This is in response to the compliant filed by Mr [redacted] concerning the charge for damage assessed to an automobile lease account between the consumer and Hann Financial ServiceThis account began as a month lease of a Honda CR-VThe Lease Agreement between Hann Financial Service and [redacted] defines conditions that would be considered excess wear and tearThe vehicle was returned to Hann with excessive wear and tear damage in addition to unrepaired collision damageHann has reviewed the Bill of Lading submitted by [redacted] to [redacted] which is supported with photographs taken by Mr [redacted] in the driveway of Mr [redacted] homeThe photos are noted with damage to the various parts of the vehicleEnlarged view of the damage in the Ready photos confirms damage to the vehicle prior to its being moved from Mr [redacted] possession on November 18, The vehicle came into Hann possession the same day, November 18, 2016; and was appraised on November 22ndThe appraisal was it was performed by 1st Alert Appraisal Service and included photographs of the damage areas noted in the reportPlease note the report lists the work needed to affect the repairs, not a list of damage partsA statement listing the end term charges was prepared on November 28, and included a $Disposition Fee which is a chargeable item in the event the vehicle is returned to Hann possession at the end of the lease term; $1,damage, taken directly from the appraisal report and offset by a $damage waiver included in the terms of the lease agreement and $sales tax on the damage charge The statement was mailed to Mr [redacted] on December 1, 2016; and received on December 10, Because the damage has been confirm by two independent sources and adequately documented, no change to the assessment is warrantedCopy of the documentation is attachedShould you have any additional questions or concerns please do not hesitate to contact me directly
This is in response to the compliant filed by Mr [redacted] concerning the charge for damage assessed to an automobile lease account between the consumer and Hann Financial ServiceThis account began as a month lease of a Honda CR-VThe Lease Agreement between Hann Financial Service and [redacted] defines conditions that would be considered excess wear and tearThe vehicle was returned to Hann with excessive wear and tear damage in addition to unrepaired collision damageHann has reviewed the Bill of Lading submitted by [redacted] to [redacted] which is supported with photographs taken by Mr [redacted] in the driveway of Mr [redacted] homeThe photos are noted with damage to the various parts of the vehicleEnlarged view of the damage in the Ready photos confirms damage to the vehicle prior to its being moved from Mr [redacted] possession on November 18, The vehicle came into Hann possession the same day, November 18, 2016; and was appraised on November 22ndThe appraisal was it was performed by 1st Alert Appraisal Service and included photographs of the damage areas noted in the reportPlease note the report lists the work needed to affect the repairs, not a list of damage partsA statement listing the end term charges was prepared on November 28, and included a $Disposition Fee which is a chargeable item in the event the vehicle is returned to Hann possession at the end of the lease term; $1,damage, taken directly from the appraisal report and offset by a $damage waiver included in the terms of the lease agreement and $sales tax on the damage charge The statement was mailed to Mr [redacted] on December 1, 2016; and received on December 10, Because the damage has been confirm by two independent sources and adequately documented, no change to the assessment is warrantedCopy of the documentation is attachedShould you have any additional questions or concerns please do not hesitate to contact me directly