Dear Ms [redacted] ,Thank you for your feedbackIt is never our intent to disappoint our guests and I appreciate you letting us know about your experience I have reviewed the details with our service department personnel to address your concerns and to take appropriate action so this does not happen in the future Please let me know if there is anything else I can do to help restore your confidence in Henna Chevrolet.Sincerely, [redacted] ***
Dear Ms***,Thank you for your message I am sorry it took a while to get your vehicle repaired and that there was follow up work needed I just spoke to [redacted] ***, our collision manager While the water leak was not on the side of the car that we worked on, we had the glass company seal the leak The good news is that in spite of last Friday's rain, they were not able to find further evidence of leakage Hopefully this takes care of the issue for good!Kind regards, [redacted] ***
Complaint: [redacted] I am rejecting this response becauseNo the matter was never solvedThey danced for yall to make themselves look like they where trying when they never would r could give me a straight answer to anything I asked themPlus when I asked to meet with them they never would give me an answerSo no with me it isn't and I am going to do whatever I can to make sure people out there are a wear of how henna chevrolet does bussinessThey even inspected and passed the car I got with one lugnut missing that is just a small small part of how they do businessBut yall aren't going to do r can do anything like I told everyone why do I want to contact Revdex.com they want really do anythingBut thank you for whatever it was worth Regards, [redacted]
Dear Mr [redacted] ,Thank you for your feedback I am sorry to hear that you have had mechanical issues with your truck It is never our intent to mislead or misrepresent anything to our guests In speaking with [redacted] , he told me that you live a long way from Austin that that you had already driven an unusually high number of miles When you combine that amount of use with current payment delinquency, it makes trading anyone out of a vehicle very difficult This is especially true without a significant amount of down payment I would encourage you to have the mechanical issues diagnosed and repaired by a qualified facility and to explore trading once the loan balance has been paid down We appreciate your business.Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Ms [redacted] ,Thank you for your feedbackIt is never our intent to disappoint our guests and I appreciate you letting us know about your experience I have reviewed the details with our service department personnel to address your concerns and to take appropriate action so this does not happen in the future Please let me know if there is anything else I can do to help restore your confidence in Henna Chevrolet.Sincerely, [redacted] ***
Dear Ms***,Thank you for your message I am sorry it took a while to get your vehicle repaired and that there was follow up work needed I just spoke to [redacted] ***, our collision manager While the water leak was not on the side of the car that we worked on, we had the glass company seal the leak The good news is that in spite of last Friday's rain, they were not able to find further evidence of leakage Hopefully this takes care of the issue for good!Kind regards, [redacted] ***
Complaint: [redacted] I am rejecting this response becauseNo the matter was never solvedThey danced for yall to make themselves look like they where trying when they never would r could give me a straight answer to anything I asked themPlus when I asked to meet with them they never would give me an answerSo no with me it isn't and I am going to do whatever I can to make sure people out there are a wear of how henna chevrolet does bussinessThey even inspected and passed the car I got with one lugnut missing that is just a small small part of how they do businessBut yall aren't going to do r can do anything like I told everyone why do I want to contact Revdex.com they want really do anythingBut thank you for whatever it was worth Regards, [redacted]
Dear Mr [redacted] ,Thank you for your feedback I am sorry to hear that you have had mechanical issues with your truck It is never our intent to mislead or misrepresent anything to our guests In speaking with [redacted] , he told me that you live a long way from Austin that that you had already driven an unusually high number of miles When you combine that amount of use with current payment delinquency, it makes trading anyone out of a vehicle very difficult This is especially true without a significant amount of down payment I would encourage you to have the mechanical issues diagnosed and repaired by a qualified facility and to explore trading once the loan balance has been paid down We appreciate your business.Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]