07/15/15 No call no show, called and spoke to "[redacted]" again. Told they will be out on 07/22/15 to fix the issue.07/22/15 no call no show.I have tried to resolve this issue several times. It is clear from the lack of service that NESCOR is not standing by it's warranty and has no intention of fixing this issue.Desired SettlementAll peeling pieces replaced. For the money I spent this siding should not peel after only 7 yrs. The last siding was on the house from 1975 to 2007 and there was no peeling. I expect NESCOR to honor their warranty.Business Response Nescor is leaving a message with Mr. [redacted] to set up a service call to look at the peeling and take pictures. We apologize but [redacted] is no longer with Nescor, but we will take care of this.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As of Aug 25th, 2015 I have not been contacted by Nescor to resolve the issue. They have not called or emailed me or tried to contact me in any way. This is the same treatment they have done the past six (6) times I contacted them. The issue is not resolved!Final Business Response We have scheduled and confirmed an appointment with Mr. [redacted] on September 9, 2015 at 9am. Two appointments have previously been scheduled, one we had to cancel and the other the consumer cancelled. On 9/9/15 the peeling will be evaluated and we will determine further action after this appointment.

Defective window reported to NESCOR in March 2013...still not replacedI reported, via phone call, a defective window where the weather stripping on the upper sash pulls out of the channel and cannot be put back in. This is a known issue with the windows they installed as I have had NESCOR out to replace the upper sashes before. I have called and called and never receive a return call. Occasionally I get a live person instead of voicemail. Technicians have been out a few times with th most recent visit to "measure the window". These Technicians reportedly told me they would get right on it. They came in November. It is now February and I have not received a single phone call or any sort of update.Desired SettlementI do not wish to conduct any business with NESCOR now or in the future. I am looking for a refund of the total replacement cost of this window in addition to NESCOR buying me out of the warranty (life + 50 years) for all of my windows which they replaced. In addition I am also looking for a refund on the time I have spent trying to work with NESCOR on this issue.I am seeking a total of $25,950.Business Response Nescor has tried to contact you three times with solutions but we have not been able to reach you. Nescor sent a letter to your home on or about March 3, 2015 and have not received a response.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Nescor has not tried calling and nothing has been received in the mail from them. They failed to respond to this complaint in the first seven days of filing and waited until the last moment to respond to the complaint and have made up excuses at trying to resolve this complaint in an effort to subvert this process and claim that the customer was not willing to accept their proposed resolution which does not exist.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Nescor is not addressing the complaint and is absolving themselves of their terrible customer service and failure to respond by blaming the manufacturer of the windows. As an installer and sales organization they need to respect their customers and work on behalf of their customers with the Nescor vendors. Nescor has still not offered any resolution to this issue and even in the attached letter they reference and incorrect window. Clearly they have no idea what they are doing and have poor record keeping.I am still expecting a direct response to my complaint AND a response to my suggested resolution.Final Business Response I cant believe why you would ask for a full refund when only one window is incorrect and we offered a full solution...**

Defective window reported to NESCOR in March 2013...still not replacedI reported, via phone call, a defective window where the weather stripping on the upper sash pulls out of the channel and cannot be put back in. This is a known issue with the windows they installed as I have had NESCOR out to replace the upper sashes before. I have called and called and never receive a return call. Occasionally I get a live person instead of voicemail. Technicians have been out a few times with th most recent visit to "measure the window". These Technicians reportedly told me they would get right on it. They came in November. It is now February and I have not received a single phone call or any sort of update.Desired SettlementI do not wish to conduct any business with NESCOR now or in the future. I am looking for a refund of the total replacement cost of this window in addition to NESCOR buying me out of the warranty (life + 50 years) for all of my windows which they replaced. In addition I am also looking for a refund on the time I have spent trying to work with NESCOR on this issue.I am seeking a total of $25,950.Business Response Nescor has tried to contact you three times with solutions but we have not been able to reach you. Nescor sent a letter to your home on or about March 3, 2015 and have not received a response.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Nescor has not tried calling and nothing has been received in the mail from them. They failed to respond to this complaint in the first seven days of filing and waited until the last moment to respond to the complaint and have made up excuses at trying to resolve this complaint in an effort to subvert this process and claim that the customer was not willing to accept their proposed resolution which does not exist.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Nescor is not addressing the complaint and is absolving themselves of their terrible customer service and failure to respond by blaming the manufacturer of the windows. As an installer and sales organization they need to respect their customers and work on behalf of their customers with the Nescor vendors. Nescor has still not offered any resolution to this issue and even in the attached letter they reference and incorrect window. Clearly they have no idea what they are doing and have poor record keeping.I am still expecting a direct response to my complaint AND a response to my suggested resolution.Final Business Response I cant believe why you would ask for a full refund when only one window is incorrect and we offered a full solution...**

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Contract start date 4-1 2015. Scheduled Contract finish date 6-1-2015. Only about 1/3 of work completed. Incurred damage to ceilings. Not repaired.Ceiling damage 5-13 2015. Built roof over existing chimney. Building violation we were forced to turn off furnace and wait 4 days for chimney completion. Driveway blocked with excess material 3 weeks after continually demanding it's removal. so access to garage (2-car) could be made. Constant failed return calls from production mangers and salesman. No window installed per contract. no attic hatch/ladder installed. siding not stated, gutters not installed. Vertical post not installed in front.We were told in three previous weeks by general Mgr Production Mgr and salesman job would be done that week previous.. Workers were untidy, leaving nails on decks front and back of house even when asked to do so.Desired SettlementFinish job and complete repairs as they said they would.Business Response This job was a special job with lots of detail. We are on location and working on the home. ** is also working with Mr. [redacted]. This should not be a complaint due to the fact that we have been in the process of working to get material and now working on the home.Consumer Response I'm sorry . I sent an update to the consumer affairs claim with some detail. The problems this company has created including showing up when not scheduled and not showing up when scheduled is aggravating. The business practices are unsafe and uncleanly.. Boards with nails sticking up scattered throughout the work area blocking access to door entrees dropped nails throughout the yard and driveway and not removed before leaving the premises as asked.The items such as window and attic ladder didn't show until last week they were on the contract dated April 2015 ...Excess materials left in the driveway dumpster (now removed and shingles (now removed) which prevented vehicle access to the garage for 3 weeks...The window was finished Monday 7-20-2015 the attic ladder is unfinished and doesn't look like it is going to provide me safe access to my attic space which I need for storage and electrical work. Saturday the new sheet rock was installed which was part of the damage resulting from negligence by now covering the unfinished roof properly during a rainstorm back in May. In the garage after we let the sheet rock dry from painting. The door jammed in the ceiling and would not open. I called this into the production [redacted] Saturday And informed him.He said [redacted] the construction leadman would return shortly, he didn't call or return till Monday 20 July and said he didn't know about this. The interim fix for this was to cut back a portion of the ceiling to allow clearance for the garage door to open.. Coincidently we are still waiting for a fix to resolve the obvious mismatch between the new roofline and the door header. Note: the door itself is square. I was told by The production Mgr. Friday that he would be back Monday July 20-2015.. To date I haven't been contacted about either the attic ladder or the garage door header trim situation. [redacted]Final Business Response All work has been completed including clean up. The consumer chose the stairs personally, business did not, but we did look at the stairs again. Job is done and paid for.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Nescor never actually completed the installation of the attic ladder. But has agreed to send a check of $300.00. so I may complete this attic access project. Upon receipt of this money I would consider the matter closed. I certainly would not recommend this business. They told me on the onset they do not subcontract out their work. Rebuilding of the roof, chimney construction and shingling was performed by another contractor altogether. Only the siding and gutters and interior repairs were done by Nescor.. Nescor is a very poorly managed business. We the customer were subjected to much hardship during the extent of this transaction, which we were told would take 1 1/2 weeks turned into 3 months.

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NESCOR failed to adhere to the Contract, install windows, doors and vinyl siding in a timely manner. Also, they failed to install products correctly.TimelineMonday 6/1/15 - Met with [redacted] for Nescor. According to Mr. [redacted] Nescor can and/or will do the following:* Build/weld their own windows and doors to fit any size opening vs. generic size windows and doors (to ensure optimal insulation and sound proofing). According to Mr. [redacted] "Because we make all our own products, we can definitely complete the installation within 2 weeks."* "Provide ¾" insulation under all vinyl siding."* Based on the above information, Nescor will create my 4 windows, back door and sliding glass doors and install within 2 weeks. He went on to say, " If you're willing to sign a contract, make the initial deposit and have the work performed within 2 weeks, I will reduce the price from $17,362.00 to $9,634.00." We met on 6/1/15 and the $3.211.00 was charged to my credit card on 6/2/15 as the initial deposit upon signing the contract. This was the first of 3 payments due. Note: According to the Contract, the second and third payments are due "upon completion...".Friday 6/5/15 -Met with [redacted] for measurements. Appt was at 11:00am and he showed-up at noon. He expressed his concern with the distance and wanting to "get the job done within 1 day so we don't have to go back and forth."Note: Received several calls from [redacted] since the date he did measurements. The first question was to measure one of the 4 windows. The second question had to do with the white slats that were present in the existing windows on the home and how many there were (although he took pictures). The third call entailed me measuring the door jam for the back door being installed.Monday 6/8/15 - $3,211.00, the 2nd installment, was unexpectedly charged to my credit card. Note: According to the Contract, the second and third payments are due "upon completion...".Friday 7/3/15 - [redacted] called, in the late afternoon, to cancel my installation date for 7/6/15.Monday 7/6/15 - Initial installation date scheduled with NESCOR. This date was cancelled by [redacted].Tuesday 7/14/15 - Second and/or rescheduled NESCOR installation date. NESCOR did not show-up. I called [redacted] at NESCOR. She said they called me to cancel the installation. Note: Because I work in prisons, sometimes I don't get a signal where I work. It's possible there was a call. But, I did not receive a VM message.Tuesday 7/21/15 - Third scheduled installation date. NESCOR started the work. Wednesday 7/22/15 - [redacted] called to say NESCOR couldn't make it due to an "urgent job that's on my license." He specifically stated NESCOR would be "back on 7/23/15 to finish the job. This isn't the NESCOR way."Thursday 7/23/15 - No show no call.Friday 7/24/15 - No show no callFriday 7/24/15 - I called NESCOR and spoke with [redacted]. I shared all the promises made by NESCOR's [redacted] I complained that my job has been rescheduled multiple times and now it's just sitting there with open holes for the rain and bugs to come-in, etc. I said I'm going to contact the Revdex.com. Friday 7/24/15 - I called [redacted] He sent a text back saying "... and your job will completed on Monday." I sent a text back saying that I was "disappointed" and asked when we could "have a discussion?" I also called and left VM messages for him. After receiving the above text message, he failed to respond by phone or text.Friday 7/24/15 - In the late afternoon, [redacted] called to say he'll be at my home on Monday, 7/27/15, to "finish the install." He called again at 7:30 pm. He said "[redacted] is trying to get me fired."Monday 7/27/15 - [redacted] and [redacted] showed-up and did some work on my home. Over the weekend and prior to their arrival, I sent a text to [redacted] asking "what size insulation they were putting under the vinyl siding that's being installed?" There was no response. When I arrived to my house, I asked why "there wasn't any insulation under my vinyl siding?" NESCOR was installing vinyl siding without insulation.Desired SettlementProposed Resolution1. Please refund my money. I need to hire a reputable and reliable contractor to immediately correct all the issues listed above and noted in the pictures. 2. NESCOR to be financially responsible for any structural damage due to the removal of support beams from each side of the new door that was installed. In my opinion, I've provided NESCOR with ample time/opportunities to properly complete the job with their "best guys" and "expert siding installers." In addition, I've sent pictures and spoke with a NESCOR manager named [redacted].Business Response Job is complete and customer has paid in fullConsumer Response Ms. [redacted] Hello. Thank you for your assistance. The situation has been resolved. Again, thank you. [redacted]XXX-XXX-XXXX

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Description: Home Improvements, Siding Materials, Insulation Contractors, Windows & Doors - Installation & Service, Insulation Materials, Siding Contractors, Windows, Contractor - Metal Roofing, Windows - Installation & Service, Patio Doors, Roofing Contractors, Comme

Address: 148 Doty Circle, West Springfield, Massachusetts, United States, 01089-1310

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