Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Tom [redacted] and his secretary have been rude, and grossly negligentClear Lane Freight never called me back or emailed about the status of our lost order or its whereaboutsThe extremely poor customer service alone should merit full refund of the shipping fee, let alone actually losing our order with NO explanationThey used a holiday as an excuse to lose our order, miss our high profile event and never return our numerous calls during its lossHis so-called notes conveniently never shows our claim, emails or callsThey've failed customers and should own up to thatUnless they intend to resolve their error, a beware to future customers of this severe act of gross disrespect and extremely careless actions should be in order.Regards, [redacted] ***
I was first involved with this complaint on 5/5 with email from the customer. The shipment was picked up on 12/31/2014 ( New Years Eve),With New Year falling on Thursday this year many of our agents shut their operations down from New Years thru the weekend. These days are not calculated in the...
actual transit times which only count business days. The shipment was not "lost", but it was delayed by 2 days in getting to our hub in Chicago which is where we consolidate shipments. The shipment arrived in California and was delivered on 1/20 ( Not weeks and certainly not a month, as referenced in complaint) to the customer and the delivery receipt was signed clear by the customer with no indication of any damage to the shipment. The actual transit days were 12 due to the holidays and weekends. It was late by our estimated transits and I offered the customer a reduction of $100.00 on the shipment charges. As for her claim that she spoke to a customer service representative from our company, she could provide no names of whom she spoke with. Every shipment we handle contains extensive notes of who we spoke with and records which customer service representative of ours was involved. I have questioned the three customer service reps to ask of any confrontational conversation with the customer, but none of them recall any such conversation.Again, from 12/31 to 1/20 is not a month,,and I tried to explain to the customer that holidays cause major disruptions to transportation operations. Since there was no indication on the Bill of Lading at the time our agent picked this up, we had no way of knowing the time sensitivity of this shipment.
I would need to have more information on this complaint. Specifically I would need our tracking number or the Bill of Lading Number in order to review what the issues were. We keep extensive notes on all shipments, so when I receive that information I can respond.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Tom [redacted] and his secretary have been rude, and grossly negligent. Clear Lane Freight never called me back or emailed about the status of our lost order or its whereabouts. The extremely poor customer service alone should merit full refund of the shipping fee, let alone actually losing our order with NO explanation. They used a holiday as an excuse to lose our order, miss our high profile event and never return our numerous calls during its loss. His so-called notes conveniently never shows our claim, emails or calls. They've failed customers and should own up to that. Unless they intend to resolve their error, a beware to future customers of this severe act of gross disrespect and extremely careless actions should be in order.Regards,[redacted]
This shipment was picked up on the date is was called in ( 6/19/17), there was confusion on the part of [redacted] as to needing a pickup number which they neglected to provide. We got that worked out and the shipment moved to destination ( [redacted], San Diego ) and delivered on 6/29. The attached document is the Proof of Delivery which clearly indicates the shipment of 3 skids of delivered complete. The document provided by [redacted] to Revdex.com is not a Proof of Delivery, but a transfer document we use internally.
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will send all shipping documents next week when I get back home. In the meantime, I will like to have the case remain opened. I am currently on the road and will not able to get the documents at this moment.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Tom [redacted] and his secretary have been rude, and grossly negligentClear Lane Freight never called me back or emailed about the status of our lost order or its whereaboutsThe extremely poor customer service alone should merit full refund of the shipping fee, let alone actually losing our order with NO explanationThey used a holiday as an excuse to lose our order, miss our high profile event and never return our numerous calls during its lossHis so-called notes conveniently never shows our claim, emails or callsThey've failed customers and should own up to thatUnless they intend to resolve their error, a beware to future customers of this severe act of gross disrespect and extremely careless actions should be in order.Regards, [redacted] ***
I was first involved with this complaint on 5/5 with email from the customer. The shipment was picked up on 12/31/2014 ( New Years Eve),With New Year falling on Thursday this year many of our agents shut their operations down from New Years thru the weekend. These days are not calculated in the...
actual transit times which only count business days. The shipment was not "lost", but it was delayed by 2 days in getting to our hub in Chicago which is where we consolidate shipments. The shipment arrived in California and was delivered on 1/20 ( Not weeks and certainly not a month, as referenced in complaint) to the customer and the delivery receipt was signed clear by the customer with no indication of any damage to the shipment. The actual transit days were 12 due to the holidays and weekends. It was late by our estimated transits and I offered the customer a reduction of $100.00 on the shipment charges. As for her claim that she spoke to a customer service representative from our company, she could provide no names of whom she spoke with. Every shipment we handle contains extensive notes of who we spoke with and records which customer service representative of ours was involved. I have questioned the three customer service reps to ask of any confrontational conversation with the customer, but none of them recall any such conversation.Again, from 12/31 to 1/20 is not a month,,and I tried to explain to the customer that holidays cause major disruptions to transportation operations. Since there was no indication on the Bill of Lading at the time our agent picked this up, we had no way of knowing the time sensitivity of this shipment.
I would need to have more information on this complaint. Specifically I would need our tracking number or the Bill of Lading Number in order to review what the issues were. We keep extensive notes on all shipments, so when I receive that information I can respond.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Tom [redacted] and his secretary have been rude, and grossly negligent. Clear Lane Freight never called me back or emailed about the status of our lost order or its whereabouts. The extremely poor customer service alone should merit full refund of the shipping fee, let alone actually losing our order with NO explanation. They used a holiday as an excuse to lose our order, miss our high profile event and never return our numerous calls during its loss. His so-called notes conveniently never shows our claim, emails or calls. They've failed customers and should own up to that. Unless they intend to resolve their error, a beware to future customers of this severe act of gross disrespect and extremely careless actions should be in order.Regards,[redacted]
This shipment was picked up on the date is was called in ( 6/19/17), there was confusion on the part of [redacted] as to needing a pickup number which they neglected to provide. We got that worked out and the shipment moved to destination ( [redacted], San Diego ) and delivered on 6/29. The attached document is the Proof of Delivery which clearly indicates the shipment of 3 skids of delivered complete. The document provided by [redacted] to Revdex.com is not a Proof of Delivery, but a transfer document we use internally.
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will send all shipping documents next week when I get back home. In the meantime, I will like to have the case remain opened. I am currently on the road and will not able to get the documents at this moment.
Regards,
[redacted]