Netcom Learning

The requested refund was paid to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be considered resolved when the refund payment has been completed.
Sincerely,
[redacted]

The revised video that complied with the CompTIA requirements was sent to the client.

Hello, we have sent the required video files to [redacted] and she mentioned that she will review the video on Feb *, 2016. As of Feb **, 2016, we have not heard from her if she requires further assistance on the matter. [redacted] is also welcome to repeat the course at no expense for up to a year. We apologize for any inconvenience caused by this, normally the instructor will send the student the required video files for this class, however since [redacted] did not receive them for whatever reason, we have since then sent her multiple copies of the videos via email.If there is anything else we can do, please email us at [redacted] or contact us directly at ###-###-####. Thank you,NetCom Learning Customer Service

The requested refund was paid to the customer.

[redacted] -     We received complaint # [redacted] and had our [redacted], [redacted], contact the customer on July [redacted]. We apologized for the...

customer’s experience and offered him alternate training with our Company. Since we don’t have any comparable courses scheduled for the near future, we agreed that the customer should receive the desired settlement refund of $2,403.27. The refund will be processed through our system by next week.   If you have any other questions regarding this complaint, please contact me at ###-###-#### or [redacted].   Thank you.   Regards David F[redacted]Chief Financial Office

Review: Registered and Paid for ICND1 & ICND2 classes on February **, 2014. Classes were scheduled to begin on 05/**/2014. On April [redacted] I received an email letting me know the class had been cancelled. I agreed to reschedule classes for 07/**/2014. Classes were again cancelled. I rescheduled for 10/**/2014. On Oct [redacted] I was again told class was cancelled and because of my strong desire to complete this course to further my career I again rescheduled nevertheless I was informed classes were again cancelled. Beyond frustrated at this point, I requested a refund on October [redacted] 2014. I was informed It would take a couple days and money should be in my account within a week. After numerous attempts to find out the status of my refund by calling multiple times on a daily basis, I kept getting transferred to voicemail when I asked to speak to a [redacted] or [redacted]. This issue has been prolonging for far too long and I feel helpless in my efforts to get my money back.Desired Settlement: Refund and provide courtesy credit towards classes for poor experience.

Business

Response:

The requested refund was paid to the customer.

Review: Netcom Learning owes me a $1,700 refund for a course not taken (Network+). I have the email from the company telling me that the refund has been approved for the amount of $1,700, but, it has been over 45 days since my contact with the school with no sign of a check. The customer service department will not allow me to talk with the accounting department to find out when the check will be sent. It has been so long now. There is a failer to communicate on Netcom Learnings part due to them not being to explain why they are holding on to my money. The customer service department does not seem to understand that placing me on hold for 10 minutes on the phone then still having no answer then never calling me back is no way to communicate. I really need this money back. It belongs to me, not Netcom or the customer service department!!Desired Settlement: I need a phone call from the company telling me exactly when my money will be sent to me. Then, I really need the money to pay an oil bill asap. Please help me to collect my money!

Business

Response:

Cases [redacted] & [redacted]

Please consider this to be NetCom Learning’s response to the above mentioned cases.

Both cases were from clients requesting refunds for classes that they did not take.

In both cases, the refunds were processed (Case # [redacted] on [redacted] and Case # [redacted] on March **, 2014).

We properly responded to the customer’s request and resolved their issues.

Review: In April of 2015 I contacted NetCom Learning to secure training for the Cisco CCNA certification. The representative that I worked with sent me a proposal packet detailing the two classes and the exam voucher, as well as information regarding the various company education centers and so on. The class was paid for and scheduled to be in-person at their location in [redacted], beginning on the [redacted] of May. One week prior to the beginning of the first class, I was told that the class had been cancelled due to a student backing out. At that time, I was given the option of either being refunded or switching to an online-only course that would take place a month later. I chose to switch to the online course. Approximately one week before the beginning of the first online course, I received an invitation to the company's online orientation, which purports to ensure that students are familiar with the software and are able to use it. The orientation worked perfectly fine. Unfortunately, during the first hour of the first day of the first class, it was clear that there was a problem, as I was unable to hear the instructor over half of the time. I could hear other students fine, however. During the first break (after the first hour) I spoke with the instructor, who referred me to their in-house tech support, who insisted that the problem was my internet connection. The solution that they offered was for me to make a daily transit in to the office, no longer in Arlington but now located in Washington DC. I told the support technician that I would go there that day to check everything out, and determine if that was an acceptable solution. After making a two hour trip to the office, I found that there was nobody there. A few hours of phone calls later, I was told that there wouldn't be anyone there, as they had not been expecting me. At this point I contacted the original representative (who had been a sort of [redacted] throughout) and told them that I wanted to withdraw and be refunded. He told me that he would check on that, and when he called back after a few hours, told me that I had already taken an hour of the first course, and could not be refunded. I asked him to check on refunds for both the second course (which has not even taken place as of the time of this commplaint) and the exam voucher. He informed me today that the company decided that since the courses were sold as a "package deal" they would not refund anything.Desired Settlement: Based on the invoiced prices for classes and vouchers, I am seeking a minimum refund of $2403.27. This is half of the cost of the combined courses ($4999, or $2499.50/class) plus the cost of the exam voucher ($300), minus the proportional amount of the "promotion" ($750 over the total cost, of which one class and the voucher is approximately 53%, or $396.23).

Consumer

Response:

At this time, I have not been contacted by Netcom Learning regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

[redacted] - We received complaint # [redacted] and had our [redacted], contact the customer on July [redacted]. We apologized for the customer’s experience and offered him alternate training with our Company. Since we don’t have any comparable courses scheduled for the near future, we agreed that the customer should receive the desired settlement refund of $2,403.27. The refund will be processed through our system by next week. If you have any other questions regarding this complaint, please contact me at ###-###-#### or [redacted]. Thank you. Regards David F[redacted]Chief Financial Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be considered resolved when the refund payment has been completed.

Sincerely,

Review: I entered into a contact with NetCom Learning on December **, 2015 in which I agreed to pay NetCom Learning $2149.00 to attend a CompTIA CTT+ course from January [redacted], 2016. At the end of this course I would be provided with: a classroom training video that meets CompTIA requirements for submission to CompTIA for the TKO-202 exam in order to become certified as a classroom technical trainer. NetCom Learning received my payment and I was given a video in two parts when CompTIA requires one video and when the video is merged into one it exceeds the video size required by CompTIA thus the video is no good. I was given the video on Friday, January [redacted], at 5:00 pm on the last day of the session. It was not reviewed with me before their instructor had to fly back to Fort Lauderdale where he is from so I did not know the issue with the video until I got back to Texas. I contact NetCom Learning twice regarding this issue and received no response so I know they have no intention of returning my money or show any good faith in resolving this issue. I am out.$2149 and nothing to show for it.Desired Settlement: That NetCom Learning return my money for failure to hold up their end of the contract which is to provide me with a virtual and classroom video that both meet the requirements of CompTIA for submission in order to pass the Classroom Trainer TKO-202 and Virtual Trainer TKO-203 exams. Since NetCom has not held up their end of the contact I ask that monies be refunded.

Business

Response:

The revised video that complied with the CompTIA requirements was sent to the client.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not accept the Business response that this is resolved.However I did received an email from the CTT+ instructor on February *, 2016 stating the following: "[redacted]"I have not yet had a chance to review the combined video as yet do cannot make a determination at this time that complaint ID [redacted] is satisfactory to me and the matter resolved. I will review the video today, February *, 2016 and respond to the New York Revdex.com accordingly.Sincerely,

Business

Response:

Hello, we have sent the required video files to [redacted] and she mentioned that she will review the video on Feb *, 2016. As of Feb **, 2016, we have not heard from her if she requires further assistance on the matter. [redacted] is also welcome to repeat the course at no expense for up to a year. We apologize for any inconvenience caused by this, normally the instructor will send the student the required video files for this class, however since [redacted] did not receive them for whatever reason, we have since then sent her multiple copies of the videos via email.If there is anything else we can do, please email us at [redacted] or contact us directly at ###-###-####. Thank you,NetCom Learning Customer Service

Review: I signed up for a class on 1/**/14. Unfortunately I had to cancel the class on 2/**/14. I contacted my local sales rep out of Northern VA area. I explained to him about the cancellation in class and the reason why. I did not sign any type of contract or sales slip. I asked for a refund. After 3 days, I still had not heard back from NetCom or salesperson about status. I had to contact them again, multiple times, to ask for a refund and status. After 7 days, I received an email about the refund request was awaiting approval. Really, approval, for what?? I cancelled the class and any reputable business would allow a credit without taking 3 weeks to get an approval or apply the credit.Desired Settlement: I really would like to have my $3695 credit back to my credit card. I have already taken steps with my financial institution to dispute the charge since it has taken 3 weeks for NetCom to even make any movement on this.

Business

Response:

Cases [redacted] & [redacted]

Please consider this to be NetCom Learning’s response to the above mentioned cases.

Both cases were from clients requesting refunds for classes that they did not take.

In both cases, the refunds were processed (Case # [redacted] on March **, 2014 and Case # [redacted] on [redacted]).

We properly responded to the customer’s request and resolved their issues.