Net 2000 Computers LLC

Thank you for the opportunity to respond to Revdex.com Complaint [redacted] submitted by [redacted] ***I have included responses to each of Ms***g's points listed below:"I would like to say I have been a patient at this office for years nowAlways paid on time and paid up to my amounts due."Ms [redacted] has been repeatedly tardy (more than times in the 2015-fiscal year) in paying off her account sometimes upwards of or more weeks before sending in a payment at allEven though she is slow to pay, we would have helped set up a payment plan to help her fit this obligation into her budget."Dating 6/02/- I was seeing DrKvitko for pain problem in my toothI had seen him twice for the same issueHe tried different methods to try and find the source of pain, during the visit in 02/- he stated he would try and fit me for a Mouth Guard (Occlusal Guard)Upon check out - I was advised a Guard would be between $500-dollarsI immediately said I want nothing that my insurance will not coverThe front desk lady states she would check on it and let me knowI never heard back from the dentist office."Again, this is incorrectOur office policy is to charge a patient's account upon taking the impressionAn impression was taken on the date of her appointment with the intention to have the guard fabricated to ease the patient's discomfortThis is then billed to the insurance companyWe inform patients to the best of our ability what the estimated out of pocket expense will be depending upon their insurance planInsurance companies stress that benefit eligibility is not a guarantee of paymentFor an occlusal guard to be covered depends upon the plan that an employer's HR department negotiatesThe patient was informed of this and it was explained that if the insurance did not cover the guard that she would be responsible for the entirety of the bill per our financial policyThe patient said "okay, please let me know what the insurance will pay" and left the buildingAfter the claim was adjudicated, Ms [redacted] was responsible for $of the total cost of the $occlusal guardShe was called multiple times to have this appliance seated, but we only received voicemailMessages were left, but no return calls were made to our office."After months or so I called for an appointment - because I was still having the same pain issue that was never resolved from the other visitsSo I made the appointment for 8/03/2:40pm to see DrKvitko for the same issueI had to cancel that appointmentI got a call from a lady in the office that afternoon @ 1:00pm saying was I coming to the appointment and I told her I called this morning already and cancelledShe then states "well if you don't come you will be charged $for canceling your appointment"Days later I get a bill in the mail for the $cancellation fee from DrKvitko office, and then I get a bill for Occlusal Guard $- that I never receivedI call my dental insurance and find out they billed them back 06/02/for and Occlusal Guard of $- the dental insurance covered $of itI tried calling the Office to resolve the issue - thinking they may have thought they gave me a mouth guardOffice lady said it does not matter I am responsible for the amount regardless and I signed financial responsibility to thatI told her that my insurance was billed for something I never receivedShe now says she will refund money to delta and bill me the total amount now of $576.00, and they have now sent a bill to me for $576.00."Ms [redacted] was repeatedly called about seating her occlusal guard to assist with her pain and discomfortIn an attempt to help offset more of the cost we attempted to file a medical claim on her behalf as sometimes the medical insurance will cover a portion of the bill for certain procedures and itemsWe have not received payment form them as of this letter's dateMs***is still responsible for the cost of an occlusal guard that was fabricated for her and was informed of this before the guard was madeWhen Ms [redacted] called to make the appointment she was informed that her occlusal guard was ready for pickup and that we had tried to reach her several times.Our financial policy states that if a patient does not give hours notice for the cancellation of an appointment that there is a charge of $or 20% of the cost of the visit, whichever is greater, for the hardship caused by a last minute hole in our scheduleThe cancellation within a few hours of the appointment did not meet the hour windowWhen our office received the automated cancellation request we called Ms***g to inform her of the charge and asked if she truly wanted to cancelWhen she did not answer the phone we left the message on her voicemailMs [redacted] signed this financial policy and a copy is kept in her chartA copy of our financial policy is available on our website www.drkvitko.com and has been for several yearsMs***was welcome to review it at any pointAny member of our office staff could have addressed any questions she had prior to having an appliance fabricated.Ms***called extremely irateShe very rudely demanded the reasoning behind the cancellation feeWe explained that it is our policy for last minute cancellations with less than hours noticeShe became quite belligerent and stated that for as long as she has been coming here she shouldn;t be charged at all and if that was the way ti was going to be she wouldn't be coming backTold the patient that we were following our policyShe stated that she would not be coming back anymore and hung up.Ms [redacted] has only been a patient with our office for a little over a year at this point and often arrived late to her dental appointments.A Ms [redacted] insisted that she did not want the occlusal guard since her insurance did not cover it in entirety, we refunding Delta Dental Plan of Ohio the $that was previously sent to usSince the guard was custom made for Ms***, she is still responsible for the cost of the device."This is a company ripping customer off! This dentist office needs to be investigated and audited to see and make sure charges are accurate - because I can guarantee I am not the only person that they has done this too and or other patients just are not aware they are billing insurance for items or procedures not rendered."While it is unfortunate that Ms [redacted] feels this way about the care we provided to her these comments are slanderous and unnecessaryPatients are only billed for those procedures that are preformed.When a custom medical device is ordered and fabricated, it can not be returnedMs [redacted] is not absolved of her financial obligation simply from refusing to take deliveryIt is not unlike someone who orders custom cabinetry or furnitureRefusal of delivery doesn't negate the obligation.Thank you again for the opportunity to address these issuesWe appreciate your time.Sincerely,Marijane K [redacted]

There were no statements sent to meIf they received return mail they should still have the returned mailI asked for the address they sent the notice to and was told they no longer had the address but they provided the correct address and phone number to the collection agencyI would like to see the return notice because I know that no notice was sent.***

Thank you for the opportunity to respond to complaint ID #***.I have attached a copy of the statement of account for Mr***It shows statements prepared on3/9/and 4/11/We do not store returned mailAddress are updated in our billing systemand returned mail shredded.Since we utilize a claims processing service, I do have a copy of the Statement TransmissionReport for the 3/9/statementThat is also included in this fax.Unfortunately, I did not retain a copy of the 4/11/Statement Transmission Report.If we can provide additional information, please do not hesitate to contact me.Sincerely,Marijane K*** ***

Thank you for the opportunity to respond to Revdex.com Complaint [redacted] submitted by [redacted]. I have included responses to each of Ms. [redacted]g's points listed below:"I would like to say I have been a patient at this office for years now. Always paid on time and paid up to my amounts due."Ms. [redacted] has...

been repeatedly tardy (more than 5 times in the 2015-2016 fiscal year) in paying off her account sometimes upwards of 6 or more weeks before sending in a payment at all. Even though she is slow to pay, we would have helped set up a payment plan to help her fit this obligation into her budget."Dating 6/02/16 - I was seeing Dr. Kvitko for pain problem in my tooth. I had seen him twice for the same issue. He tried different methods to try and find the source of pain, during the visit in 02/01 - he stated he would try and fit me for a Mouth Guard (Occlusal Guard). Upon check out - I was advised a Guard would be between $500-600 dollars. I immediately said I want nothing that my insurance will not cover. The front desk lady states she would check on it and let me know. I never heard back from the dentist office."Again, this is incorrect. Our office policy is to charge a patient's account upon taking the impression. An impression was taken on the date of her appointment with the intention to have the guard fabricated to ease the patient's discomfort. This is then billed to the insurance company. We inform patients to the best of our ability what the estimated out of pocket expense will be depending upon their insurance plan. Insurance companies stress that benefit eligibility is not a guarantee of payment. For an occlusal guard to be covered depends upon the plan that an employer's HR department negotiates. The patient was informed of this and it was explained that if the insurance did not cover the guard that she would be responsible for the entirety of the bill per our financial policy. The patient said "okay, please let me know what the insurance will pay" and left the building. After the claim was adjudicated, Ms. [redacted] was responsible for $103.25 of the total cost of the $576.00 occlusal guard. She was called multiple times to have this appliance seated, but we only received voicemail. Messages were left, but no return calls were made to our office."After 2 months or so I called for an appointment - because I was still having the same pain issue that was never resolved from the other 2 visits. So I made the appointment for 8/03/2016 2 2:40pm to see Dr. Kvitko for the same issue. I had to cancel that appointment. I got a call from a lady in the office that afternoon @ 1:00pm saying was I coming to the appointment and I told her I called this morning already and cancelled. She then states "well if you don't come you will be charged $100.00 for canceling your appointment". Days later I get a bill in the mail for the $100.00 cancellation fee from Dr. Kvitko office, and then I get a bill for Occlusal Guard $104.00 - that I never received. I call my dental insurance and find out they billed them back 06/02/16 for and Occlusal Guard of $576.0 - the dental insurance covered $472.75 of it. I tried calling the Office to resolve the issue - thinking they may have thought they gave me a mouth guard. Office lady said it does not matter I am responsible for the amount regardless and I signed financial responsibility to that. I told her that my insurance was billed for something I never received. She now says she will refund money to delta and bill me the total amount now of $576.00, and they have now sent a bill to me for $576.00."Ms. [redacted] was repeatedly called about seating her occlusal guard to assist with her pain and discomfort. In an attempt to help offset more of the cost we attempted to file a medical claim on her behalf as sometimes the medical insurance will cover a portion of the bill for certain procedures and items. We have not received payment form them as of this letter's date. Ms. [redacted]is still responsible for the cost of an occlusal guard that was fabricated for her and was informed of this before the guard was made. When Ms. [redacted] called to make the appointment she was informed that her occlusal guard was ready for pickup and that we had tried to reach her several times.Our financial policy states that if a patient does not give 48 hours notice for the cancellation of an appointment that there is a charge of $100 or 20% of the cost of the visit, whichever is greater, for the hardship caused by a last minute hole in our schedule. The cancellation within a few hours of the appointment did not meet the 48 hour window. When our office received the automated cancellation request we called Ms. [redacted]g to inform her of the charge and asked if she truly wanted to cancel. When she did not answer the phone we left the message on her voicemail. Ms. [redacted] signed this financial policy and a copy is kept in her chart. A copy of our financial policy is available on our website www.drkvitko.com and has been for several years. Ms. [redacted]was welcome to review it at any point. Any member of our office staff could have addressed any questions she had prior to having an appliance fabricated.Ms. [redacted]called extremely irate. She very rudely demanded the reasoning behind the cancellation fee. We explained that it is our policy for last minute cancellations with less than 48 hours notice. She became quite belligerent and stated that for as long as she has been coming here she shouldn;t be charged at all and if that was the way ti was going to be she wouldn't be coming back. Told the patient that we were following our policy. She stated that she would not be coming back anymore and hung up.Ms. [redacted] has only been a patient with our office for a little over a year at this point and often arrived late to her dental appointments.A Ms. [redacted] insisted that she did not want the occlusal guard since her insurance did not cover it in entirety, we refunding Delta Dental Plan of Ohio the $309.75 that was previously sent to us. Since the guard was custom made for Ms. [redacted], she is still responsible for the cost of the device."This is a company ripping customer off! This dentist office needs to be investigated and audited to see and make sure charges are accurate - because I can guarantee I am not the only person that they has done this too and or other patients just are not aware they are billing insurance for items or procedures not rendered."While it is unfortunate that Ms. [redacted] feels this way about the care we provided to her these comments are slanderous and unnecessary. Patients are only billed for those procedures that are preformed.When a custom medical device is ordered and fabricated, it can not be returned. Ms. [redacted]  is not absolved of her financial obligation simply from refusing to take delivery. It is not unlike someone who orders custom cabinetry or furniture. Refusal of delivery doesn't negate the obligation.Thank you again for the opportunity to address these issues. We appreciate your time.Sincerely,Marijane K[redacted]

FROM: Dan [redacted]            # OF PAGES: 1                     [redacted] –My apologies for the delay in our response to Mr [redacted]’s complaint. First...

-. The only reason Net2000 got involved in this deal was a long standing and excellent relationship we have with his wife, Lori, who is employed by one of our clients.  Second – Mr [redacted] is correct that we did take a week to get him a laptop  - a week that we spent finding and refurbishing what we considered an excellent value in a used laptop.  After carefully reinstalling all software we ran it for three days without any problems.  Third – As for Mr. [redacted]’s  recounting of the chain of events after he picked it up from us I cannot comment, I was not there. It is possible that it failed the first day, but I would be highly suspect. What I can tell you is that on that very first day the first we heard from Mr [redacted] was when at 10 that evening the following post appeared on our [redacted] site:  “You recently sold me a used laptop after getting jerked around for a week.., now that I have service it won't turn on ..,. Wondering what you actually sold me ?? Maybe I should have just gone to a big box rather than local ??? I want my f money back !!!!!!!!!!!!! For the p o s you sold me Dan !! Tried to leave a message but no machine or even a website to contact ..,. Yes,,,, I'm a very public person , so will this transaction be as well !!”  Well needless to say I was very surprised, and then very irate at this post - a post without any attempt to even ask us what might be wrong, any attempt to ask us for a different laptop…nothing, just an obviously deeply disturbed RANT on [redacted]. The rest of his story borders on pure fiction. Yes he showed up at our offices and demanded his money back. He was so abrasive my partner Stephanie told him he would have to talk to me. As he left the building, calling Stephanie a “F#ing piece of S&*t” she chased him into the parking lot and told him to never come back in our building. Mr [redacted] has not talked to me since his original purchase. I never told him not to come back, but it is a very safe assumption that coming back would be ill advised. The $243.00 (what she actually paid) money was returned to his wife who originally paid for it. After Net2000’s 28 years in business, and an unblemished reputation in our business community, and given his disturbed, and disturbing, behavior, Mr [redacted] is more than welcome to take his business, and his antics, elsewhere. -Dan [redacted]

Thank you for the opportunity to respond to complaint ID #[redacted].Mr. [redacted] contacted our office to schedule an appointment as he indicated in his complaint. Asyou can see from the first attachment, [redacted] did indicate that he had an active dental policy andwas eligible for up to $1500 in dental...

benefits.On February 26, 2015, Mr. [redacted] presented to our office. Dr. Justin B[redacted] performed a limited,problem focused exam.Though it is customary for most dental insurance companies to waive deductible for preventativeand diagnostic procedures, [redacted] applied the cost of his visit toward his deductible. A copy ofhis explanation of benefits is attached.A copy of Mr. [redacted]'s acceptance of responsibility for any amount not covered by insurance isalso attached.Our office mailed statements for the unpaid balance on March 9, 2015 and April 11, 2015. TheApril statement was returned by the post office that Mr. [redacted] was no longer at the address wehad on file.It was not until this account was filed with a collection agency that Mr. [redacted] contacted us to saythat he had not received any statements.If we can provide additional information, please do not hesitate to contact me.Sincerely,Marijane K[redacted]