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Net Health Shops Reviews (11)

We understand the customer has adamaged fountain – we are working on getting this taken care of – thisitem only ships on a pallet so not sure why driver had on a dolly We do sell hundreds of these sowe are not lying about the salesAs you can see here we do have reviews http://www.serenityhealth.com/victorian_fountains/4_tier.html-pr-176-l-en.html?l... Customer received a damagedfountain – 1st one and didn’t inspect it and set it up and bottombowl was damaged – we replaced the whole fountain and sent customer deliveryinspection email we also talked to him on the phone reminding him he must inspect this when it arrives during the process of the first damaged one – item arrived and customer didn’t inspect fountain however he did sign off saying it was fineAt the time of signing off it he would have simply inspected this we would not have this delay today Customer opened and bowl was damaged He contacted us and wefiled a claim with carrier – this is the procedure we have to follow and wehave no control over the shipping company process or time to the claim process even though we are emailing them a lot tosee if they can get out there to inspect the item We are not punishing thecustomer- but because he didn’t follow the verbal or written instructions we have to follow theprocedure that the carrier puts in place – we are hoping to have informationsoon and they are to contact him soon to inspect the fountain

Customers daughter ordered a grand court yard for [redacted] – we sent out a fountain and customer didn’tfollow delivery/inspection instructions that are sent to customer for fountainsthat are delivered on a palletThe customer is emailed(see email below) instructing them to inspect the shipment before they sign the documentThe first shipment the customer did not do this Customer called and said bottom bowl wasdamaged We shipped a whole new fountain to customer and again sentdelivery/inspection instructions – customer received fountain and he did notinspect the new fountain and after carrier left he got it out and said it wasdamaged – we filed a claim with the carrier and per their policy they have60-days to follow up on the claim – we have been in contact with thecarrier to speed up the inspection process of this fountain but unfortunatelywe don’t have any control over that We send out 100’s of these andtruly we do not have issues with this item as it is delivered on a pallet andso there is no handling of the item until delivered.We are now out two fountains and both times if the customer would have inspected this upon receiving the item we both would have been protectedBelow are the returninstructions that are sent to each customer that receives an item on a pallet Thank you for your kind orderand we just received notification that your item will be delivered by [redacted] and the tracking or pro number is wefill in with PRO # which can be viewedby going to their website at ww.odfl.com/Trace/standard.facesSimply pastethis link into your URL bar and then enter the pro number in the tracking fieldto view the progress of your deliveryYou can also call them at###-###-#### They will be contacting you toschedule delivery at the phone number you provided to us as someone will needto be there to sign for the shipmentPlease note that the standarddelivery is curbside meaning you will need to have made arrangements to movethe item inside***IMPORTANT Instructions on howto correctly receive your shipment via common carrier***MUST READ*** Before signing anypaperwork from the driver be sure to inspect the shipment The driver maywant to leave quickly but it is in your best interest to explain to the driverthat the shipment MUST be inspected and that you will sign the paperwork oncethis has been completed which should only take about 10-minutesYouritem(s) may arrive in one or more boxesNo matter how many boxes the shipmentarrives in, it is necessary to inspect every box you receiveBe sure toinspect all packages even if there is no visible damage to the outside of thebox If your order is damaged write damaged on the receiving paperworkand refuse the shipment The driver will then re-load and return it tothe terminalPlease give us a call at ###-###-#### after the driver leavesnotifying us this has occurredIf it is after our business hours pleaseleave us a message with your name, phone number, order number and we willreturn your call as soon as possible Although it is in yourbest interest to inspect the shipment upon delivery, you may be unable toinspect the item in front of the driver you must write on the receivingpaperwork “POSSIBLE CONCEALED DAMAGE” or “SUBJECT TO INSPECTION” Theinspection of the shipment and notification of any damage needs to be reportedto Net Health Shops, LLC within hours of receipt of your shipmentIf damagehas occurred it is very important to take pictures of the damaged items and ofany visible damage to the packaging The pictures can be emailed to [email protected] After pictures have been taken be sure to place the water fountain, anypackaging or boxes, and the pallet aside and hold onto everything, includingany paperwork that you received If you elect not toinspect the item(s) upon delivery and sign the Bill of Lading without noting“Subject to Inspection” and later find concealed damage it will be yourresponsibility to file a claim with the carrierThe chances of winning a claimwithout the damage noted are very slimAs the shipment does not leave ourfacility damaged you will not be reimbursed from usAny money back you receivewould come directly from the carrierIf the carrier has notarrived when they said they were going to arrive please contact them from theinformation aboveThey will have the best information for you on the deliveryYour item will deliver tothe address in the order you placed, if you change the address oncethe package has shipped from the warehouse, there will be are-consignment fee that you will have to take care of before the item isdelivered

Because it will be 4weeks tomorrow ,and everybody I call has know idea what's going on ,and I still have a damaged fountain that no one want to do anything about it ,I get the felling they just want me to give up ,and to me Dollars is a lot of money for damaged product .the company keeps on going on about me not inspecting it ,tell me something did they inspect it before it left the warehouse ,I'm sure they didn't ,and I'm the one dealing with all the grief of getting something done about it

Hello,We did speak with this customer yesterday, and we did refund the customer via PayPal transaction ID ***Please let us know what else we can do to help in this matter.Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from Casey is far from the truth. My hammock fits the stand the stand is light weight not heavy weight as advertised by Serenity and it feels as the stand will fall apart when the hammock is in use everything rattles with a slight move. I tried it once and was scared to fall to the ground and I weigh Lbs. I had to purchase another hammock stand from Pier as their product was truly what was advertised. Attached is a description of the product that was ordered and this is clearly advertisement the stand provided by Serenity is not heavy duty and it is not 350lb capacity. I should not have to pay a return shipping fee for Serenity's advertising
Regards,
Claudia ***

Because it will be 4weeks tomorrow ,and everybody I call has know idea what's going on ,and I still have a damaged fountain that no one want to do anything about it ,I get the felling they just want me to give up ,and to me 900.00. Dollars is a lot of money for damaged product .the company keeps on going on about me not inspecting it ,tell me something did they inspect it before it left the warehouse ,I'm sure they didn't ,and I'm the one dealing with all the grief of getting something done about it .

HelloThank you for the information - customer ordered the 12ft stand and called as she was not sure if she ordered the right size, Casey explained that she should measure her hammock to see what size stand she really needed. We did not hear back from the customer until today - customer called and...

wanted to return the item and was told no as we have a 30 day return policy, customer still didn't measure her hammock so she doesn't know what size stand she needs as that is very important in deciding what size stand you will needWe are willing to help as much as possible but customer did not contact us again 90 days after her first contact and we do have our return policyThank you

We understand the customer has adamaged fountain – we are working on getting this taken care of –  thisitem only ships on a pallet so not sure why driver had on a dolly  We do sell hundreds of these sowe are not lying about the sales. As you can see here we do have reviews  http://www.serenityhealth.com/victorian_fountains/4_tier.html-pr-176-l-en.html?l... received a damagedfountain – 1st one and didn’t inspect it and set it up and bottombowl was damaged – we replaced the whole fountain and sent customer deliveryinspection email we also talked to him on the phone reminding him he must inspect this when it arrives during the process of the first damaged one – item arrived and customer didn’t inspect fountain however he did sign off saying it was fine. At the time of signing off it he would have simply inspected this we would not have this delay today.  Customer opened and bowl was damaged.  He contacted us and wefiled a claim with carrier – this is the procedure we have to follow and wehave no control over the shipping company process or time to the claim process even though we are emailing them a lot tosee if they can get out there to inspect the item.  We are not punishing thecustomer- but because he didn’t follow the verbal or written instructions we have to follow theprocedure that the carrier puts in place – we are hoping to have informationsoon and they are to contact him soon to inspect the fountain

HelloThank you for getting back to us, I have read the notes again and the last note in the order is that customer called and wanted to try the 10ft stand, message was relayed that she should measure her hammock stand first before trying that size to see what size she needed, we did not hear back from customer until she wanted to return the item past our return time frame.  If customer can send us pictures of the item being flimsy we can forward those to our quality control.  We do sell a lot of this item and truly do not have issues with it and we have had the same weight capacity on this item.  Please have customer send pictures and we can go from there.  Thank you

Customers daughter ordered a grand court yard for [redacted] – we sent out a fountain and customer didn’tfollow delivery/inspection instructions that are sent to customer for fountainsthat are delivered on a pallet. The customer is emailed(see email below) instructing them to inspect the shipment...

before they sign the document. The first shipment the customer did not do this.  Customer called and said bottom bowl wasdamaged.  We shipped a whole new fountain to customer and again sentdelivery/inspection instructions – customer received fountain and he did notinspect the new fountain and after carrier left he got it out and said it wasdamaged – we filed a claim with the carrier and per their policy they have60-120 days to follow up on the claim – we have been in contact with thecarrier to speed up the inspection process of this fountain but unfortunatelywe don’t have any control over that  We send out 100’s of these andtruly we do not have issues with this item as it is delivered on a pallet andso there is no handling of the item until delivered.We are now out two fountains and both times if the customer would have inspected this upon receiving the item we both would have been protected. Below are the returninstructions that are sent to each customer that receives an item on a pallet  Thank you for your kind orderand we just received notification that your item will be delivered by [redacted] and the tracking or pro number is wefill in with PRO #  which can be viewedby going to their website at ww.odfl.com/Trace/standard.faces. Simply pastethis link into your URL bar and then enter the pro number in the tracking fieldto view the progress of your delivery. You can also call them at###-###-####.  They will be contacting you toschedule delivery at the phone number you provided to us as someone will needto be there to sign for the shipment. Please note that the standarddelivery is curbside meaning you will need to have made arrangements to movethe item inside. [redacted]IMPORTANT Instructions on howto correctly receive your shipment via common carrier. [redacted]MUST READ[redacted]  1.  Before signing anypaperwork from the driver be sure to inspect the shipment.  The driver maywant to leave quickly but it is in your best interest to explain to the driverthat the shipment MUST be inspected and that you will sign the paperwork oncethis has been completed which should only take about 10-15 minutes. Youritem(s) may arrive in one or more boxes. No matter how many boxes the shipmentarrives in, it is necessary to inspect every box you receive. Be sure toinspect all packages even if there is no visible damage to the outside of thebox.  If your order is damaged write damaged on the receiving paperworkand refuse the shipment.  The driver will then re-load and return it tothe terminal. Please give us a call at ###-###-#### after the driver leavesnotifying us this has occurred. If it is after our normal business hours pleaseleave us a message with your name, phone number, order number and we willreturn your call as soon as possible.    2.  Although it is in yourbest interest to inspect the shipment upon delivery, you may be unable toinspect the item in front of the driver you must write on the receivingpaperwork “POSSIBLE CONCEALED DAMAGE” or “SUBJECT TO INSPECTION”.  Theinspection of the shipment and notification of any damage needs to be reportedto Net Health Shops, LLC within 48 hours of receipt of your shipment. If damagehas occurred it is very important to take pictures of the damaged items and ofany visible damage to the packaging.  The pictures can be emailed to [email protected].  After pictures have been taken be sure to place the water fountain, anypackaging or boxes, and the pallet aside and hold onto everything, includingany paperwork that you received. 3.  If you elect not toinspect the item(s) upon delivery and sign the Bill of Lading without noting“Subject to Inspection” and later find concealed damage it will be yourresponsibility to file a claim with the carrier. The chances of winning a claimwithout the damage noted are very slim. As the shipment does not leave ourfacility damaged you will not be reimbursed from us. Any money back you receivewould come directly from the carrier. 4. If the carrier has notarrived when they said they were going to arrive please contact them from theinformation above. They will have the best information for you on the delivery. 5. Your item will deliver tothe  address in the order you placed,  if you change the address oncethe package has shipped  from the warehouse, there will be are-consignment fee that you will have to take care of before the item  isdelivered.

Review: my daughter wanted to do something really special for me and she know how much I like fountains and running water ,so she bought me a fountain from this company and the product came damaged ,the bottom tier was cracked called the company and all I wanted was a new bottom tier ,Ashley said they couldn't just send it and they would have to send a whole new fountain and to trash the other won ,the new fountain came on august 7 ,and I had said to the delivery guy I hope its not damaged like the other one and he said the box is in good shape ,shouldn't have a problem and he left ,well the new fountain was cracked in the same place as the other one ,I called the company Ashley is telling me that the delivery guy and myself was to inspect the product before he left ,well he never said a word to me about inspecting the product ,and now Ashley is telling me that they have to file a complaint with the delivery company and it could take up to 30 to 120 days to resolve the issues ,this is not acceptable ,I tried to explain to her that I believe it has to do with the way is packed in the box ,the large tier thet is cracked is sitting on it edge and all that weigh is causing it to crack ,no matter how it happen ,I shouldn't have to wait this long for something that cost 900.00 thank youDesired Settlement: to have a fountain that's not cracked

Business

Response:

Customers daughter ordered a grand court yard for [redacted] – we sent out a fountain and customer didn’tfollow delivery/inspection instructions that are sent to customer for fountainsthat are delivered on a pallet. The customer is emailed(see email below) instructing them to inspect the shipment before they sign the document. The first shipment the customer did not do this. Customer called and said bottom bowl wasdamaged. We shipped a whole new fountain to customer and again sentdelivery/inspection instructions – customer received fountain and he did notinspect the new fountain and after carrier left he got it out and said it wasdamaged – we filed a claim with the carrier and per their policy they have60-120 days to follow up on the claim – we have been in contact with thecarrier to speed up the inspection process of this fountain but unfortunatelywe don’t have any control over that We send out 100’s of these andtruly we do not have issues with this item as it is delivered on a pallet andso there is no handling of the item until delivered.We are now out two fountains and both times if the customer would have inspected this upon receiving the item we both would have been protected. Below are the returninstructions that are sent to each customer that receives an item on a pallet Thank you for your kind orderand we just received notification that your item will be delivered by [redacted] and the tracking or pro number is wefill in with PRO # which can be viewedby going to their website at ww.odfl.com/Trace/standard.faces. Simply pastethis link into your URL bar and then enter the pro number in the tracking fieldto view the progress of your delivery. You can also call them at###-###-####. They will be contacting you toschedule delivery at the phone number you provided to us as someone will needto be there to sign for the shipment. Please note that the standarddelivery is curbside meaning you will need to have made arrangements to movethe item inside. [redacted]IMPORTANT Instructions on howto correctly receive your shipment via common carrier. [redacted]MUST READ[redacted] 1. Before signing anypaperwork from the driver be sure to inspect the shipment. The driver maywant to leave quickly but it is in your best interest to explain to the driverthat the shipment MUST be inspected and that you will sign the paperwork oncethis has been completed which should only take about 10-15 minutes. Youritem(s) may arrive in one or more boxes. No matter how many boxes the shipmentarrives in, it is necessary to inspect every box you receive. Be sure toinspect all packages even if there is no visible damage to the outside of thebox. If your order is damaged write damaged on the receiving paperworkand refuse the shipment. The driver will then re-load and return it tothe terminal. Please give us a call at ###-###-#### after the driver leavesnotifying us this has occurred. If it is after our normal business hours pleaseleave us a message with your name, phone number, order number and we willreturn your call as soon as possible. 2. Although it is in yourbest interest to inspect the shipment upon delivery, you may be unable toinspect the item in front of the driver you must write on the receivingpaperwork “POSSIBLE CONCEALED DAMAGE” or “SUBJECT TO INSPECTION”. Theinspection of the shipment and notification of any damage needs to be reportedto Net Health Shops, LLC within 48 hours of receipt of your shipment. If damagehas occurred it is very important to take pictures of the damaged items and ofany visible damage to the packaging. The pictures can be emailed to [email protected]. After pictures have been taken be sure to place the water fountain, anypackaging or boxes, and the pallet aside and hold onto everything, includingany paperwork that you received. 3. If you elect not toinspect the item(s) upon delivery and sign the Bill of Lading without noting“Subject to Inspection” and later find concealed damage it will be yourresponsibility to file a claim with the carrier. The chances of winning a claimwithout the damage noted are very slim. As the shipment does not leave ourfacility damaged you will not be reimbursed from us. Any money back you receivewould come directly from the carrier. 4. If the carrier has notarrived when they said they were going to arrive please contact them from theinformation above. They will have the best information for you on the delivery. 5. Your item will deliver tothe address in the order you placed, if you change the address oncethe package has shipped from the warehouse, there will be are-consignment fee that you will have to take care of before the item isdelivered.

Business

Response:

We understand the customer has adamaged fountain – we are working on getting this taken care of – thisitem only ships on a pallet so not sure why driver had on a dolly We do sell hundreds of these sowe are not lying about the sales. As you can see here we do have reviews http://www.serenityhealth.com/victorian_fountains/4_tier.html-pr-176-l-en.html?l... Customer received a damagedfountain – 1st one and didn’t inspect it and set it up and bottombowl was damaged – we replaced the whole fountain and sent customer deliveryinspection email we also talked to him on the phone reminding him he must inspect this when it arrives during the process of the first damaged one – item arrived and customer didn’t inspect fountain however he did sign off saying it was fine. At the time of signing off it he would have simply inspected this we would not have this delay today. Customer opened and bowl was damaged. He contacted us and wefiled a claim with carrier – this is the procedure we have to follow and wehave no control over the shipping company process or time to the claim process even though we are emailing them a lot tosee if they can get out there to inspect the item. We are not punishing thecustomer- but because he didn’t follow the verbal or written instructions we have to follow theprocedure that the carrier puts in place – we are hoping to have informationsoon and they are to contact him soon to inspect the fountain

Consumer

Response:

Because it will be 4weeks tomorrow ,and everybody I call has know idea what's going on ,and I still have a damaged fountain that no one want to do anything about it ,I get the felling they just want me to give up ,and to me 900.00. Dollars is a lot of money for damaged product .the company keeps on going on about me not inspecting it ,tell me something did they inspect it before it left the warehouse ,I'm sure they didn't ,and I'm the one dealing with all the grief of getting something done about it .

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Description: Fountains - Garden, Display, Candles - Retail, Mail-Order Houses (NAICS: 454113)

Address: 2020 Prairie Ln Ste 101, Eau Claire, Wisconsin, United States, 54703-9609

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