FROM: Dan [redacted] # OF PAGES: [redacted] –My apologies for the delay in our response to Mr [redacted] ’s complaintFirst -The only reason Netgot involved in this deal was a long standing and excellent relationship we have with his wife, Lori, who is employed by one of our clients Second – Mr [redacted] is correct that we did take a week to get him a laptop - a week that we spent finding and refurbishing what we considered an excellent value in a used laptop After carefully reinstalling all software we ran it for three days without any problems Third – As for Mr [redacted] ’s recounting of the chain of events after he picked it up from us I cannot comment, I was not thereIt is possible that it failed the first day, but I would be highly suspectWhat I can tell you is that on that very first day the first we heard from Mr [redacted] was when at that evening the following post appeared on our [redacted] site: “You recently sold me a used laptop after getting jerked around for a week.., now that I have service it won't turn on ..,Wondering what you actually sold me ?? Maybe I should have just gone to a big box rather than local ??? I want my f money back !!!!!!!!!!!!! For the p o s you sold me Dan !! Tried to leave a message but no machine or even a website to contact ..,Yes,,,, I'm a very public person , so will this transaction be as well !!” Well needless to say I was very surprised, and then very irate at this post - a post without any attempt to even ask us what might be wrong, any attempt to ask us for a different laptop nothing, just an obviously deeply disturbed RANT on [redacted] The rest of his story borders on pure fictionYes he showed up at our offices and demanded his money backHe was so abrasive my partner Stephanie told him he would have to talk to meAs he left the building, calling Stephanie a “F#ing piece of St” she chased him into the parking lot and told him to never come back in our buildingMr [redacted] has not talked to me since his original purchaseI never told him not to come back, but it is a very safe assumption that coming back would be ill advisedThe $(what she actually paid) money was returned to his wife who originally paid for itAfter Net2000’s years in business, and an unblemished reputation in our business community, and given his disturbed, and disturbing, behavior, Mr [redacted] is more than welcome to take his business, and his antics, elsewhere-Dan [redacted]
FROM: Dan [redacted] # OF PAGES: [redacted] –My apologies for the delay in our response to Mr [redacted] ’s complaintFirst -The only reason Netgot involved in this deal was a long standing and excellent relationship we have with his wife, Lori, who is employed by one of our clients Second – Mr [redacted] is correct that we did take a week to get him a laptop - a week that we spent finding and refurbishing what we considered an excellent value in a used laptop After carefully reinstalling all software we ran it for three days without any problems Third – As for Mr [redacted] ’s recounting of the chain of events after he picked it up from us I cannot comment, I was not thereIt is possible that it failed the first day, but I would be highly suspectWhat I can tell you is that on that very first day the first we heard from Mr [redacted] was when at that evening the following post appeared on our [redacted] site: “You recently sold me a used laptop after getting jerked around for a week.., now that I have service it won't turn on ..,Wondering what you actually sold me ?? Maybe I should have just gone to a big box rather than local ??? I want my f money back !!!!!!!!!!!!! For the p o s you sold me Dan !! Tried to leave a message but no machine or even a website to contact ..,Yes,,,, I'm a very public person , so will this transaction be as well !!” Well needless to say I was very surprised, and then very irate at this post - a post without any attempt to even ask us what might be wrong, any attempt to ask us for a different laptop nothing, just an obviously deeply disturbed RANT on [redacted] The rest of his story borders on pure fictionYes he showed up at our offices and demanded his money backHe was so abrasive my partner Stephanie told him he would have to talk to meAs he left the building, calling Stephanie a “F
#ing piece of S
t” she chased him into the parking lot and told him to never come back in our buildingMr [redacted] has not talked to me since his original purchaseI never told him not to come back, but it is a very safe assumption that coming back would be ill advisedThe $(what she actually paid) money was returned to his wife who originally paid for itAfter Net2000’s years in business, and an unblemished reputation in our business community, and given his disturbed, and disturbing, behavior, Mr [redacted] is more than welcome to take his business, and his antics, elsewhere-Dan [redacted]