Net Servicing, LLC.

The IP address provided is a valid IP address It is the address that was logged in our system when the request for service was made Net Servicing uses a payment processing company to process all transactions There is nothing improper or against banking standards about it I'm sorry you don't feel this has been resolved Everything has been canceled and a full refund has been issued If you have any other concerns please contact our customer service department at ###-###-#### Kind regards, [redacted]

The Following letter is in regards to a complaint received from *** *** ***Our records indicate this order was placed online through *** confirmed with email and IP verification. The email and IP address registered were *** and
*** A confirmation email was sent to the customer one week prior to the charge going through. This email contained information reminding the customer of the upcoming charge Order policy states that cancelation is available by clicking the cancel link within the confirmation email that was sent, or by contacting customer service.*** *** contacted our customer service department October **, She advised our representative that she wasn't interested in the program and requested that it be canceled and refunded*** *** was told the order had been placed online confirmed with her email and IP address*** *** was advised a review would be done concerning the account, confirmation # *** was providedAfter speaking to *** *** on October ***, the service was immediately canceled and all service charges were refunded in fullIf there are any further questions regarding this cancelation and credit, she may contact the customer service department at ###-###-####. Regards,
*** ***
*** ***

The Following letter is in regards to a complaint received from *** *** ***Our records indicate this order was placed online through *** confirmed with email and IP verification. The email and IP address registered were *** and
***. A confirmation email was sent to the customer one week prior to the charge going through. This email contained information reminding the customer of the upcoming charge Order policy states that cancelation is available
by clicking the cancel link within the confirmation email that was sent, or by contacting customer serviceNo request for cancelation was ever received
Our customer service department contacted *** *** upon receiving this complaint. She advised our representative that she wasn't interested in the service and would like to cancel with immediate refund
As requested by this customer, the VoIP service has been terminated and the service charge of $has been refundedNet Servicing is not responsible for any additional fees charged to *** *** by her bankIf there are any further questions regarding this cancelation and credit, she may contact the customer service department at ###-###-####
Regards,
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I never ordered any goods or services from this company.   I did not give them my bank account information or authorize them to charge my bank account for any amount.   The IP address and email address they cite in their response are not mine.    I did call their customer service line and informed them I did not make this purchase.   The respondent on their phone line said I would receive reimbursement for this unauthorized charge to my account in 7 to 10 days.   I still have not received reimbursement for this unauthorized charge to my account, and as of today it is now 12 business days since I contacted them. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The IP address provided is a valid IP address.  It is the address that was logged in our system when the request for service was made.
Net Servicing uses a payment processing company to process all transactions.  There is nothing improper or against normal banking standards about it.
I'm sorry you don't feel this has been resolved.  Everything has been canceled and a full refund has been issued.  If you have any other concerns please contact our customer service department at ###-###-####.
Kind regards,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I did receive a check and now I am waiting to see if it clears.   I never gave this company my bank account information and I want an explanation regarding how they obtained it.   I want this company to accept responsibility for submitting an unauthorized debit to my account.  Once they provide this explanation and acknowledge they accessed my account without my permission, I will then consider this matter resolved.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
 
 The IP address contained in this company's response is not a vvalid IP address. My bank informed me that the payment instrument that this company used to cash against my account was improper and against normal banking standards. This was a red flag to the bank of a fake check. I never ordered checks for this account. Your company is committing fraud.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The Following letter is in regards to a complaint received from [redacted]. Our records indicate this order was placed online through [redacted] confirmed with email and IP verification.  The email and IP address registered were [redacted] and...

[redacted].  A confirmation email was sent to the customer one week prior to the charges going through.  This email contained information reminding the customer of the upcoming charge.  Order policy states that cancelation is available by clicking the cancel link within the confirmation email that was sent, or by contacting customer service.
[redacted] contacted our customer service department September **, 2014. She advised our representative that she wasn’t interested in the program and had several service charges she would like refunded. [redacted] was told this order had been placed online confirmed with her email and IP address. [redacted] proceeded to tell the representative that she had been a victim of identity theft and was having problems with her account. I believe this complaint is filed in bad taste.  [redacted] is claiming this company committed fraud on her account, but she has admitted to having problems with identity theft. It sounds like someone has access to her info and placed this order under her name.
After speaking to [redacted] [redacted] on September [redacted], the service was immediately canceled and all service charges were refunded in full. Net Servicing is not responsible for any additional fees charged to [redacted] by her bank. If there are any further questions regarding this cancelation and credit, she may contact the customer service department at ###-###-####.
Regards,
 
[redacted]

The Following letter is in regards to a complaint received from [redacted]. Our records indicate the order for VoIP service was placed online through netservicingllc.com confirmed with email and IP verification.  The email and IP address registered were...

[redacted] and [redacted].  A confirmation email was sent to the customer one week prior to the charge going through.  This email contained information reminding the customer of the upcoming charge.  Order policy states that cancelationis available by clicking the cancel link within the confirmation email that was sent, or by contacting customer service. No request for cancelation was ever received.[redacted] contacted our customer service center on 10/**/14.  At this time she let our office know that she had no recollection of placing this order and requested cancellation.  At her request the service was immediately terminated and process started for reimbursement. If there are any further questions regarding this cancelation and credit she may contact the customer service department at ###-###-####.Regards,[redacted]Net Servicing

The Following letter is in regards to a complaint received from [redacted]. Our records indicate this order was placed online through [redacted] confirmed with email and IP verification.  The email and IP address registered were [redacted] and...

[redacted]. A confirmation email was sent to the customer one week prior to the charge going through.  This email contained information reminding the customer of the upcoming charge.  Order policy states that cancelation is
available by clicking the cancel link within the confirmation email that was sent, or by contacting customer service. No request for cancelation was ever received.
Our customer service department has attempted to contact [redacted] numerous times. Several messages were left with no reply. Due to the nature of this complaint the VoIP service has been terminated and a credit of $27.99 has been issued to [redacted].
If there are any further questions regarding this cancelation and credit, she may contact the customer service department at ###-###-####.
Regards,
[redacted]

It is possible that the order was placed by someone other than [redacted], but the fact remains that this company did receive an online order containing her information.  We have done everything in our power to resolve this issue.  We have worked with the customer since day one.  At this point there is nothing more we can do.  Everything has been canceled and the customer has received a refund.

Review: On 9/**/2014 this business put an unauthorized electronic check through my bank account/checking account. The check was made out to the business phone number and in the signature line they put an email address that I used about 10-15 years ago. That email address has not been in use for the past 10-15 years. The check was for 27.99. I did call the number on the document and spoke with someone named [redacted], who yelled at me and told me he had a confirmed IP address and a confirmed email address. He would not tell me how they got my checking account routing and account number. I had not given this information out to this company or any other company recently. I asked what the billing was for and he said it was an internet phone service. I have not ordered an internet phone service and I have not inquired about one. This was a completely fraudulent debit to my account. I asked for a refund and for the man on the phone to cancel any future billings. He was non-committal but suggested I would get a refund eventually. I repeat, I did not order any service from this company and I did not give them my banking information. I did not authorize this debit to my account. I have reported this fraud to my bank and my local police department. I have been forced to set up a different checking account in order to protect myself from further fraudulent activity on my account by this company.Desired Settlement: I want a full refund and a guarantee that this company will not try to bill me for any further charges. I am also hoping that law enforcement will pursue charges against this company for check fraud and identity theft.

Business

Response:

The Following letter is in regards to a complaint received from [redacted]. Our records indicate the order for VoIP service was placed online through netservicingllc.com confirmed with email and IP verification. The email and IP address registered were [redacted] and [redacted]. A confirmation email was sent to the customer one week prior to the charge going through. This email contained information reminding the customer of the upcoming charge. Order policy states that cancelationis available by clicking the cancel link within the confirmation email that was sent, or by contacting customer service. No request for cancelation was ever received.[redacted] contacted our customer service center on 10/**/14. At this time she let our office know that she had no recollection of placing this order and requested cancellation. At her request the service was immediately terminated and process started for reimbursement. If there are any further questions regarding this cancelation and credit she may contact the customer service department at ###-###-####.Regards,[redacted]Net Servicing

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never ordered any goods or services from this company. I did not give them my bank account information or authorize them to charge my bank account for any amount. The IP address and email address they cite in their response are not mine. I did call their customer service line and informed them I did not make this purchase. The respondent on their phone line said I would receive reimbursement for this unauthorized charge to my account in 7 to 10 days. I still have not received reimbursement for this unauthorized charge to my account, and as of today it is now 12 business days since I contacted them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did receive a check and now I am waiting to see if it clears. I never gave this company my bank account information and I want an explanation regarding how they obtained it. I want this company to accept responsibility for submitting an unauthorized debit to my account. Once they provide this explanation and acknowledge they accessed my account without my permission, I will then consider this matter resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

It is possible that the order was placed by someone other than [redacted], but the fact remains that this company did receive an online order containing her information. We have done everything in our power to resolve this issue. We have worked with the customer since day one. At this point there is nothing more we can do. Everything has been canceled and the customer has received a refund.

Review: I recently noticed that this company has charged my account $27.99 for services I never ordered. I have recently learned that if you apply for any type of loan online that these companies get your info and start charging you without your knowledge. So I immediately tried to contact the company via their email, I have not received any responses and I have since sent 5 or more emails. I have tried contacting them everyday and have not heard back from anyone and now the voicemail box is full and won't take anymore messages. I almost think they are avoiding the issue. All I'm trying to do is reach someone to cancel the service and get a refund.Desired Settlement: All I want is written confirmation of cancellation and a refund of $27.99

Business

Response:

The Following letter is in regards to a complaint received from [redacted]. Our records indicate this order was placed online through [redacted] confirmed with email and IP verification. The email and IP address registered were [redacted] and [redacted]. A confirmation email was sent to the customer one week prior to the charge going through. This email contained information reminding the customer of the upcoming charge. Order policy states that cancelation is

available by clicking the cancel link within the confirmation email that was sent, or by contacting customer service. No request for cancelation was ever received.

Our customer service department has attempted to contact [redacted] numerous times. Several messages were left with no reply. Due to the nature of this complaint the VoIP service has been terminated and a credit of $27.99 has been issued to [redacted].

If there are any further questions regarding this cancelation and credit, she may contact the customer service department at ###-###-####.

Regards,

Review: I did not order any type of service from this company. I found more than one fraudulent ACH electronic transaction against my checking account that this company has initiated. This company has removed a total of 28.00 from my checking account which is a fraudulent transaction. I did not authorize this company to make any such transactions against any of my financial accounts, NOR did I provide them with my checking account or any other financial account information.Desired Settlement: Give me my money back! And I will be reporting you to every authority on this matter. You need to give me an apology and I want money given to me for damages that you incurred. Your fraudulent activity caused me extra fees imposed upon me from my bank.

Business

Response:

The Following letter is in regards to a complaint received from [redacted]. Our records indicate this order was placed online through [redacted] confirmed with email and IP verification. The email and IP address registered were [redacted] and [redacted]. A confirmation email was sent to the customer one week prior to the charge going through. This email contained information reminding the customer of the upcoming charge. Order policy states that cancelation is available

by clicking the cancel link within the confirmation email that was sent, or by contacting customer service. No request for cancelation was ever received.

Our customer service department contacted [redacted] upon receiving this complaint. She advised our representative that she wasn't interested in the service and would like to cancel with immediate refund.

As requested by this customer, the VoIP service has been terminated and the service charge of $27.99 has been refunded. Net Servicing is not responsible for any additional fees charged to [redacted] by her bank. If there are any further questions regarding this cancelation and credit, she may contact the customer service department at ###-###-####.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

The IP address contained in this company's response is not a vvalid IP address. My bank informed me that the payment instrument that this company used to cash against my account was improper and against normal banking standards. This was a red flag to the bank of a fake check. I never ordered checks for this account. Your company is committing fraud.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The IP address provided is a valid IP address. It is the address that was logged in our system when the request for service was made.

Net Servicing uses a payment processing company to process all transactions. There is nothing improper or against normal banking standards about it.

I'm sorry you don't feel this has been resolved. Everything has been canceled and a full refund has been issued. If you have any other concerns please contact our customer service department at ###-###-####.

Kind regards,

Review: I have not authorize this company to debit my bank account I do not need their services I do not want their services I have [redacted] for my cell phone and Internet and I don't have a home phone so I do not need long-distance service I do not know how they got my bank account information what I'm seeing is that they will deposit one cent and then they will take that sent back out as a test run and then a few days later they will actually debit the account in the amount of $27.99. I do not have extra money for a company to just take my money without authorization. I have a [redacted] this company and I have read several complaints were other people have not authorize this company to debit their accountsDesired Settlement: I want my money back as this is an unauthorized debit

Business

Response:

The Following letter is in regards to a complaint received from [redacted]. Our records indicate this order was placed online through [redacted] confirmed with email and IP verification. The email and IP address registered were [redacted] and [redacted]. A confirmation email was sent to the customer one week prior to the charge going through. This email contained information reminding the customer of the upcoming charge. Order policy states that cancelation is available by clicking the cancel link within the confirmation email that was sent, or by contacting customer service.[redacted] contacted our customer service department October **, 2014. She advised our representative that she wasn't interested in the program and requested that it be canceled and refunded. [redacted] was told the order had been placed online confirmed with her email and IP address. [redacted] was advised a review would be done concerning the account, confirmation # [redacted] was provided. After speaking to [redacted] on October [redacted], the service was immediately canceled and all service charges were refunded in full. If there are any further questions regarding this cancelation and credit, she may contact the customer service department at ###-###-####. Regards,

Review: This company says that I have signed up for their services back in June 2014. As far as I recall, I never signed up for their services. They have been taking $27.99 per month out of my checking account every month since June. I caught it this month. (Sept 2014). I have had an incident with identity theft back around May I think. I reported it with the [redacted] Texas police department and called my bank and my other pre-paid debit cards that I own. I called this company this morning and stated to a customer service representative,[redacted], that I did not consent to these charges and wanted to know what this company was and what the charges were for. [redacted] tells me that I signed up for a service that allows me to use the phone over the internet. I told [redacted] that I don't have a home phone. why would I need this service. I never signed up for anything and I never give anyone my checking account information over the phone. I do not even pay bills with it. I use my debit card and that is only with people I trust. He agreed to credit me back 1 payment of $27.99 and I told him I felt like they owed me all of my money back, since I didn't order the services. I asked to have some kind of proof either through email or a voice recording with me stating I agree to them taking that amount out of my account every month. Of course he couldn't. At that point [redacted] started to get loud with me and get frustrated because I wasn't giving up. I let him know that I was disabled and lived off $1000 a month and I have no extra to be ordering junk like this. I would be calling the consumer credit bureau and the Revdex.com. That's when he put me on hold and went to speak to his supervisor. He was gone about 3 mins. got back on the phone and said he stopped all future payments from coming out was willing to pay me one payment of $27.99 mark the other 3 payments as "potential fraud" and they would "look into it" I asked to speak the his supervisor and he told me no that he didn't have time to listen to me ask him the same questions I asked him and the answers would be the same and was really rude to me at this point. I told me that I wasn't going to ask the same questions... I was simply going to ask him to speak to HIS supervisor. EVERYONE has a boss. Thats when he got mad and put me on hold for about 20 mins. He finally came back and told me that hi s supervisor didn't have time to talk to me. and I ask if there was another supervisor there that I could talk to. His answer was no. I started to laugh. I said. "are you telling me that as big as your company is that you don't have another supervisor?" his answer was No! I asked for his name and he told me [redacted] and I asked for his supervisors name and he said [redacted]. and he rudely told me to have a nice day and hung up!Desired Settlement: I want my 4 payments of $27.99, which they were not authorized to take out of my account, deposited back into my checking account and all future payments stopped!

Business

Response:

The Following letter is in regards to a complaint received from [redacted]. Our records indicate this order was placed online through [redacted] confirmed with email and IP verification. The email and IP address registered were [redacted] and [redacted]. A confirmation email was sent to the customer one week prior to the charges going through. This email contained information reminding the customer of the upcoming charge. Order policy states that cancelation is available by clicking the cancel link within the confirmation email that was sent, or by contacting customer service.

[redacted] contacted our customer service department September **, 2014. She advised our representative that she wasn’t interested in the program and had several service charges she would like refunded. [redacted] was told this order had been placed online confirmed with her email and IP address. [redacted] proceeded to tell the representative that she had been a victim of identity theft and was having problems with her account. I believe this complaint is filed in bad taste. [redacted] is claiming this company committed fraud on her account, but she has admitted to having problems with identity theft. It sounds like someone has access to her info and placed this order under her name.

After speaking to [redacted] on September [redacted], the service was immediately canceled and all service charges were refunded in full. Net Servicing is not responsible for any additional fees charged to [redacted] by her bank. If there are any further questions regarding this cancelation and credit, she may contact the customer service department at ###-###-####.

Regards,