Netnutri.com

I ordered a diet supplement from them. I tried it, and it did nothing. I tried to get a refund becasue I was within 30 days of purchase. I was "working" with Madelyn Weber, who was INCREDIBLY rude and refused the refund. So I put the product away, and thought I would try it again 2 weeks later. IT WAS MOLDY. The lid was screwed on tightly, and it was in a dark closet. I tried again for a refund, and was again very rudely denied. Not only are their products horrible, expensive, but you get treated like a 2nd class citizen when you ask for a refund. DO NOT PURCHASE ANYTHING FROM THESE SCAMMERS!

** FALSE ADVERTISEMENT! ** TERRIBLE SERVICE **

I have been a customer for YEARS of Netnutri.com, spending hundreds, if not maybe even thousand of dollars over all the years/orders. Went on today to purchase more protein and saw a deal, buy 5pound bag of Optimum Nutrition protein powder and receive a small box of protein bars for free, Awesome I thought!
I wasn't able to add it to my card so reached out to their "customer service", after almost an hour of being on chat, most of which I was on "hold", they did not honor the advertisement. Even after asking them to honor it they declined! (chat transcript below) As a small business owner myself, I am absolutely floored by their refusal to honor something so small to a buying customer that HAD been so loyal and spoke to so many about them.
That all will change from here on out as I will never again order from or speak so highly of such a scandalous company.
Very dissapointed in Netnutri.com

Chat Transcript with Visitor 71867374
Chat started on 09 Jan 2019, 07:20 PM (GMT+0)
(07:20:32) *** Visitor 71867374 joined the chat ***
(07:20:33) Visitor 71867374: hi
(07:21:01) Visitor 71867374: how do I add the free box of bars to my 5lb order of ON protein?
(07:23:10) Visitor 71867374: optimum nutrition
(07:23:32) *** Miguel joined the chat ***
(07:23:33) Miguel: Hello
(07:23:36) Visitor 71867374: hi
(07:23:42) Miguel: I do not see where we are offering free box of bars
(07:23:59) Visitor 71867374: hang on
(07:24:01) Miguel: https://www.netnutri.com/whey-gold-standard
(07:24:17) Miguel: If you are seeing that offer on any other site or email then our, its invalid and not from us.
(07:24:27) Visitor 71867374: https://www.netnutri.com/bogo-5lb-optibar
(07:24:35) Visitor 71867374: its your site
(07:24:36) Visitor 71867374: :-)
(07:25:39) Miguel: One moment please
(07:25:58) Visitor 71867374: I would like the chocolate chip cookie dough please
(07:26:03) Visitor 71867374: kk
(07:26:41) Miguel: One moemnt
(07:26:47) Miguel: as our developers take a look
(07:26:55) Visitor 71867374: kk
(07:32:21) Visitor 71867374: how much onger
(07:32:23) Visitor 71867374: loner?
(07:32:34) Visitor 71867374: I need to place this order so I can get back to work plz
(07:32:40) Visitor 71867374: * longer
(07:32:43) Miguel: One moment please
(07:43:12) Miguel: Sorry you brought this issue up to our attention
(07:43:18) Miguel: Our developer is trying to fiz this as we speak
(07:43:23) Miguel: thank you for understanding
(07:43:44) Visitor 71867374: its an offer that was there and I want
(07:43:55) Visitor 71867374: I would only expect you to honor it.
(07:47:17) Visitor 71867374: Is it in my cart?
(07:48:01) Miguel: I understand that it's why we are trying to fix it
(07:48:08) Miguel: and I can not see your cart
(07:48:32) Visitor 71867374: So what can you do to help me place this order please?
(07:50:53) Visitor 71867374: ?
(07:51:21) Visitor 71867374: I am a buying customer, it should not be like pulling teeth to give yo my money for your product
(07:51:26) Visitor 71867374: Does that make sense?
(07:52:16) Miguel: Ok after careful review. I spoke with my supervisor. This offer is no longer active. It's been inactive for a while now. That is why on the page to add the box of bars there is no add to cart button.
(07:52:25) Miguel: Also those bars in the offer are discontinued already.
(07:52:53) Visitor 71867374: It was an advertised, active page that mentioned NO end date
(07:53:02) Miguel: There is no ad to cart button
(07:53:08) Visitor 71867374: What is your manager name and contact number?
(07:53:09) Miguel: That is how our system works
(07:53:18) Visitor 71867374: it was an advertised offer
(07:53:24) Miguel: That offer is no longer active nor have the bars since they were discontinued a while ago when the offer ended
(07:53:45) Visitor 71867374: your system works that you advertise something is avaiable and then you pull it and change your mind?
(07:53:51) Miguel: There are no bars no offer at this time. it an active page but with no add to cart or active offer
(07:53:55) Miguel: Again
(07:54:08) Miguel: There is no add to cart no a section to select the flavors you want
(07:54:18) Miguel: meaning the offer is no longer active if you can't add the product
(07:54:41) Miguel: We apologize for the confusing but there is no offer no bars to give since its discontinued. Sorry
(07:54:46) Visitor 71867374: and again, I need your manager name and direct number
(07:55:07) Miguel: No problem
(07:55:16) Miguel: Frank and the number is on top of the page
(07:55:20) Miguel: if you do not see it here it is
(07:55:29) Miguel: 1-877-220-3443
(08:01:23) *** Miguel left the chat ***
(08:05:16) *** Visitor 71867374 has rated the chat Bad ***
(08:39:18) *** Visitor 71867374 left the chat ***

Review: I ordered Cytomax orange from netnutri.com the first part of July. My credit card was charged, but they never shipped the product. I have sent an original email inquiring about this, and received a reply that the product was not in stock. I have sent 3 subsequent emails, and asked for them to reverse the charges and cancel my order, but they have not replied.Desired Settlement: I wish for netnutri to cancel my order, and refund to my credit card.

Business

Response:

Please be advised that we have refunded Mr. [redacted]. His order,Po [redacted], was not shipped because the item was not in stock. He will see his refund amount of 35.38 going back to his card [redacted]. He has to allow 1-4 business days for his bank to post back to his card.

Thank You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have received the refund. I would suggest to NetNutri that they ensure they have product in stock before charging someone's CC, and they they commumicate to the customer that the product is out of stock. I will not do business with them again. Thank you Revdex.com; I don't think I would have received the refund without your help.

Regards,