Netaya

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolvedAs As I stated in my original complaint the business had no problem taking the money on my card and kept it all those days with only one email about their holding of the order but I am saying you should not take any money until the order has been approved!!!!!!!!! They also had no problem sending numerous emails with other offers of sales so why could they not send more than one email and in that email or their answer to the complaint they have given no legitimate reason for holding the order when they already been paid for it and this is a poor business practice and I wonder how many others they have done this to where they get to draw interest on money in their account and then do not send the orderThe handling of my order ruined my christmas as I never ever got the product as they never even sent an email to tell me they were going to issue a refund or even acknowledged my phone call on friday the [redacted] as they admit receivingOne would thing a good business would at least contact the person about the mix up and the customer not receiving the product for Christmas but instead they acted as if it was no big deal to them and just issued refund with no explanation for the hold etc [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...Dear Revdex.com, Customer contacted us on stating they no longer needed the merchandise and that they would return for a refund, as per the [redacted] website package was refused on As of today item has not been received at out facilityWe advised the customer that a refund would be issued once that item was receivedThe [redacted] tracking number is: [redacted] Thank you

Hello, We are a bit confused with this caseThe original tracking information states the package was refused, but the customer received the invoice which is inside the packageCan the customer provide the return tracking number to locate the package? As stated before the packages' tracking number states the package was refused but it has not arrived to our location Is there any other information the customer can provide to locate the package? Thank youNetaya Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is the packing slip
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
We are a bit confused with this caseThe original tracking information states the package was refused, but the customer received the invoice which is inside the packageCan the customer provide the return tracking number to locate the package? As stated before the packages' tracking number states the package was refused but it has not arrived to our location
Is there any other information the customer can provide to locate the package?
Thank you
Netaya Customer Service

Hi, Attached you will find the correspondence with us and customerThe order was placed on 12/** around closing time which delays the order processing time until the following business dayAn email was sent to the customer on 12/** that his order was flagged for verification, we advised the
customer that he has business days to contact us before his order would be cancelled.On Friday December **, 2016, our office closed early and reopened on Tuesday December **, due to the Christmas holiday observanceOn Tuesday 12/** the order was cancelled and refunded as we did not hear from the customer. Thank you Customer Service Department

Tell us why here...Dear Revdex.com,Customer contacted us on 12/**/stating they no longer needed the merchandise and that they would return for a refund, as per the *** website package was refused on 12/**/As of today item has not been received at out facilityWe advised the customer that a refund
would be issued once that item was received.The *** tracking number is: ***Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  This is the packing slip.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolvedAs
 
As I stated in my original complaint the business had no problem taking the money on my card and kept it all those days with only one email  about their holding of the order but I am saying you should not take any money until the order has been approved!!!!!!!!! They also had no problem sending numerous emails with other offers of sales so why could they not send more than one email and in that email or their answer to the complaint they have given no legitimate reason for holding the order when they already been paid for it and this is a poor business practice  and I wonder how many others they have done this to where they  get to draw interest on money in their account and then do not send the order. The handling of my order ruined my christmas as I never ever got the product as they never even sent an email to tell me they were going to issue a refund or even acknowledged my phone call on friday the [redacted] as they admit receiving. One would thing a good business would at least contact the person about the mix up and the customer not receiving the product for Christmas but instead they acted as if it was no big deal to them and just issued refund with no explanation for the hold etc.                                                                                                                                                            [redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I purchased a necklace for my Goddaughter who lives in Florida and I'm in NY so I had it shipped directly to her from there website. I let my goddaughters mother know it was on its way and to let me know when it arrived. After a bit I hadn't heard anything so I asked if it had shown up yet and they told me no. I do a lot of online shopping and know that every once in a while items take a while to get to there destination so I usually wait a bit before I contact a business to complain that something hasn't shown up. But when my item still hadn't shown up I finally contacted them and they told me that there was nothing they would do for me because I waited to long to contact them. I also explained that in the midst of everything I had two deaths happen very close together so it ended up taking a little long to contact them then I was expecting but either way as a customer I did my part and payed for my item and for the first time a business was unwilling to rectify a situation. So now I spent money that won't be returned for an item that hasn't been received all because I tried to be an understanding customer and give them time to do what I payed them to do.

Tell us why here...Click here to view the original complaint details. Hello,  Customer was refunded the full purchase price of $29.00 on 3/*/16, customer was notified via email in regards to her refund.  Thank you   Customer Service Department

Hello, We are a bit confused with this case. The original tracking information states the package was refused, but the customer received the invoice which is inside the package. Can the customer provide the return tracking number to locate the package? As stated before the packages' tracking number states the package was refused but it has not arrived to our location.  Is there any other information the customer can provide to locate the package? Thank youNetaya Customer Service

Tell us why here...Dear Revdex.com,
Customer contacted us on 12/**/15...

stating they no longer needed the merchandise and that they would return for a refund, as per the [redacted] website package was refused on 12/**/15. As of today item has not been received at out facility. We advised the customer that a refund would be issued once that item was received.
The [redacted] tracking number is: [redacted]
Thank you

Tell us why here...Click here to view the original complaint details.
 
Hello,
 
 
Customer was refunded the full purchase price of $29.00 on 3/*/16, customer was notified via email in regards to her refund.
 
 
Thank...

you  
 
Customer Service Department

Review: Purchased a ring for $89.99 and it was defective so I called the company. The man I spoke to said to return it in the same package with the return authorization number that he supplied and give it to the postman which I did. After waiting three weeks, I began calling every day for an entire week only to hear they have not received the ring and when they do, they will then issue a credit which never happened. I called [redacted] to put the charge in dispute. I am sure I will not get a credit as I did not get a receipt. However, I did exactly what I was told to do. These immoral people have no conscience!!!Desired Settlement: Credit to my [redacted]

Business

Response:

Tell us why here...Dear Revdex.com,Customer contacted us on 12/**/15 stating they no longer needed the merchandise and that they would return for a refund, as per the [redacted] website package was refused on 12/**/15. As of today item has not been received at out facility. We advised the customer that a refund would be issued once that item was received.The [redacted] tracking number is: [redacted]Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is the packing slip.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, We are a bit confused with this case. The original tracking information states the package was refused, but the customer received the invoice which is inside the package. Can the customer provide the return tracking number to locate the package? As stated before the packages' tracking number states the package was refused but it has not arrived to our location. Is there any other information the customer can provide to locate the package? Thank youNetaya Customer Service

Review: I bought blue diamond ear rings from them online when I got them they were scratched and chipped all up I contacted them and they said to send back so I sent them fed ex with proof of delivery after I sent them back I have emailed them 6 or 7 times I can not get any response from them or a refund from themDesired Settlement: I just want my money or the product I ordered

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

They refunded my cc thank you for your time and help I don'tt think this would have happened with you help

Review: I ordered a pair of earrings from Netaya.com on 2/**/16 order# [redacted] Price $29, when they arrived one would not hook so I sent them both back, they were received in 2 plastic zip bags inside a box and I put both earrings into both bags and sent them back exactly as they were sent to me asking for a refund and stating on the slip one was faulty.

Yesterday 3/*/16 I received one of these earrings back in the mail, so I called to ask why they had sent me this earring back, they said they only received one earring from me, I told them that was not true I sent them both back exactly as they sent them to me and asking for a refund, they argued with me and I said WHY would I send you one earring? They kept saying their receiving department only received one earring so I am fed up with arguing with them over this completely STUPID matter.

I know I sent they received both earrings now what happened WHEN they got to them I have no idea but I do know what I sent them back. And the worst part is I have been a good customer to Netaya for years so I'm very disappointed that they would even treat a good customer this way.

They basically called me a liar and their receiving department must be right is pretty much what they told me even though the whole thing makes NO SENSE at all.Desired Settlement: I want my refund of $29 back onto my credit card and I want them to send me a label so I can send this one earring back to them, I had to pay for send the original two back for the refund I am NOT paying to send this one back.

Business

Response:

Tell us why here...Click here to view the original complaint details. Hello, Customer was refunded the full purchase price of $29.00 on 3/*/16, customer was notified via email in regards to her refund. Thank you Customer Service Department

Review: I purchased a ring from Netaya on November **, 2013. I received the ring and immediately noticed that the stone had three major flaws. I contacted Netaya Customer Service and received authorization to return the ring for a refund of the purchase price. The ring was returned to Netaya via USPS insured on November **, 2013 as per USPS tracking. Not having heard from Netays and not receiving a credit on my credit card, I contacted Netaya via email on December *, 2013. I received a response on December * which stated the following: "Dear Customer,

We are going to issue a check for the refund amount of $34.96 due to the expiration date on the card used to purchase has expired.

Thank you

Customer Service

Netaya Jewelry

Tel: ###-###-####

[redacted]"

When I did not receive a check after two weeks, I contacted Netaya customer service again by email on December **, December ** and December ** to inquire about the status of my check. Netaya has failed to respond to any of the last three emails and I do not have the check in hand.Desired Settlement: I would like to have the refund check that Netaya promised me almost 4 weeks ago. I have been a long time customer and deserve the courtesy of a response and the promised refund. Netaya has had the use of my money for almost 7 weeks and has had the returned merchandise for almost 6 weeks - it;s been plenty of time to issue the refund.

Business

Response:

Customer was refunded $34.96 on 1/**/14 via Check# [redacted]

(proof of check can be provided upon request)

Review: I ordered 2 pairs of earrings on January 1, 2014. I received the following reply the next day: Dear Valued Customer,

On January 1st and 2nd, we experienced a glitch with our inventory database, which resulted in the featured item, Gifts $100-$500: 1/2 Carat tw Diamond Huggie Hoop Earrings in 10k White Gold, to oversell once we ran out of stock.

We have been forced to cancel all affected orders and are issuing you a refund. We are extremely sorry for the inconvenience and are taking immediate measures to ensure this technical issue does not occur again in the future. Please accept our apologies and a special coupon (SAVE15) that will take an additional 15% off your next order.

We thank you for your patience and understanding in this matter.

Regards,

Customer Service Department

NETAYA JEWELRY

TEL.###-###-####

I have yet to get a refund and they refuse to answer my emails or phone calls. The toll free number is just a answering machine! I want my money back as I didn't even get a product!Desired Settlement: I would like [redacted] to refund my Paypal account the $85.90 immediately to my Paypal account.

Consumer

Response:

At this time, my complaint, ID [redacted]regarding [redacted] Corporation has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,