Netlive

I ordered a cell phone and service from them,never received a cell or service.there taking money from my account,I've emailed them many times no replies. There cramers big time!

I hate this company and its a scam..they sent me a phone that was not working at all.in december 2020..they said they were to ship anew one they never did told them to cancel my services they didnt now when you call they are not reachable.dont ever use net live services scam!

I signed up with NETLIVE because I broke my prepaid phone and decided to go on a contract to get a new phone. First withdrawal $66 for the sim card and activation then $419. I thought this amount was going for the phone I was supposed to receive. That was not the case after playing email tag and trying to get someone other than AI to speak to. Someone notified me and told me that was just my monthly acct charge. I said for 1 month they told me I had signed up for 2 business lines. I said I dont have a business. I never received a phone never activated the sim. On the site it says you cancel but wont get the activation fee back. They wont give me anything back so I paid $485 for no phone and never even using their service.

This review could be filled with * %& Dont get caught , if they offer you $200 bonus and you become a flexiti member( whooohooo) Dont take it! I have been trying to get away from this company created mess for over a month. I'm still getting statements for my balance owing after netlive said they are now responsible for the the balance ofthe flexiti account. Dont get caught, you will be in a rat maze forever

I can’t wait until my contract is over I wouldn’t even recommend to my family or friends they are theif they steal your money and claim they are reliable you can’t even get in contact with any of these people forget this company I can’t wait till my contracts are OVERRERRRR back to chatR I go! My friends get better service and everything with other company’s other than this stupid one.

Internet keeps going down or it’s terribly slow. They say it’s a Bell issue and and therefor not theirs. I pay Netlive so I want service. You cannot ever reach their service department. Emails are very slow to reply. Watch out for their contract. Read it very very carefully BEFORE signing up with them. I’m stuck in a 3 year contract and it will cost hundreds to get out of it. Do yourself a favour and stay away from them.

#Netlive
worst horse and pony show in the world..Total scammers and now don't answer phones or message emails etc . they took my money twice refused to refund .First round they sent us a sim card actually two as I was billed twice but only one receipt with digital signature .Then I noticed something odd , when my wife called my non Netlive phone it showed the number ( ours in SW Ontario) to be calling from Quebec ? somehow they set it up two users on one sim ..But apparently my error ? They were to send a replacement sim and forgot ... how convenient Trevor the supposed owner is a useless dick. . Then no service and an nsf charge applied to a charge card I cancelled until they fixed the issue which Trevor knew about .Straighten that out and he ( Trevor) offer free service for a month acknowledging it was their issue . When our free month passed we paid up an additional month and it was okay .Went to pay our April bill and these that NSf charge again , called taken off ,then out of the blue mid late April no phone service .I'm hoping were closed down .

Oh so they are a legit company however they will ding you in the beginning they will hit you with a upfront fee of $150 that includes the first month bill then tack on the $40 activation fee $25 for the sim card that you have to get a new one from them if you don't want a Toronto number that they send out as default as so they told me and if you do take that number change they spend you the chip saying it won't cost you anything but you get this bill saying they charged you $164 to renew your order and they send you every week bills of $25 that they can't even explain.
Thus company has hit me for $700 in 2 months and before it got to that I have been trying to get ahold of them to cancel my service and they actually have blocked me from contacting the company so I'm forced to get a new visa debit because that's how they keep taking money from me. I'm the fool for not doing that earlier but I wouldn't recommend net live to my worst enemy they scam people for all they can.

If this is a legitimate company it has to be the worst managed company I've ever dealt with.
First of all I signed up for a phone plan $0 up front. Then I figured I may as well get a phone that said it was $0 up front as well. I went ahead and signed the contract and as soon as I was finished all of a sudden the phone cost was $50 up front.
I didn't pay the $50 right away but then I received an email saying my SIM card was on its way. So I figured I may as well pay the $50 and get the phone too. I paid the $50 then all of a sudden I'm receiving emails saying I owe them $130 more before they will send the phone or SIM card.
That's about the time I realized I was an i[censored] for sending in the $50 in the first place.
Had multiple emails back and forth with them all of them very unprofessional on their end and mine as well but considering the circumstances why would I be polite to them.
Today I received an email from them threatening to charge me for possession of stolen property.
Yet they know they haven't sent me anything.
They're trying to charge me $39 NSF fees for every time they try to take a payment from me which is about 10 times now.
As the emails continue the grammar and English has been getting worse and worse as if either the person writing it is getting pissed off at me or English is not their first language.
I'm going to go with both because as I said I have not been nice.
This company has to be a scam.
No legitimate company talks to their customers like that.
I've reported them to Visa and they're launching an investigation into legitimacy of their company.
I've also attached a picture of the email I received today them threatening to charge me for possession of stolen property that they never even sent me.
Don't hold your breath on getting anything from these clowns.
Put stop payments on them and cut your losses. Report them to your credit card companies.

I am getting a little concerned. Every time I call their number, it goes to voicemail and says to leave your name and number. No one is calling me back. I also left an email that has not been answered. they have already taken out the first month of billing and I need to change my order, seems impossible to get a hold of anyone. Online it is not possible to change your order either. Very frustrating and I hope I didn't just lose over a hundred bucks.

$20 for a SIM card and $45 dollar activation fee (that most every company waves if ordered online) no coverage map available anywhere.

They say they use other providers "coverage" but which one? ***? ***? ***? Do you
Have a choice? Does every customer use the same provider?

Too many unanswered questions, they need to know everything about your life when applying including how many squares of toilet paper you use after your done.

I did not feel comfortable with how my order was handled. The guy you talk to sounds like he doesn't really know how anything is done. He messed up my address three times for the delivery address. His demeanor over the phone was not professional at all. I felt like I was talking to some guy in his garage. The CSR "john" referred to other representatives, but its been him I've talked to the last three times I called. I already paid for the phones and the Monthly plan a week ago. I didn't hear nothing for a week, but that whole week before I made a payment reminders were sent to me every one of those days. That's what I went through. Now my girlfriend decided to order a phone for our daughter. Everything went through, and than all of a sudden the phone that she asked for shot up to 1038.00 in pricing from a two hundred something pricing that was sent earlier. She sent the money for the first amount they had set for her. She didn't pay it , and now Jan 24/2020 it said her order was good and no further payment was needed. So I'm hoping its just the company is early in its development and need to work out the kinks , but I'm really worried me and my girlfriend made a big mistake. The CSR "john" actually called me back to confirm the address again after I told him how many times. Right after I had called and talked to him and repeated my address how many times already.