Net Travel Group, Incorporated

To Whom It May Concern: Please be advised that [redacted] was part of the [redacted] group [redacted] made multiple payments via credit card for herself and five others as part of that group When she cancelled on behalf of the six people, she was charged a total of $per person each which was the initial deposit to hold a spot The remaining $she paid over the deposits was refunded Regarding a name change, there was none [redacted] had assigned a name for the initial deposit and then in her second payment wanted to change the name of one of the guests and assign that money toward the new guest We can not do that and no change was made to protect the original guest SALEREP RECAP: Hi ***, Starting the cancellation and refund request Please note the following: Total Funds Paid Per Person [redacted] $ [redacted] $ [redacted] $ [redacted] *** $ [redacted] $ [redacted] $ See attached credit card processing forms Each guest will be charged a $per person cancellation fee per other cancellation policies Refund amount which will be applied back to your credit card $Please note that [redacted] was fully aware of the cancellation policy and already paid back whatever monies were due to her As a result, we do feel there is any additional compensation dueSincerely, Tom L***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because the flyer you attached is not the flyer that we received promoting this tripAdditionally, you attempted to provide a response to me regarding the bus and accommodations, but did not address all of the issues I statedNor, did you provide a reasonable explanation as to the poor service and offerings my guests and I receivedAttached is the flyer my guests and other guests on this trip were providedAdditionally, your response refers to me as Ms [redacted] , but in fact my name is [redacted] Additionally, here is an email from one of your employee's who is corresponding with another one of my guests and her vague explanations as to the poor quality of service and offerings we receivedMy guests, [redacted] , [redacted] ***, [redacted] , [redacted] and [redacted] , and myself are demanding a refund in compensation for this terrible weekendIf the company is unwilling to take our requests seriously, we will seek further action and will not hesitate to seek to expose this company utilizing social media, local and international news networks Regards, [redacted]

To Whom It May Concern, I am receipt of thew complaint letter ID # [redacted] pertaining to ** [redacted] who was a member of the [redacted] group traveling on the Feb - weekend I did reach out to her in an attempt to explain what had happened As I discussed with her, I would look into the reasons for the hotel change After speaking with the group leader and our salesrep it became apparent that we did not receive final payments from her until Feb 11th instead of the days prior requirement [redacted] then had a choice of a last minute space available hotel We did our best to coordinate a convenient bus mix and pickup following her agreement to the changed location It sounds as though this was never communicated to ** [redacted] and I am sorry if that was the case I am unable to confirm that one way or the other At no time did anyone ever mislead her or anyone in her group about the original property,the [redacted] Hotel in [redacted] , canceling our contract Attached please find copies of communication back and forth with [redacted] from our office This clearly indicates a timeline of data and communications between us Calls were made to reconfirm information, too I included a copy of our tour conditions for your review as well Please do hesitate to contact me with any questions you may have pertaining to this data Also, I did try to resolve this matter fairly Although there was a hotel change, everything included in the cost of the trip was made available and used my [redacted] Even so, I am willing to offer her a $per person cash refund In addition, I am willing to extend a $ per person credit to be used on any future weekend tour with Eastern Light Getaways And I am also willing to give her an extra $cash toward the gas used to drive up to the pickup location I believe this to be fair and reasonable resolution given the circumstances Please advise Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The [redacted] and [redacted] concert were among the activities included in the $package price according to the flyer(Which was later changed to the [redacted] and [redacted] concert) There were sign up sheets for the activities we were interested in which clearly stated bowling was one of the many activities.There were several mix ups with the actual time the buses were leaving for the scheduled eventsWe boarded a bus to go bowling at AMF bowling, and were told once we reached the venue that there were no lanes availableThey were not aware that the company was coming and all lanes were booked for birthday partiesIn essence we were turned away for an activity that was suppose to be included in our packageIn addition to this, we were told that the package was all inclusive which included mealsUpon our return from the [redacted] and [redacted] concert, there was no food available in which we were told by the hotel staff that our event planner did not include the appetizersWe spent three hours trying to locate a place to eat, and missed the pajama party that was planned due to extreme hungerAs stated before, this was all a scamWe were never informed that we would be switching hotelsEn route at 9pm when we were already in Maryland, we were told that we would lodging at the [redacted] instead of the [redacted] HotelThe hotel staff informed us that the company, [redacted] booked with them months before and they knew that we would be attending as guests in the hotelWhen Ms [redacted] was confronted about these allegations she stated that she did not have to tell us anythingOnce we paid there would be no refunds and they could do as they pleasedI am requesting a full refundAttached is a copy of the flyer to show the activities that we were promised Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Everything was not made availableAll of the events were 1-2hrs awayThere was not a described "smorgasbord" of foodWe were mislead because everyone representing your company told us that the contract with the *** in PA was canceledYou have not attached any reference copies of any communicationsThere were three buses of people that was moved to the *** *** in ***, MDDid all the charter buses pay late? I want a full refund not just $That is not fair compensation for a failed tripCredits will not suffice either because we will not be vacationing with your companyMy next step of action is to inform my lawyer of this ongoing debatedThey will be in touch with you and *** ***.
Thank you.
Sent from my iPhone-
*** ***
On Feb 28, 2014, at 11:AM, [email protected] wrote:
To Whom It May Concern,
I am receipt of thew complaint letter ID # *** pertaining to *** who was a member of the *** *** group traveling on the Feb - weekend I looked into the reasons for the hotel change After speaking with the group leader (*** ***) and our salesrep it became apparent that we did not receive final payments from her until Feb 11th instead of the days prior requirement. ** *** then had a choice of a last minute space available hotel We did our best to coordinate a convenient bus mix and pickup following her agreement to the changed location It sounds as though this was never communicated to *** and I am sorry if that was the case I am unable to confirm that one way or the other At no time did anyone ever mislead her or anyone in her group about the original property,the *** Hotel in *** ***, was canceling our contract.
Attached please find copies of communication back and forth with ** *** from our office. This clearly indicates a timeline of data and communications between us. Calls were made to reconfirm information, too. I included a copy of our tour conditions for your review as well. Please do hesitate to contact me with any questions you may have pertaining to this data.
Also, I did try to resolve this matter fairly Although there was an accepted hotel change by the group leader, everything included in the cost of the trip was made available and used my ** *** Even so, I am willing to offer her a $per person cash refund. In addition, I am willing to extend a $per person credit to be used on any future weekend tour with Eastern Light Getaways I believe this to be fair and reasonable resolution

*** ***, I am receipt of the complaint letter filed on behalf of *** *** *** I am aware of these concerns through the trip promoter, *** *** Please be advised that this entire group has been offered a $per person credit for a future weekend getaway package
This would include *** *** and anyone she traveled with on the event Sincerely, Tom L***

To Whom It May Concern,
I am receipt of thew complaint letter ID # *** pertaining to *** who was a member of the *** *** group traveling on the Feb - weekend I looked into the reasons
for the hotel change After speaking with the group leader (***) and our salesrep it became apparent that we did not receive final payments from her until Feb 11th instead of the days prior requirement. ** *** then had a choice of a last minute space available hotel We did our best to coordinate a convenient bus mix and pickup following her agreement to the changed location It sounds as though this was never communicated to *** and I am sorry if that was the case I am unable to confirm that one way or the other At no time did anyone ever mislead her or anyone in her group about the original property,the *** Hotel in *** ***, was canceling our contract.
Attached please find copies of communication back and forth with ** *** from our office. This clearly indicates a timeline of data and communications between us. Calls were made to reconfirm information, too. I included a copy of our tour conditions for your review as well. Please do hesitate to contact me with any questions you may have pertaining to this data.
Also, I did try to resolve this matter fairly Although there was an accepted hotel change by the group leader, everything included in the cost of the trip was made available and used my ** *** Even so, I am willing to offer her a $per person cash refund. In addition, I am willing to extend a $per person credit to be used on any future weekend tour with *** *** *** I believe this to be fair and reasonable resolution given the circumstances.
Please advise
Sincerely,
*** ***

Dear *** ***, Please be advised that my business partner Pat P*** has responded to this entire group regarding all their concerns There was a major heating issue as a result of the extremely colder temperatures over the Feb 12-weekend The resort had a boiler go
down and were working on the entire time There was no report of electrical or sewage problemsAlso, resort is a conference center type property and prepares food for large groups all the time It is not shut down Regarding the stated issues, we are very sorry for any inconveniences that the group may have endured Pat had offered a $per person credit for a future overnight getaway After further consideration, we are willing to ** & *** *** (group leaders), and their entire group totaling people, a $per person credit that can be used on any overnight getaway tour with *** *** *** I am hopeful they find this offer acceptable.Sincerely, Tom L***

I wish I could post stars!
When a gentle spirit tells you NOT to do something, you should listen to it My gentle spirit said not to go on this ski tripHowever, already paid up, so it was too lateAnd looking at other reviews didn't help 48hours before the scheduled departure, our team was notified that they pushed our trip back 2hoursThat meant we would be late to the opening event by the time we arrived to the hotelI contacted ELG's customer service, and Tom L*** responded and pretty much said, "You're s***." Not to mention he was very rude in his repeated emailsNo concessions made for the delayWe arriveAnd receive key cardsNo real rhyme or reason for the room selectionsSome have upgraded rooms with microwaves and refrigeratorsSome did notAlthough guests were told not to smoke, marijuana was the cologne of choice ALL weekendELG needs to screen guests moreAll money is not good money...The Opening night event looked and felt like a high school ring dance in the cafeteriaPlastic tables and chairs and cheesy decorationsCold food-wings and spaghettiNot at all like an Old Hollywood themeHotel staff treated us like crap even though this weekend trip was not cheapFood was blandThey wouldnt even provide salt n pepper shakers when it was requestedELG coordinators, especially, "Belinda with the long weave" were rude arguing with guestsThey were not accommodating when scheduled excursions were almost canceled because of transportation issuesThe concert was a disasterOur assigned ELG coordinator (Belinda with the dred locs, check in coordinator) was absent since very early on Sat).-there was no rhyme or reason to how buses were departing for to or returning from the venueWe were forced to stand outside in the coldJust really treated like second class citizens..We were told that we would be able to go shopping and that we would have time to get back and get ready for a 2pm check out on SundayOur ELG guide for Sunday was clear about leaving on time and of course people were late and the ELG said she would not leave themShe lied and said she would contact the hotel for an extended checkout..She has no pull or cloutSo because of some late people, we are pushed to check out and eat in a short period of timeThe hotel server threw my food on my plate when I asked for a particular cut of chickenJust feel like my money was good there but after they got it, I was treated like trash..Never againELG wants the black dollar and couldn't care less about customer service after they get your trip paid in fullAVOID ELG events at all costDon't fall for the banana in the tailpipe

To Whom It May Concern, Be advised that I am in receipt of the complaint letter ID# *** on behalf of Ms*** Regarding the Friday night bus departure, times are scheduled for loading purposes with some expected time to load the bus, etcto take place
Also, like all travel it is wise to arrive early but not required Also, the space available hotel option was made known to the group leader and not something that was kept secret and switched last minute on Friday night without anyone knowing Regarding the hotel, I am uncertain why there was any confusion about the hotel and destination It was the tour originally booked and clearly stated on all flyers sent (see attached) on this groups behalf The property mentioned here has an average star rating out of stars across all internet reviews However, I will surely be following up with all of Ms***'s concerns in our post season meeting next monthAlso, the bus company, *** ***, is a very reputable company with over charter buses We use them often and have received safe and courteous service from them I will be notifying them of this customer concern Ms***, our goal is bring people back happy and it appears we fell short Please accept my apologies on behalf of you and your other guests. It is very difficult to meet everyone's expectations when it comes to food, travel times, distances, etc We did our best, and this package did deliver what was advertised Sincerely, Tom L***

To Whom It May Concern,
I am receipt of thew complaint letter ID # *** pertaining to *** who was a member of the *** *** group traveling on the Feb - weekend I looked into the
reasons for the hotel change After speaking with the group leader (*** ***) and our salesrep it became apparent that we did not receive final payments from her until Feb 11th instead of the days prior requirement. ** *** then had a choice of a last minute space available hotel We did our best to coordinate a convenient bus mix and pickup following her agreement to the changed location It sounds as though this was never communicated to *** and I am sorry if that was the case I am unable to confirm that one way or the other At no time did anyone ever mislead her or anyone in her group about the original property,the *** Hotel in *** ***, was canceling our contract.
Attached please find copies of communication back and forth with ** *** from our office. This clearly indicates a timeline of data and communications between us. Calls were made to reconfirm information, too. I included a copy of our tour conditions for your review as well. Please do hesitate to contact me with any questions you may have pertaining to this data.
Also, I did try to resolve this matter fairly Although there was an accepted hotel change by the group leader, everything included in the cost of the trip was made available and used my ** *** Even so, I am willing to offer her a $per person cash refund. In addition, I am willing to extend a $per person credit to be used on any future weekend tour with Eastern Light Getaways I believe this to be fair and reasonable resolution given the circumstances.
Please advise
Sincerely,
*** ***

To Whom It May Concern: Please be advised that [redacted] was part of the [redacted] group.  [redacted] made multiple payments via credit card for herself and five others as part of that group.  When she cancelled on behalf of the six people, she was charged a total...

of $30 per person each which was the initial deposit to hold a spot.  The remaining $120 she paid over the deposits was refunded.  Regarding a name change, there was none.  [redacted] had assigned a name for the initial deposit and then in her  second payment wanted to  change the name of one of the guests and assign that money toward the new guest.   We can not do that and no change was made to protect the original guest.  SALEREP RECAP: Hi [redacted], 
Starting the cancellation and  refund request.
Please note the following:   Total Funds Paid Per Person
[redacted] $60
[redacted] $60
[redacted]   $60
[redacted]  $60
[redacted] $30
[redacted] $30
See attached credit card processing forms
Each guest will be charged a $30 per person cancellation fee per other
cancellation policies.
Refund amount which will be applied back to your credit card  $120.00
Please note that [redacted] was fully aware of the cancellation policy and already paid back whatever monies were due to her.  As a result, we do feel there is any additional compensation due. Sincerely, Tom L[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because the flyer you attached is not the flyer that we received promoting this trip. Additionally, you attempted to provide a response to me regarding the bus and accommodations, but did not address all of the issues I stated. Nor, did you provide a reasonable explanation as to the poor service and offerings my guests and I received. Attached is the flyer my guests and other guests on this trip were provided. Additionally, your response refers to me as Ms. [redacted], but in fact my name is [redacted]. Additionally, here is an email from one of your employee's who is corresponding with another one of my guests and her vague explanations as to the poor quality of service and offerings we received. My guests, [redacted] and [redacted], and myself are demanding a refund in compensation for this terrible weekend. If the company is unwilling to take our requests seriously, we will seek further action and will not hesitate to seek to expose this company utilizing social media, local and international news networks.
Regards,
[redacted]

To Whom It May Concern,
I am receipt of thew complaint letter ID # [redacted] pertaining to **. [redacted] who was a member of the [redacted] group traveling on the Feb 21 - 23 weekend.  I did reach out to her in an attempt to explain what had happened.  As I discussed with...

her, I would look into the reasons for the hotel change.  After speaking with the group leader and our salesrep it became apparent that we did not receive final payments from her until Feb 11th instead of the 30 days prior requirement.  [redacted] then had a choice of a last minute space available hotel.  We did our best to coordinate a convenient bus mix and pickup following her
agreement to the changed location.  It sounds as though this was never communicated to **. [redacted] and I am sorry if that was the case.  I am unable to confirm that one way or the other.  At
no time did anyone ever mislead her or anyone in her group about the original property,the [redacted]
Hotel in [redacted], canceling our contract. 
Attached please find copies of
communication back and forth with [redacted] from our office.  This clearly indicates a
timeline of data and communications between us.  Calls were made to reconfirm
information, too.  I included a copy of our tour conditions for your review as
well.  Please do hesitate to contact me with any questions you may have
pertaining to this data.
Also, I did try to resolve this
matter fairly.  Although there was a hotel
change, everything included in the cost of the trip was made available and used
my [redacted].   Even so, I am willing to offer her a $50 per person cash refund.  In addition, I am willing to extend a $50
per person credit to be used on any future weekend tour with Eastern Light
Getaways.  And I am also willing to give her an extra $50 cash toward the gas
used to drive up to the pickup location.  I believe this to be fair and
reasonable resolution given the circumstances.  
 Please advise.     
Sincerely, 
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The information that **. [redacted] provided in his response was incorrect. Prior to responding, **. [redacted] called me and offered a $100 credit towards another trip with his company and nothing else. After declining his offer, **. [redacted] said that he saw the complaint on Revdex.com and he denies ever saying that the [redacted] Hotel cancelled their contract. He also said that no one else from his company gave us that same information. As I told him on the phone, I am not the only one that heard or other representatives from his company tell us that the [redacted] cancelled their contract. **. [redacted] has provided Revdex.com with documents which includes dates for when their company received payments; however, we have receipts proving we paid on time. We've been unsuccessful at contacting **. [redacted]'s to confirm that she indeed did not turn in turn money on time. 
 
Also during our conversation, **. [redacted] said that we should've been given the opportunity to cancel the trip and lose our deposit when we were told of the change of hotel location. As I stated in my original complaint, we were not told of the hotel change until we arrived at the location. Who was responsible to relay that information to us? **. [redacted] made it clear that we used things that were provided for us, but did we have another choice? It appears that we are being punished because we were not given the opportunity to opt out of the trip and that is not fair. We attempted to make the most of it but we were not able to for various reasons.
 
I would also like to note that the flyer for the trip we booked that was once on their website is now gone; however fliers for trips prior to the one we booked are still posted. They also don't have anything on their website about lodging arrangements at the [redacted] however they do provide information for the [redacted] Hotel.
 
Are we suppose to just back down and accept the fact that we were mislead into paying our money for a bogus trip? Someone has to take responsibility for the lack of communication and the dishonesty. This is clearly not this company's first time overbooking a hotel and failing to cover it up however, I hope we can make sure it doesn't happen again. 
 
I will restate this, I am not willing to accept $100 credit towards another trip nor am I willing to accept the $50 cash, $50 credit or $50 gas credit that he conveniently added in his response. To clarify, that is not a reasonable resolution. 
 
In conclusion, I will not be accepting anymore phone calls from **. [redacted]. **. [redacted] has said things via telephone conversations with myself and others that he did not send via email/this response. I will accept correspondence from him via Revdex.com or through my lawyer. 
Regards,
[redacted]

To Whom It May Concern: Please be aware that I am in receipt of the complaint on behalf of Ms. [redacted].  She and her three trip-mates did attend a concert getaway over the Feb 27-01 weekend.   They were a part of the [redacted] group who originally...

was booked into the [redacted], Cockeysville MD.   When the group was unable to meet the final 30 days prior payment terms and conditions the group leader was presented an option to go on space available with the [redacted] option.  Additionally, the entire group was offered free concert ticket upgrades plus a $20 per person trip price reduction if switched.  They accepted and the trip was re-confirmed for the [redacted].  I am not sure why Ms [redacted] wasn't aware until moments before arrival.  Following the trip, a call was placed to the group leader who reported back the trip was a success for her and the majority of her group members.   Due to this report, I see no reason to refund any money.  Sincerely, Tom L[redacted]

Dear [redacted], Please be...

advised that we have been trying to resolve this matter with the customer for weeks now.  Unfortunately, [redacted] cancelled the trip within the 45 days full penalty phase of the trip.  Even though she was in full penalty status, numerous attempts to find a reasonable and acceptable resolution have been made to her.  Even today a letter was sent verifying our last and final offer to resolve the matter.  Please see attached.  And with all our trips, trip cancellation insurance is not only available, it is promoted on each flyer.  I am not sure what she means about the trip not being booked yet either.  Please let me know if you need additional information.  Sincerely, Tom L[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The [redacted] and [redacted] concert were among the activities included in the $400 package price according to the flyer. (Which was later changed to the [redacted] and [redacted] concert) There were sign up sheets for the activities we were interested in which clearly stated bowling was one of the many activities.There were several mix ups with the actual time the buses were leaving for the scheduled events. We boarded a bus to go bowling at AMF bowling, and were told once we reached the venue that there were no lanes available. They were not aware that the company was coming and all lanes were booked for birthday parties. In essence we were turned away for an activity that was suppose to be included in our package. In addition to this, we were told that the package was all inclusive which included meals. Upon our return from the [redacted] and [redacted] concert, there was no food available in which we were told by the hotel staff that our event planner did not include the appetizers. We spent three hours trying to locate a place to eat, and missed the pajama party that was planned due to extreme hunger.
As stated before, this was all a scam. We were never informed that we would be switching hotels. En route at 9pm when we were already in Maryland, we were told that we would lodging at the [redacted] instead of the [redacted] Hotel. The hotel staff informed us that the company, [redacted] booked with them months before and they knew that we would be attending as guests in the hotel. When Ms. [redacted] was confronted about these allegations she stated that she did not have to tell us anything. Once we paid there would be no refunds and they could do as they pleased. I am requesting a full refund.
Attached is a copy of the flyer to show the activities that we were promised.
Regards,  
[redacted]

Review: On Feburary 15 thur 17th, I attended a three day ski trip to [redacted] host by [redacted]. The contract featured HOTEL STAY AT THE [redacted]2 FLAT SCREEN tVsMicrowave amd mini refrigertaor.IndoOr Pool JacuzziGarden Atruim Fitness Center.When I arrived in [redacted] , I was notified that there had been a change in the Hotel. I was moved to another hotel w/ none of the above mentioned Features. On Febuary 18th, I contacted [redacted] to file a complaint and ask for a adjustment for my trip. They stated that someone would get back in touch with me. A week later I have not recieved a call from anyone associated with [redacted]Desired Settlement: Partial refund for Hotel stay.

Business

Response:

Dear [redacted],

It was nice speaking with you today. Please accept my apology for the

unacceptable outcome of the trip this past weekend. We do our very best to

assure a quality product and it is feedback like this that makes us aware

when suppliers and our staff are falling short of customer expectations. As discussed, there were payment and lack of information concerns causing your group to end up on space available basis. As a result, the hotel option became the [redacted].

Thank you very much for taking the time to alert us of these concerns.

We really do try to offer a value added all-inclusive weekend getaway with great

entertainment at reasonable prices. Sometimes we fail. I am hopeful you will

continue to see the value and travel on our tours in the future. I would like

to offer you and your roommate a $50 per person credit to be used on a future tour

should either of you decide to try us again.

Sincerely,

Review: Say this: This company advertised that they would provide lodging in the [redacted] Hotel in [redacted], PA for a Winter Weekend Getaway. However, we did not find out that we weren't staying at the [redacted] until we arrived at the [redacted] in [redacted], MD. When we met and confronted a partner of the company, he said that the [redacted] backed out of their contract. We contacted the [redacted] and they said that in fact, they did not opt out of the contract and that they actually had people from the company stay there. In the company policy it states that " [redacted] does not accept any liability for the actions or omissions of these Independent suppliers over whom [redacted] has no direct control. In the absence of negligence on [redacted]s part, therefore EACH PARTICIPANT HEREBY RELEASES [redacted] for losses or damages arising from physical or emotional injury, property damages, or other economic damage caused by such factors beyond [redacted]'s control." This company's action of overbooking the [redacted] Hotel caused us to be placed at another hotel that we did not agree to pay for causing us emotional injury and economic damage.

As the trip was relocated to another state, [redacted] MD, we should have been notified. When we got there NO ONE knew where we were and a representative from [redacted] explained the [redacted] in PA Canceled our contract. Other reps stated the same thing. However, we called the [redacted] and they denied they ever did so. As advertised there was to be smorgasbords of extensive menu selections. We were served two meats two sides and a garden salad for dinner. This is not extensive. My voice has been hoarse since Friday, February 21- present. I believe allergies caused this in the hotel that we weren't suppose to be lodging at.Desired Settlement: I would like my party and I to receive a full refund back. We are not interested in any credits since we WILL NOT be traveling with this company again.

Business

Response:

To Whom It May Concern,

I am receipt of thew complaint letter ID # [redacted] pertaining to **. [redacted] who was a member of the [redacted] group traveling on the Feb 21 - 23 weekend. I looked into the reasons for the hotel change. After speaking with the group leader ([redacted]) and our salesrep it became apparent that we did not receive final payments from her until Feb 11th instead of the 30 days prior requirement. [redacted] then had a choice of a last minute space available hotel. We did our best to coordinate a convenient bus mix and pickup following her agreement to the changed location. It sounds as though this was never communicated to **. [redacted] and I am sorry if that was the case. I am unable to confirm that one way or the other. At no time did anyone ever mislead her or anyone in her group about the original property,the [redacted] Hotel in [redacted], was canceling our contract.

Attached please find copies of communication back and forth with [redacted] from our office. This clearly indicates a timeline of data and communications between us. Calls were made to reconfirm information, too. I included a copy of our tour conditions for your review as well. Please do hesitate to contact me with any questions you may have pertaining to this data.

Also, I did try to resolve this matter fairly. Although there was an accepted hotel change by the group leader, everything included in the cost of the trip was made available and used my [redacted]. Even so, I am willing to offer her a $50 per person cash refund. In addition, I am willing to extend a $50 per person credit to be used on any future weekend tour with Eastern Light Getaways. I believe this to be fair and reasonable resolution given the circumstances.

Please advise.

Sincerely,