On may 18th 2016 I received 4 emails that my card was used. Being that I haven't used my card yet I went to look for it. Once I found it that evening I reported it the next business day. About 3 weeks I was only reimbursed for 2 of the disputes. When I called to see where the other were the representative failed to log them in. So I had to file another dispute. After filing another one I awaited only to find out I was given the wrong claim number. So I had to file another dispute. It's July and I haven't received anything. Can you email me back at [email protected] all I want is my money back. I think you all are a great company that I'd continue to use. Hopefully y'all will give me the money that scheduled for me today. I don't want to have to have any legal and media Attention brought to this situation.
I recently purchased a netSpend prepaid debit card so that I and my son could make purchases online. I was told by netSpend that the card could be used by my son, since he is over 13 years old. My son attempted to register the card via phone. Once he put in his birthday, he was instructed via auto recording that he must be over 13 years old to register and use the card. He is 16 years old. This should not have been an issue. The recording informed him that he will have to contact customer service. This morning, I called the customer service number and spoke to an agent. The agent informed me that the account is now locked and is unable to be used. She told me that in order to attempt to reset the account, I would need to send copies of my son's social security card and birth certificate, as well as my social security card, birth certificate, and drivers license. The other option is that they could refund the money to me, via paper check, in about twenty business days, or they could limit the card to only be allowed to be used in store, and not online. I advised her that I am not sending them my minor child's personal information, nor mine, and that this practice is unacceptable. She has since told me that there are now no other options, and that is the only way to resolve the issue, aside from sending me a paper check refund in the amount I deposited on the card (they will not refund the fee I had to pay to purchase the card), and that it would take at least twenty business days. I believe these are not only unfair business practices, but that they are scamming, in attempt to obtain people's identifying information and steal their money.
On may 18th 2016 I received 4 emails that my card was used. Being that I haven't used my card yet I went to look for it. Once I found it that evening I reported it the next business day. About 3 weeks I was only reimbursed for 2 of the disputes. When I called to see where the other were the representative failed to log them in. So I had to file another dispute. After filing another one I awaited only to find out I was given the wrong claim number. So I had to file another dispute. It's July and I haven't received anything. Can you email me back at [email protected] all I want is my money back. I think you all are a great company that I'd continue to use. Hopefully y'all will give me the money that scheduled for me today. I don't want to have to have any legal and media Attention brought to this situation.
I recently purchased a netSpend prepaid debit card so that I and my son could make purchases online. I was told by netSpend that the card could be used by my son, since he is over 13 years old. My son attempted to register the card via phone. Once he put in his birthday, he was instructed via auto recording that he must be over 13 years old to register and use the card. He is 16 years old. This should not have been an issue. The recording informed him that he will have to contact customer service. This morning, I called the customer service number and spoke to an agent. The agent informed me that the account is now locked and is unable to be used. She told me that in order to attempt to reset the account, I would need to send copies of my son's social security card and birth certificate, as well as my social security card, birth certificate, and drivers license. The other option is that they could refund the money to me, via paper check, in about twenty business days, or they could limit the card to only be allowed to be used in store, and not online. I advised her that I am not sending them my minor child's personal information, nor mine, and that this practice is unacceptable. She has since told me that there are now no other options, and that is the only way to resolve the issue, aside from sending me a paper check refund in the amount I deposited on the card (they will not refund the fee I had to pay to purchase the card), and that it would take at least twenty business days. I believe these are not only unfair business practices, but that they are scamming, in attempt to obtain people's identifying information and steal their money.