Good morning, We have been in contact with [redacted] *** We have agreed to reimburse him the $We did state it will take business days to receive the check.-Belfort Furniture
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com & To Whom It May Concern, The customer purchased a warranty that covers accidental damagesIt specifically excludes “wear and tear” and customer abuse When the customer reported damage, we sent a technician to their home to inspect the merchandise and much of the damage was conclusively determined to have been caused by wear and tear However upon further review, without knowing if restricted cleaning agents may have been usedSome of the flaking of the product may have been manufacture defect We no longer do business with the manufacturer, but we will as a courtesy and a final settlement refund the disputed payment of $1,Belfort Furniture
To whom it may concern, We have reviewed the complaint and have asked our buyer to verify if this is a defect or not The conclusion is this is a high end down cushion with natural fabric that does require some maintenance, like fluffing and shavingThere is nothing wrong with the sofaThis is a specialty product that represents a small percentage of our business, but is loved by devotees We have hundreds of sofas available with performance and low maintenance cushions We will be contacting the customer to set a time to pick up the product and process a full refund Our mission is to create beautiful rooms that customers can enjoyBelfort Furniture
To whom it may concern. To respond to complaint ID#***$was used to pay for a 5xrug the customer purchased and took with them on Aug9th. $was used as deposit for the dining room set they also purchased on Aug9th. $accounted for Not sure what the customer is rejecting Account has been settledCustomer was refunded $on November 5thThis was pertaining to the original issue on this complaint-Belfort Furniture
To whom in concerns in regards to: complaint #*** Belfort Furniture apologizes for any miscommunication that happenedReviewing the situation, Belfort did offer the customer a measure-to-fit option which a technician went to the property and measured all spaces in question. It was
determined that the product that had been chosen would in fact not fit and that a different product would need to be selected due to the small spaces leading to the room. After stating that to the customer, the customer pursued placing an order with another sofa with their own measurements. Belfort did make a mistake by not requiring that the reselected product fit the measurements provided by our technician and used the measurements offered by the customer. The proper procedures were followed by our delivery driversIf they deem that an item will not fit without damage to the product or the home, they will inform the customer. At this time, the delivery can be cancelled and if a measure-to-fit has been performed and the product does not fit, then the customer will receive a refund and an offer to reselectIf the customer is persistent in wanting to attempt to fit the product in the space, we request that the customer sign a waiver that any damage that subsequently occurs is not Belfort’s responsibility. The delivery team in this case did attempt the delivery after the customer signed the liability waiver, including removing a door and railing in an effort to make the delivery. Our company doesn’t benefit by forcing anything unless authorized by the customer to do so. We only request that a waiver be completed when the delivery team has informed the customer that based on their professional opinion, the purchased item will not be able to be delivered We have refunded all funds to the customer for their purchase. We will reach out to the customer to discuss a settlement option Belfort Furniture Tell us why here
To whom it may concern, We have looked into this complaint regarding a *** *** sectional ordered July 25, and delivered October 3, Belfort was contacted regarding this issue in December 2015, more than six years after the original delivery date. This is beyond the
timeframe during which the manufacturer warranty covers labor and freight charges Belfort has outlined options to support the manufacturer’s warranty, including the offer to repair the sectional at ***’s Southwestern Virginia factory, with repair parts and labor provided at no charge. According to the warranty, the customer would be responsible for freight charges to and from the factory, though Belfort is willing to cover the freight charges back from the *** factory as well as piand re-delivery from the customer’s home. The customer is being asked to pay for freight transportation to the factory, at a cost of $500. As an alternative option, Belfort will offer to cover up to $for an on-site, third party technician repair to the sectional Belfort can make a recommendation of possible furniture technicians, including the technician who already visited the home on a courtesy inspection, or the customer may contact other providers. This option allows the sectional to stay in the customer’s home for repairIn review: Belfort’s Customer Care department is able to offer one of the following solutions: 1) Belfort will send sectional back to factory with customer paying freight to the plant. Parts and labor will be covered by the manufacturer, and Belfort will cover the return freight and delivery to the customer’s home. Belfort will have no liability during transfers2) Customer will arrange 3rd party repair of sectional in-home, with Belfort covering the cost of repair up to $ -Belfort Furniture
To whom it may concern in regards to complaint ID#***.We apologize for the late responseWe did not receive notice of this complaint until today 10/24/17. Not sure where the Revdex.com was sending the notice. Belfort did take care of this customerOn Oct 4th. We exchanged
sideboard and side chairs. We also compensated the customer for their customer experience with our 3rd party furniture repair company. Belfort Furniture
To whom it may concern,
Regarding complaint ID#***
We apologize for any confusion regarding the reselection
process for this order. The customer
made a purchase for the sectional at a price of $plus tax, for a total
of $955.67. Upon delivery,
customer discovered
that the sectional was too large for their home and chose to reselect to a
smaller sofa. In discussing the
reselection with Belfort's customer care department, Belfort notified the
customer that a 25% restocking fee ($225.40) would apply to the sectional in
order to cover the cost of pick up and redelivery of an alternate sofa (no
additional delivery fee was charged for the reselection.) The new sofa selected was $plus tax, for
a total of $634.94. The new sofa price
plus the restocking fee totaled $860.34, which left a difference of $
between the $credit and the reselection total. This $credit was applied to the
financing account balance that was submitted to Synchrony bank. This means that rather than the $
financing balance on the initial order with the sectional, the total financed
amount was reduced to $
Upon further reviewing the paperwork associated with this
order, we identified a reselection letter that did not specifically calculate
the dollar amount that would be charged as a re-stocking fee. While the letter stated in bold that a 25%
restocking fee would be charged, this amount was not separately calculated due
to a clerical error. Due to this error
and the resulting confusion, Belfort will issue a refund check to the customer
for the amount of $255.40. This check,
plus the previously applied $reduction in the financing balance,
represents that total difference in the price between the original sectional and
the new sofa.-Belfort Furniture
To whom it may concern, We apologize for the miss communication and lack of communication We tried reaching out to the customer this morning to resolve this matterWe are currently waiting for them to call back-Belfort Furniture
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I have my bank statement proof which shows I paid $552.10 on August 9 to Belfort Furniture.
Good morning, We have been in contact with [redacted]. We have agreed to reimburse him the $800. We did state it will take 5 business days to receive the check.-Belfort Furniture
To Whom It May Concern
regarding complaint #[redacted]. The standard manufacturer’s warranty
for cover applies for one year. The sofa and loveseat in question were
delivered in 2011, causing the furniture to fall outside of the warranty
timeframe by over 3 years. ...
However, after further investigation into this
particular material, Belfort and the manufacturer we will be able to offer the
customer a reselection for a sofa and
loveseat at the same value as their current set.
We will reach out to the customer directly to resolve this matter. -Belfort Furniture
To whom it may concern, We have reviewed the complaint and have asked our buyer to verify if this is a defect or not. The conclusion is this is a high end down cushion with natural fabric that does require some maintenance, like fluffing and shaving. There is nothing wrong with the...
sofa. This is a specialty product that represents a small percentage of our business, but is loved by devotees. We have hundreds of sofas available with performance and low maintenance cushions. We will be contacting the customer to set a time to pick up the product and process a full refund. Our mission is to create beautiful rooms that customers can enjoy. Belfort Furniture
Dear Revdex.com & To Whom It May Concern,
The customer purchased a warranty that covers accidental
damages. It specifically excludes “wear and tear” and customer abuse. When the customer reported damage, we sent a
technician to their home to inspect the merchandise and much of the...
damage was conclusively
determined to have been caused by wear and tear.
However upon further review, without knowing if restricted cleaning
agents may have been used. Some of the flaking of the product may have been
manufacture defect. We no longer do
business with the manufacturer, but we will as a courtesy and a final
settlement refund the disputed payment of $1,299. Belfort Furniture
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern, We are sorry to hear that the customer feels our company was being fraudulent. This was a human error when our new sales consultant was putting on the sale. We offer all customer who pay for their order in full with cash or check a 3% discount. The...
discount was not applied correctly making it look like the customer owed money. The error was corrected. Belfort was ready to delivery the furniture that day. We have reviewed the situation with the sales consultant to help make sure this issue doesn't not happen again. To honor the customers wishes we will be canceling the order and refunding the customer their full amount. Our accounting process can take up to 10 business days for the customer to received a refund check. (That is how they paid, with a check.) Regards, Belfort Furniture
To whom it may concern, We have called the customer to set a delivery for a new dresser and mirror. We will be refunding their delivery fee. We apologize for any type of disrespect or delays on getting their product to them. We hope to have this matter resolved shortly. Regards,...
To whom it may concern regarding complaint ID #[redacted],
Belfort apologizes for
any confusion we have caused regarding the
lead time and promises of delivery dates. We
have done research regarding this this complaint
and see that the issues leading up to the missed promise date...
was due to
a factory delay accruing after Chinese New Year.
The bedroom ships by container from Vietnam. This delay was compounded by difficult logistics due to
port closures that affected container imports nationwide. As
container shipments were stuck out in ports along the west coast, the normal
flow of goods was disrupted as there was a shortage of containers and shipping
vessels. This uncertainty contributed to the changing expected arrival
date. Belfort should have done a better job of explaining the cause for
the delay and the degree of uncertainty regarding when we would receive the
shipment.
In the vast majority of cases, this vendor meets the
standard quoted lead time of 6-8 weeks. Belfort regularly measures all
suppliers to track on time shipments, and for the 6 month period ending March
31, 2015, this manufacturer’s orders delivered in less than 60 days 98% of the
time (19% within 30 days, and 72% in 30-60 days.)
At this time we have received confirmation from the factory
that the container is due to port the US coast on May 9th.
From the port, it takes about two weeks to get to our warehouse. The
Store Manager Michael R[redacted] has reached out to the customer to update them on
their status of their furniture.
In cases of unforeseen delays in merchandise, Belfort offers
a full refund of any merchandise that the customer may choose to cancel.
If the furniture will not arrive in time to meet the customer’s need, Belfort
will gladly issue a refund for the affected merchandise.
Regards,
Belfort Furniture
Good morning, We have been in contact with [redacted] *** We have agreed to reimburse him the $We did state it will take business days to receive the check.-Belfort Furniture
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com & To Whom It May Concern, The customer purchased a warranty that covers accidental damagesIt specifically excludes “wear and tear” and customer abuse When the customer reported damage, we sent a technician to their home to inspect the merchandise and much of the damage was conclusively determined to have been caused by wear and tear However upon further review, without knowing if restricted cleaning agents may have been usedSome of the flaking of the product may have been manufacture defect We no longer do business with the manufacturer, but we will as a courtesy and a final settlement refund the disputed payment of $1,Belfort Furniture
To whom it may concern, We have reviewed the complaint and have asked our buyer to verify if this is a defect or not The conclusion is this is a high end down cushion with natural fabric that does require some maintenance, like fluffing and shavingThere is nothing wrong with the sofaThis is a specialty product that represents a small percentage of our business, but is loved by devotees We have hundreds of sofas available with performance and low maintenance cushions We will be contacting the customer to set a time to pick up the product and process a full refund Our mission is to create beautiful rooms that customers can enjoyBelfort Furniture
To whom it may concern. To respond to complaint ID#***$was used to pay for a 5xrug the customer purchased and took with them on Aug9th. $was used as deposit for the dining room set they also purchased on Aug9th. $accounted for Not sure what the customer is rejecting Account has been settledCustomer was refunded $on November 5thThis was pertaining to the original issue on this complaint-Belfort Furniture
To whom in concerns in regards to: complaint #*** Belfort Furniture apologizes for any miscommunication that happenedReviewing the situation, Belfort did offer the customer a measure-to-fit option which a technician went to the property and measured all spaces in question. It was
determined that the product that had been chosen would in fact not fit and that a different product would need to be selected due to the small spaces leading to the room. After stating that to the customer, the customer pursued placing an order with another sofa with their own measurements. Belfort did make a mistake by not requiring that the reselected product fit the measurements provided by our technician and used the measurements offered by the customer. The proper procedures were followed by our delivery driversIf they deem that an item will not fit without damage to the product or the home, they will inform the customer. At this time, the delivery can be cancelled and if a measure-to-fit has been performed and the product does not fit, then the customer will receive a refund and an offer to reselectIf the customer is persistent in wanting to attempt to fit the product in the space, we request that the customer sign a waiver that any damage that subsequently occurs is not Belfort’s responsibility. The delivery team in this case did attempt the delivery after the customer signed the liability waiver, including removing a door and railing in an effort to make the delivery. Our company doesn’t benefit by forcing anything unless authorized by the customer to do so. We only request that a waiver be completed when the delivery team has informed the customer that based on their professional opinion, the purchased item will not be able to be delivered We have refunded all funds to the customer for their purchase. We will reach out to the customer to discuss a settlement option Belfort Furniture Tell us why here
To whom it may concern, We have looked into this complaint regarding a *** *** sectional ordered July 25, and delivered October 3, Belfort was contacted regarding this issue in December 2015, more than six years after the original delivery date. This is beyond the
timeframe during which the manufacturer warranty covers labor and freight charges Belfort has outlined options to support the manufacturer’s warranty, including the offer to repair the sectional at ***’s Southwestern Virginia factory, with repair parts and labor provided at no charge. According to the warranty, the customer would be responsible for freight charges to and from the factory, though Belfort is willing to cover the freight charges back from the *** factory as well as piand re-delivery from the customer’s home. The customer is being asked to pay for freight transportation to the factory, at a cost of $500. As an alternative option, Belfort will offer to cover up to $for an on-site, third party technician repair to the sectional Belfort can make a recommendation of possible furniture technicians, including the technician who already visited the home on a courtesy inspection, or the customer may contact other providers. This option allows the sectional to stay in the customer’s home for repairIn review: Belfort’s Customer Care department is able to offer one of the following solutions: 1) Belfort will send sectional back to factory with customer paying freight to the plant. Parts and labor will be covered by the manufacturer, and Belfort will cover the return freight and delivery to the customer’s home. Belfort will have no liability during transfers2) Customer will arrange 3rd party repair of sectional in-home, with Belfort covering the cost of repair up to $ -Belfort Furniture
To whom it may concern in regards to complaint ID#***.We apologize for the late responseWe did not receive notice of this complaint until today 10/24/17. Not sure where the Revdex.com was sending the notice. Belfort did take care of this customerOn Oct 4th. We exchanged
sideboard and side chairs. We also compensated the customer for their customer experience with our 3rd party furniture repair company. Belfort Furniture
To whom it may concern,
Regarding complaint ID#***
We apologize for any confusion regarding the reselection
process for this order. The customer
made a purchase for the sectional at a price of $plus tax, for a total
of $955.67. Upon delivery,
customer discovered
that the sectional was too large for their home and chose to reselect to a
smaller sofa. In discussing the
reselection with Belfort's customer care department, Belfort notified the
customer that a 25% restocking fee ($225.40) would apply to the sectional in
order to cover the cost of pick up and redelivery of an alternate sofa (no
additional delivery fee was charged for the reselection.) The new sofa selected was $plus tax, for
a total of $634.94. The new sofa price
plus the restocking fee totaled $860.34, which left a difference of $
between the $credit and the reselection total. This $credit was applied to the
financing account balance that was submitted to Synchrony bank. This means that rather than the $
financing balance on the initial order with the sectional, the total financed
amount was reduced to $
Upon further reviewing the paperwork associated with this
order, we identified a reselection letter that did not specifically calculate
the dollar amount that would be charged as a re-stocking fee. While the letter stated in bold that a 25%
restocking fee would be charged, this amount was not separately calculated due
to a clerical error. Due to this error
and the resulting confusion, Belfort will issue a refund check to the customer
for the amount of $255.40. This check,
plus the previously applied $reduction in the financing balance,
represents that total difference in the price between the original sectional and
the new sofa.-Belfort Furniture
To whom it may concern, We apologize for the miss communication and lack of communication We tried reaching out to the customer this morning to resolve this matterWe are currently waiting for them to call back-Belfort Furniture
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I have my bank statement proof which shows I paid $552.10 on August 9 to Belfort Furniture.
Good morning, We have been in contact with [redacted]. We have agreed to reimburse him the $800. We did state it will take 5 business days to receive the check.-Belfort Furniture
To Whom It May Concern
regarding complaint #[redacted]. The standard manufacturer’s warranty
for cover applies for one year. The sofa and loveseat in question were
delivered in 2011, causing the furniture to fall outside of the warranty
timeframe by over 3 years. ...
However, after further investigation into this
particular material, Belfort and the manufacturer we will be able to offer the
customer a reselection for a sofa and
loveseat at the same value as their current set.
We will reach out to the customer directly to resolve this matter. -Belfort Furniture
To whom it may concern, We have reviewed the complaint and have asked our buyer to verify if this is a defect or not. The conclusion is this is a high end down cushion with natural fabric that does require some maintenance, like fluffing and shaving. There is nothing wrong with the...
sofa. This is a specialty product that represents a small percentage of our business, but is loved by devotees. We have hundreds of sofas available with performance and low maintenance cushions. We will be contacting the customer to set a time to pick up the product and process a full refund. Our mission is to create beautiful rooms that customers can enjoy. Belfort Furniture
Dear Revdex.com & To Whom It May Concern,
The customer purchased a warranty that covers accidental
damages. It specifically excludes “wear and tear” and customer abuse. When the customer reported damage, we sent a
technician to their home to inspect the merchandise and much of the...
damage was conclusively
determined to have been caused by wear and tear.
However upon further review, without knowing if restricted cleaning
agents may have been used. Some of the flaking of the product may have been
manufacture defect. We no longer do
business with the manufacturer, but we will as a courtesy and a final
settlement refund the disputed payment of $1,299. Belfort Furniture
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern, We are sorry to hear that the customer feels our company was being fraudulent. This was a human error when our new sales consultant was putting on the sale. We offer all customer who pay for their order in full with cash or check a 3% discount. The...
discount was not applied correctly making it look like the customer owed money. The error was corrected. Belfort was ready to delivery the furniture that day. We have reviewed the situation with the sales consultant to help make sure this issue doesn't not happen again. To honor the customers wishes we will be canceling the order and refunding the customer their full amount. Our accounting process can take up to 10 business days for the customer to received a refund check. (That is how they paid, with a check.) Regards, Belfort Furniture
To whom it may concern, We have called the customer to set a delivery for a new dresser and mirror. We will be refunding their delivery fee. We apologize for any type of disrespect or delays on getting their product to them. We hope to have this matter resolved shortly. Regards,...
Belfort Furniture
To whom it may concern regarding complaint ID #[redacted],
Belfort apologizes for
any confusion we have caused regarding the
lead time and promises of delivery dates. We
have done research regarding this this complaint
and see that the issues leading up to the missed promise date...
was due to
a factory delay accruing after Chinese New Year.
The bedroom ships by container from Vietnam. This delay was compounded by difficult logistics due to
port closures that affected container imports nationwide. As
container shipments were stuck out in ports along the west coast, the normal
flow of goods was disrupted as there was a shortage of containers and shipping
vessels. This uncertainty contributed to the changing expected arrival
date. Belfort should have done a better job of explaining the cause for
the delay and the degree of uncertainty regarding when we would receive the
shipment.
In the vast majority of cases, this vendor meets the
standard quoted lead time of 6-8 weeks. Belfort regularly measures all
suppliers to track on time shipments, and for the 6 month period ending March
31, 2015, this manufacturer’s orders delivered in less than 60 days 98% of the
time (19% within 30 days, and 72% in 30-60 days.)
At this time we have received confirmation from the factory
that the container is due to port the US coast on May 9th.
From the port, it takes about two weeks to get to our warehouse. The
Store Manager Michael R[redacted] has reached out to the customer to update them on
their status of their furniture.
In cases of unforeseen delays in merchandise, Belfort offers
a full refund of any merchandise that the customer may choose to cancel.
If the furniture will not arrive in time to meet the customer’s need, Belfort
will gladly issue a refund for the affected merchandise.
Regards,
Belfort Furniture