In response to the compliant filed by *** ***, concerning the charge for damage assessed to an automobile lease account between the consumer and Hann Financial Service, I reviewed the account notes of the conversations between Hann representatives Mr& Mrs***, the damage
appraisal report supplied to Hann by *** *** *** and the transporter Bill of Lading, which included pictures and notes of the condition of the vehicle while still in the consumer’s drivewayThe main areas of damage are at the rear passenger door, the front bumper, and two mismatched tiresPictures taken by transport match the pictures taken during the appraisalPlease note the appraisal report is a listing of work items needed to restore the vehicle, not a listing of damaged areasWhich means that while the passenger front door is listed in the appraisal; the work being done is to blend the paint to the repairs being done to the repair the back door; not that the front door had damageWithout this part of the repair process the back door and front door would appear to be different shades of whiteI’m sorry that Hann representatives were unable to better explain the appraisal report and failed to work with the consumer to resolve the accountHann appreciates the offer to settle the account at $1,and will accept that amount to satisfy the account in fullShould you or the consumer have any additional questions or concerns please do not hesitate to contact me directly
This is in response to the compliant filed by Mr*** *** concerning the third party purchase of the Jeep Renegade he is leasing from Hann Financial ServiceThe contract between Mr*** and Hann Financial is for a month vehicle lease that is scheduled to mature on
September 1, The terms of the lease agreement state the purchase price of the vehicle if Mr*** chooses to purchase the vehicle at the end of the lease term as the Residual Value of $16,041.20; plus a purchase option fee of $Hann extends the right to purchase the vehicle at the stated cost to the originating dealership, based on that dealership’s involvement in setting the terms of the leaseThe other lease end option available to Mr*** is to return the vehicle to HannIf this option is chosen, there is a $that would be assessed to the account and the vehicle would be subject to inspection for over mileage and excess damage after the vehicle is returned to Hann possessionThe option to purchase by a third party, which applies to any other dealership, or individual designed by Mr***, is subject to a 20% increase in the sale priceThe higher sale price is set because of an increase in the market value of this vehicle, based on year, make and model, since the inception of the leaseHann assumes the vehicle is within the mileage limitations and condition as set by the contractHann is obligated to sell the vehicle to Mr*** at the amount by the contract terms, however, there is no obligation to sell the vehicle to a third party at the contracted amountAccordingly, Mr*** is not being penalized or charged the increased sale priceMr*** can choose to purchase the vehicle himself from Hann and then sell it to a third party, once the title is transferredHowever, because the vehicle is Hann property; Hann has the right to sell the vehicle to any third party at the current market value for the vehicleShould Mr*** or you have any additional questions or concerns please do not hesitate to contact me directly
The Bill of Lading from the transport carrier also notes the same damage to the vehicle before it was moved from the dealershipAccording to the terms of the Lease, the vehicle is not to be returned to a dealership without prior consent from HannThis is because the Lessee remains responsible for the condition of the vehicle until it comes into Hann possessionIf you are contending that this damage occurred while on the dealer's lot, then it is suggested that you discuss that scenario with the dealershipThe appraisal report does not mention previous repairIf you want Hann to consider repairs made to the vehicle before the return, please provide copy of the repair documents for reviewHowever, since the scratches are still showing in the appraisal photos we have to question the extent and nature of the repairsIf you are interested in settling on the amount assessed for the damage, please contact Hann directly to discuss the account further
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
In response to the compliant filed by *** ***, concerning the charge for damage assessed to an automobile lease account between the consumer and Hann Financial Service, I reviewed the account notes of the conversations between Hann representatives Mr& Mrs***, the damage
appraisal report supplied to Hann by *** *** *** and the transporter Bill of Lading, which included pictures and notes of the condition of the vehicle while still in the consumer’s drivewayThe main areas of damage are at the rear passenger door, the front bumper, and two mismatched tiresPictures taken by transport match the pictures taken during the appraisalPlease note the appraisal report is a listing of work items needed to restore the vehicle, not a listing of damaged areasWhich means that while the passenger front door is listed in the appraisal; the work being done is to blend the paint to the repairs being done to the repair the back door; not that the front door had damageWithout this part of the repair process the back door and front door would appear to be different shades of whiteI’m sorry that Hann representatives were unable to better explain the appraisal report and failed to work with the consumer to resolve the accountHann appreciates the offer to settle the account at $1,and will accept that amount to satisfy the account in fullShould you or the consumer have any additional questions or concerns please do not hesitate to contact me directly
Please close this complaint as I have reached a resolution in this matter.Thank you,*** ***
This is in response to the compliant filed by Mr*** *** concerning the third party purchase of the Jeep Renegade he is leasing from Hann Financial ServiceThe contract between Mr*** and Hann Financial is for a month vehicle lease that is scheduled to mature on
September 1, The terms of the lease agreement state the purchase price of the vehicle if Mr*** chooses to purchase the vehicle at the end of the lease term as the Residual Value of $16,041.20; plus a purchase option fee of $Hann extends the right to purchase the vehicle at the stated cost to the originating dealership, based on that dealership’s involvement in setting the terms of the leaseThe other lease end option available to Mr*** is to return the vehicle to HannIf this option is chosen, there is a $that would be assessed to the account and the vehicle would be subject to inspection for over mileage and excess damage after the vehicle is returned to Hann possessionThe option to purchase by a third party, which applies to any other dealership, or individual designed by Mr***, is subject to a 20% increase in the sale priceThe higher sale price is set because of an increase in the market value of this vehicle, based on year, make and model, since the inception of the leaseHann assumes the vehicle is within the mileage limitations and condition as set by the contractHann is obligated to sell the vehicle to Mr*** at the amount by the contract terms, however, there is no obligation to sell the vehicle to a third party at the contracted amountAccordingly, Mr*** is not being penalized or charged the increased sale priceMr*** can choose to purchase the vehicle himself from Hann and then sell it to a third party, once the title is transferredHowever, because the vehicle is Hann property; Hann has the right to sell the vehicle to any third party at the current market value for the vehicleShould Mr*** or you have any additional questions or concerns please do not hesitate to contact me directly
The Bill of Lading from the transport carrier also notes the same damage to the vehicle before it was moved from the dealershipAccording to the terms of the Lease, the vehicle is not to be returned to a dealership without prior consent from HannThis is because the Lessee remains responsible for the condition of the vehicle until it comes into Hann possessionIf you are contending that this damage occurred while on the dealer's lot, then it is suggested that you discuss that scenario with the dealershipThe appraisal report does not mention previous repairIf you want Hann to consider repairs made to the vehicle before the return, please provide copy of the repair documents for reviewHowever, since the scratches are still showing in the appraisal photos we have to question the extent and nature of the repairsIf you are interested in settling on the amount assessed for the damage, please contact Hann directly to discuss the account further
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***