NetCentric Publishing

We advised this customer at the outset that the program he purchased is non-refundableHe even signed off on a policy that clearly stated this, as well as detailed all of the steps necessary to get a refund by actually using the programInstead, he chose to bombard us with emails demanding a refund he agreed to not request until he used the program for days

Complaint: [redacted] I am rejecting this response because: First of all when I signed up for this program, I was enrolled into a monthly membership without my knowledge because of devious marketing and sign up processAnd they know that and that's why made an exception to that, which in first place shouldn't have charged to my accountThen they refunded the amount in installments and made me wait months to fully get refundedWho does that?Coming to their cancellation policyThey never had one in placeThey started making everyone sign the refund policy what they call Done for you marketing when people started asking for refunds because clearly the program doesn't workIf it does prove itSee how many prople signed up and how many were able to bring in and successfully close on deals done using their systemThe numbers will not surprise you! I never signed their policy which they wanted all the member to sign since they were panicking that the program is falling apartI can attach all those emails as well to prove my pointAs a unsatisfied helpless consumer against this big corporation, all I am asking is to refund me my money since clearly your product didnt work as it was advertised Regards, [redacted] ***

None of our digital programs have a day refund period; they are digital programs and are non-refundable, which is stated on all of our order forms, including the one for Forced Appreciation Profits, the program Mr [redacted] purchased from us on 2/7/This program, in particular, has a day usage requirement as well as requires students to attend live training sessions and submit at least one deal before requesting a refundOur records show that not only has Mr [redacted] not attended a single live training session or submitted a deal; he hasn't even bothered to access the training center, beyond logging in and out of it on 2/7/Had Mr [redacted] spent even half the time he's invested in trying to get a refund for a non-refundable product, he could have been refunded months over by nowAnd Mr [redacted] is welcome to actually fulfill the obligations he agreed to when he purchased our program on 2/7/to get a refund for the product; we're keeping his account open to afford him this opportunityWe're also attaching the terms and conditions that Mr [redacted] agreed to comply with on 2/7/as well as his program access historyWe hope that this resolves this matter and look forward to seeing Mr [redacted] succeed in the system he purchased in February

All consumer-to-business transactions carry an inherent presumption of responsibilityThe vendor is responsible for providing a a service or product, and the customer is responsible for using or not using the product or serviceWhen a service is a trial product, it is the vendor's responsibility to make a good faith effort to notify the consumer accordingly during the trial to ensure that only customers who wish to continue on to full paid memberships are includedThis is accomplished, at least with our business, via the form of multiple emails sent dailyIf the customer chooses to ignore these good faith efforts, this is an omission; the consequences of a customer's failure to act cannot be transferred to the vendorThe customer must bear the responsibility of omissions as well as actions

When Mr*** purchased the program referenced in this complaint, he also demanded months of refunds for another program of ours he hadThe charges in question were non-refundable, but we made an exception with the understanding that he would not be eligible for another refund for at least a year,
which is in accordance with our refund policiesWe allow ONE refund per year. We allowed the refunds, giving him one per month for five monthsHis first refund was processed in November; the last was processed in March. Mr*** emailed us this week, demanding a refund for yet another program of ours, with every reason to expect that he would not be eligible for another refund until next year. As to the program itself, while it does have a specific policy requiring usage and deal submissions, this is not relevant as Mr*** isn't even eligible to be considered for a refund until next MarchWe are attaching our email exchanges with him regarding this matter as evidenceWe are including our email exchange from November, which detailed how we were making an exception and that our policy allows for one refund per yearWe're also attaching our unfortunate exchanges with Mr*** from yesterday and today, in which we explained in great detail why he was not eligible for a refund. We hope this satisfies the matter and Mr*** is advised accordingly that he cannot use the Revdex.com to bully merchants into giving him refunds whenever he demands them

Complaint: ***
I am once again rejecting this response because:The attached receipt of my Order# *** Forced Appreciation Profit$ indicated that there was only a FREE 7-day trial of REISecretsFrom that point on I was to be charged $19.95/Mo. After review of the information received I decided to cancel the very next day, requesting the remittance of my $To this day I have neither received said remittance, nor have I had any acknowledgment of either my e-mails to REISecrets or my phone calls to NetCentric Publishing. As I previously stated I have responded to other participant complaints of never receiving their money within the cancellation period
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This customer is well aware as to why a refund is not due per policies he agreed to. That he is using the Revdex.com and other agencies to air his grievances is unfortunate, but it does not absolve him from policies he is bound by.

This matter was resolved weeks ago, and this customer has been emailed multiple times to confirm cancelation.

Complaint: [redacted]
I am rejecting this response because: Upon receipt of the aforementioned program there was no "signed off notification" that I had to use the program for a 30-Day period, and if not satisfied cancel at that time for a refund. And I further spoke with 2 parties who will be submitting formal complaints both to you and the Texas Governor's Office of Consumer Complaints for the same reason. They too have had no response from that company when they requested cancellation of the program and remittance of their money numerous times.
Regards,
[redacted]

None of our digital programs have a 30 day refund period; they are digital programs and are non-refundable, which is stated on all of our order forms, including the one for Forced Appreciation Profits, the program Mr. [redacted] purchased from us on 2/7/17. This program, in particular, has a 30 day usage requirement as well as requires students to attend live training sessions and submit at least one deal before requesting a refund. Our records show that not only has Mr. [redacted] not attended a single live training session or submitted a deal; he hasn't even bothered to access the training center, beyond logging in and out of it on 2/7/17. Had Mr. [redacted] spent even half the time he's invested in trying to get a refund for a non-refundable product, he could have been refunded months over by now. And Mr. [redacted] is welcome to actually fulfill the obligations he agreed to when he purchased our program on 2/7/17 to get a refund for the product; we're keeping his account open to afford him this opportunity. We're also attaching the terms and conditions that Mr. [redacted] agreed to comply with on 2/7/17 as well as his program access history. We hope that this resolves this matter and look forward to seeing Mr. [redacted] succeed in the system he purchased in February.

Complaint: [redacted]
I am rejecting this response because: First of all when I signed up for this program, I was enrolled into a monthly membership without my knowledge because of devious marketing and sign up process. And they know that and that's why made an exception to that, which in first place shouldn't have charged to my account. Then they refunded the amount in 5 installments and made me wait 5 months to fully get refunded. Who does that?Coming to their cancellation policy. They never had one in place. They started making everyone sign the refund policy what they call Done for you marketing when people started asking for refunds because clearly the program doesn't work. If it does prove it. See how many prople signed up and how many were able to bring in and successfully close on deals done using their system. The numbers will not surprise you! I never signed their policy which they wanted all the member to sign since they were panicking that the program is falling apart. I can attach all those emails as well to prove my point. As a unsatisfied helpless consumer against this big corporation, all I am asking is to refund me my money since clearly your product didnt work as it was advertised.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Once again, no documentation is presented to substantiate their claims of communication. Can theyprovide copies of the emails they sent to my address?
Regards,
[redacted]

We advised this customer at the outset that the program he purchased is non-refundable. He even signed off on a policy that clearly stated this, as well as detailed all of the steps necessary to get a refund by actually using the program. Instead, he chose to bombard us with emails demanding a...

refund he agreed to not request until he used the program for 30 days.

All consumer-to-business transactions carry an inherent presumption of...

responsibility. The vendor is responsible for providing a a service or product, and the customer is responsible for using or not using the product or service. When a service is a trial product, it is the vendor's responsibility to make a good faith effort to notify the consumer accordingly during the trial to ensure that only customers who wish to continue on to full paid memberships are included. This is accomplished, at least with our business, via the form of multiple emails sent daily. If the customer chooses to ignore these good faith efforts, this is an omission; the consequences of a customer's failure to act cannot be transferred to the vendor. The customer must bear the responsibility of omissions as well as actions.