Netegories

Revdex.com:We can meet up but it is far for me and I work all the timeMy days off are the same as yours ***Sunday MondayI have called you back and spoke to someone stating they will give u a message to call me back asapIt is now a few hours and no call back as usualI only received one call from [redacted] and then after that no callsI did however receive the call this morning from [redacted] and I returned his call twice as he stated he would be busy but when I did no one let me talk to himOnly saying they would relay the messageSo I cannot talk at the moment but if you call me around 3pm or even later I can then speak to youMy tire was not fixed with the scree that was left in and I had to take care of it on my own and did not get it replaced as I was told by a service tech last weekI do not know who it was but when I called yesterday another service tech said they can't even tho I supposedly have warranty on the tiresPlease call me back at the later on in the dayIf you would like to get this resolved you can make time thank youI am always driving therefor it's hard to answer my phoneBut I will return your call you just need to have them give you the callThank you and hope to hear from you soonOh and I have also called Kia consumer and they stated they would have called you as well and ask to have you call me back and I didn't get it I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Mrs***,After reviewing your response I would like to have you contact *** *** to make an appointment for you to meet with *** *** ***'s number: 619-***-***Thank you,*** ***

I received Ms***s email Sunday the 16th, by Monday the 17th early afternoon, we had provided her answersWe retrieved the dollar amounts her refund(s) would be, and we inquired with the Warranty company for the status of processing the refundWe expect to deliver funds to her today.The
previous experience of not getting answers from our staff is unacceptable, and we appreciate the feedback and are addressing the individual and the customer service process in the store.I regret the experience we subjected Ms*** to, and we are doubling down on the necessary training and process'*** ***

Revdex.com:We can meet up but it is far for me and I work all the time. My days off are the same as yours [redacted]. Sunday Monday. I have called you back and spoke to someone stating they will give u a message to call me back asap. It is now a few hours and no call back as usual. I only received one call from [redacted] and then after that no calls. I did however receive the call this morning from [redacted] and I returned his call twice as he stated he would be busy but when I did no one let me talk to him. Only saying they would relay the message. So I cannot talk at the moment but if you call me around 3pm or even later I can then speak to you. My tire was not fixed with the scree that was left in and I had to take care of it on my own and did not get it replaced as I was told by a service tech last week. I do not know who it was but when I called yesterday another service tech said they can't even tho I supposedly have warranty on the tires. Please call me back at the 9622 later on in the day. If you would like to get this resolved you can make time thank you. I am always driving therefor it's hard to answer my phone. But I will return your call you just need to have them give you the call. Thank you and hope to hear from you soon. Oh and I have also called Kia consumer and they stated they would have called you as well and ask to have you call me back and I didn't get it. 
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

[redacted] family,
Your frustration and unmet expectations is far from our objective and I am sorry for that. The request for a phone call from [redacted] or [redacted], has taken place with 4 messages we left at a number ending in 9622. The most recent took place about 1 or 2 hours ago.
The distance from the...

dealership is difficult to accommodate, but I believe it would be best if we met in person to resolve any questions.
Regarding the Trade and it's removal from the transaction we would be happy to do so. The condition for this frequently is dictated by your lender, however if they are agreeable we will happily do so.
Please contact [redacted] to schedule a time to meet. t.[redacted]@teamkiaofelcajon.com or 619-[redacted]