Nessi's Auto Center

Mr. [redacted] did in-fact, bring in his vehicle to my shop for a complete "Color-change" and auto-body & hail damage repairs.

He received an original quote of $6000.  We are both members of a barter/trade group called "[redacted]".

When doing work on barter, my...

shop usually operates on a 50/50 basis, which means that 1/2 of the job is charged for in cash and the remainder (the other 1/2) is charged through the trade group, In Mr. [redacted]'s case, in order to meet his budget, I agreed to do $3500 in trade and only $2500 cash.

He made the first payment of $1250 in a check and we processed $1500 through the trade group.

We worked on the vehicle as promised, tearing it down in order to change the color, repaired all of the body damage and finally painting it a beautiful gun-metal grey (it used-to be red).

From the start, our customer was informed that on a 20-year-old vehicle, some gaskets, weatherstrips and other miscellaneous parts will brake and will need to get replaced at his expense (this notice is also clearly printed on the repair authorization we have all of our customers read and sign).  Mr. [redacted] provided me with a list of vendors I was to use to find said parts, however, not one of them carried any of the needed items.  He did not want to incur the expense from the dealership and asked me to reuse all damaged parts, which we did.

We maintained in touch throughout the repair process and when we delivered the vehicle to Mr [redacted] on May 14th, 2014, He expressed his dissatisfaction with the length of time the repairs had taken.  In order to attempt to make our customer happy, instead of the agreed $6000 repair cost, I gave him a discount of $750, charging a total of $3000 to the trade group and $2250 to him.  [redacted] gave me his credit-card to run the agreed-to $1000 balance.

On the 22nd of May, he called his credit-card company disputing the charge and claiming he never received the service, which is a lie.  

The credit-card company took the $1000 charge back thereby causing several NSF Fees to my account.  I filled-out the required documents proving Mr. [redacted] had in-fact received the service for which he paid and was once again credited the $1000 to my account.

When I called Mr. [redacted] to inquire about his dissatisfaction, he brought the vehicle in and we made a list of items which he wanted addressed.  Within these items, he claims we damaged his window-tint... I explained the tint is 20 years-old and was flaking to begin with, but since I could not prove we did not damage it during repairs, I agreed to have it replaced at my expense.  Part of the complaint had to do with the damaged weatherstrips, which he now verbally agreed to have me order and reimburse for.

Although replacing the weatherstrips required me to once-again tear the vehicle apart, I agreed to do so at no cost to Mr. [redacted] hoping that this would finally make him a happy customer.

Before he drove away and several times over the phone, I advised him that the parts had to be special ordered from [redacted] & I did not have a target date of delivery.  He insisted on coming for the vehicle several times, although I never called him saying the vehicle was ready (because it wasn't), he showed up at my shop on June 26th with his girlfriend.  [redacted] was rude, loud, belligerent and kept yelling at me for over 5 minutes, I kept asking him to calm down and lower his voice, to which he refused and continued insulting me, my business and our work, when I finally responded in the same manner in which he was addressing me, his girlfriend began recording my outburst.

Mr. [redacted] refused to pay for the parts which he had me order, and thinking the credit-card company had never credited me back the $1000, he demanded that I would finish addressing the repairs for which he brought back the vehicle and he would not only not pay for the special order parts, but that he would also keep the $1000.  I quickly realized what he was attempting to do once he made this final demand.

I offered the only fair solution, which was to have us put his vehicle back together and he pay for the parts, to which he refused and removed his vehicle from the tint-shop.

I have done everything possible to make this customer happy, but he is trying to get parts for free, returned funds for an already completed job and free services while insulting and threatening.

Now Mr. [redacted] is attempting top tarnish my good name by having his girlfriend post negative comments everywhere she can.

I do not understand how a business-owner himself, Mr. [redacted] can be so deceitful, rude and unprofessional.

Review: I delivered my car to the merchant for a complete paint job and minor body work on 12/4/13. He estimated the job to be completed in 4-6 weeks. I was in constant contact with him regarding the job through phone, email, and text. After months went by with several false promises of multiple completion dates (well past the due date), I went to his business for a personal visit. I discovered he had barely worked on the car at all (I have pictures and dates to prove). After dozens more calls, emails, and personal visits, I finally picked the car up in June 2014. The work performed was terrible, and he caused physical damage to my vehicle (ripped window tint on 3 windows, broken passenger fog light, incorrect wiring on the power windows, moonroof reinstalled incorrectly, missing gaskets/weatherstripping, broken passenger door handle, ares missing new paint, and flaking/peeling paint). At this point, I was out quite a bit of money from renting cars and then having to purchase an additional car since the job took so long. So, I gave the car back to him to repair. He had the car for 4 more weeks, and gave me multiple false deadlines of when he would have the car completed. I fired him from the job, and had to pick up my car with the passenger door taped to the body since he still hadn't fixed the door handle.

I am now out thousands of dollars are pre-paid the merchant, and a car that requires over well over $1,000 to fix (I am waiting on an estimate from a trusted company). I have now gone over 8 months without my daily driver car, and it's in pieces still. I have documentation (emails, texts, phone records, photos, and audio recordings of personal visits) of every stage of this job since the start to back up all my statements. This is the first time I have ever filed a Revdex.com claim.Desired Settlement: I would like all the money I paid to the merchant to be refunded for the botched job and the cost to repair the vehicle.

Business

Response:

Mr. [redacted] did in-fact, bring in his vehicle to my shop for a complete "Color-change" and auto-body & hail damage repairs.

He received an original quote of $6000. We are both members of a barter/trade group called "[redacted]".

When doing work on barter, my shop usually operates on a 50/50 basis, which means that 1/2 of the job is charged for in cash and the remainder (the other 1/2) is charged through the trade group, In Mr. [redacted]'s case, in order to meet his budget, I agreed to do $3500 in trade and only $2500 cash.

He made the first payment of $1250 in a check and we processed $1500 through the trade group.

We worked on the vehicle as promised, tearing it down in order to change the color, repaired all of the body damage and finally painting it a beautiful gun-metal grey (it used-to be red).

From the start, our customer was informed that on a 20-year-old vehicle, some gaskets, weatherstrips and other miscellaneous parts will brake and will need to get replaced at his expense (this notice is also clearly printed on the repair authorization we have all of our customers read and sign). Mr. [redacted] provided me with a list of vendors I was to use to find said parts, however, not one of them carried any of the needed items. He did not want to incur the expense from the dealership and asked me to reuse all damaged parts, which we did.

We maintained in touch throughout the repair process and when we delivered the vehicle to Mr [redacted] on May 14th, 2014, He expressed his dissatisfaction with the length of time the repairs had taken. In order to attempt to make our customer happy, instead of the agreed $6000 repair cost, I gave him a discount of $750, charging a total of $3000 to the trade group and $2250 to him. [redacted] gave me his credit-card to run the agreed-to $1000 balance.

On the 22nd of May, he called his credit-card company disputing the charge and claiming he never received the service, which is a lie.

The credit-card company took the $1000 charge back thereby causing several NSF Fees to my account. I filled-out the required documents proving Mr. [redacted] had in-fact received the service for which he paid and was once again credited the $1000 to my account.

When I called Mr. [redacted] to inquire about his dissatisfaction, he brought the vehicle in and we made a list of items which he wanted addressed. Within these items, he claims we damaged his window-tint... I explained the tint is 20 years-old and was flaking to begin with, but since I could not prove we did not damage it during repairs, I agreed to have it replaced at my expense. Part of the complaint had to do with the damaged weatherstrips, which he now verbally agreed to have me order and reimburse for.

Although replacing the weatherstrips required me to once-again tear the vehicle apart, I agreed to do so at no cost to Mr. [redacted] hoping that this would finally make him a happy customer.

Before he drove away and several times over the phone, I advised him that the parts had to be special ordered from [redacted] & I did not have a target date of delivery. He insisted on coming for the vehicle several times, although I never called him saying the vehicle was ready (because it wasn't), he showed up at my shop on June 26th with his girlfriend. [redacted] was rude, loud, belligerent and kept yelling at me for over 5 minutes, I kept asking him to calm down and lower his voice, to which he refused and continued insulting me, my business and our work, when I finally responded in the same manner in which he was addressing me, his girlfriend began recording my outburst.

Mr. [redacted] refused to pay for the parts which he had me order, and thinking the credit-card company had never credited me back the $1000, he demanded that I would finish addressing the repairs for which he brought back the vehicle and he would not only not pay for the special order parts, but that he would also keep the $1000. I quickly realized what he was attempting to do once he made this final demand.

I offered the only fair solution, which was to have us put his vehicle back together and he pay for the parts, to which he refused and removed his vehicle from the tint-shop.

I have done everything possible to make this customer happy, but he is trying to get parts for free, returned funds for an already completed job and free services while insulting and threatening.

Now Mr. [redacted] is attempting top tarnish my good name by having his girlfriend post negative comments everywhere she can.

I do not understand how a business-owner himself, Mr. [redacted] can be so deceitful, rude and unprofessional.