Nesva Hotel

Dear [redacted] : I am sorry our service fell below your expectations during your stayYour feedback is always appreciated and is used to improve our serviceWe are a small boutique hotel that strives to satisfy every guest that stays with us I have investigated your concernOur staff followed the proper protocol and informed our Engineer as soon as they received your complaint regarding the a/c in your roomThey fixed the a/c unit the same day and left it on during the day to ensure all was well You informed our staff that night the a/c was cooling the room but would turn off every so oftenThis is an auto function on the a/c unit that turns it off once the room has cooled to the temperature on itI understand that you were not satisfiedThe front desk agent offered to change your room and you refused stating that you did not want to pack because it was a hassle The next day your a/c was revised again and was working fineYou were offered another room again but you stated that your wife did not want to move You threatened our front desk agents that we should all be punished and that you would publish negative reviews if you did not receive compensation for nightsYour demand is unreasonable because you were offered a solution as soon as an issue aroseYou decided to stay all days, if you were as unsatisfied as you mention then you could have left the first day and would have been compensated for the remaining days We resolved your issue in a timely manner and offered to move your room on two different occasions which you refusedWe do not tolerate blackmail and do not give out freebies to hostile guests when the issue has been taken care of in a timely mannerNo compensation will be provided

Dear
[redacted]:
I am sorry our...

service fell below your expectations during your stay. Your
feedback is always appreciated and is used to improve our service. We are a
small boutique hotel that strives to satisfy every guest that stays with us.
I have investigated your concern. Our staff followed the proper protocol and
informed our Engineer as soon as they received your complaint regarding the a/c
in your room. They fixed the a/c unit the same day and left it on during the
day to ensure all was well.
You informed our staff that night the a/c was cooling the room but would turn
off every so often. This is an auto function on the a/c unit that turns it off
once the room has cooled to the temperature on it. I understand that you were
not satisfied. The front desk agent offered to change your room and you refused
stating that you did not want to pack because it was a hassle.
The next day your a/c was revised again and was working fine. You were offered
another room again but you stated that your wife did not want to move.
You threatened our front desk agents that we should all be punished and that
you would publish negative reviews if you did not receive compensation for 2
nights. Your demand is unreasonable because you were offered a solution as soon
as an issue arose. You decided to stay all 4 days, if you were as unsatisfied
as you mention then you could have left the first day and would have been
compensated for the remaining days.
We resolved your issue in a timely manner and offered to move your room on two
different occasions which you refused. We do not tolerate blackmail and do not
give out freebies to hostile guests when the issue has been taken care of in a
timely manner. No compensation will be provided.

Dear
[redacted]:
I am sorry...

our service fell below your expectations during your stay. Your
feedback is always appreciated and is used to improve our service. We are a
small boutique hotel that strives to satisfy every guest that stays with us.
I have investigated your concern. Our staff followed the proper protocol and
informed our Engineer as soon as they received your complaint regarding the a/c
in your room. They fixed the a/c unit the same day and left it on during the
day to ensure all was well.
You informed our staff that night the a/c was cooling the room but would turn
off every so often. This is an auto function on the a/c unit that turns it off
once the room has cooled to the temperature on it. I understand that you were
not satisfied. The front desk agent offered to change your room and you refused
stating that you did not want to pack because it was a hassle.
The next day your a/c was revised again and was working fine. You were offered
another room again but you stated that your wife did not want to move.
You threatened our front desk agents that we should all be punished and that
you would publish negative reviews if you did not receive compensation for 2
nights. Your demand is unreasonable because you were offered a solution as soon
as an issue arose. You decided to stay all 4 days, if you were as unsatisfied
as you mention then you could have left the first day and would have been
compensated for the remaining days.
We resolved your issue in a timely manner and offered to move your room on two
different occasions which you refused. We do not tolerate blackmail and do not
give out freebies to hostile guests when the issue has been taken care of in a
timely manner. No compensation will be provided.