NetVendor

The most unprofessional company I’ve ever dealt with. Please just look at the reviews it will explain all our experience and yours if you choose to do business with anyone who uses them.

This so-called company has to be a scam because they charged me $120 dollars. I had a difficult time signing up as a vendor. I cant get anyone on the phone to help me and leaving a message or sending an email does nothing. I dont understand how companies use them to do their business but I have just emailed the ones I can see to let them know how netvendor isnt helping them or anyone else!

The company I did business with, Tricon Residential, foolishly decided to use Netvendor exclusively to screen its vendors and "make them complaint". They fall short in many ways:

* the "customer relations team" you talk to when you call them do NOT process documents you send them. In fact they know nothing about insurance at all. They read from a script as to what your PM company requires, and they make a conference call with the insurance company/agent to relay that information request. In one of those conference calls I had, the Netvendor clerk had no idea what the meaning of "owned auto", "non owned auto" "scheduled auto" etc meant.
* According to Netvendor, the reason I'm paying them is so they can do the legwork to obtain the necessary documentation on my behalf. They do none of that. I named them authorized reps with my insurance company and explicitly informed them of this and asked them to call insurance company with any further revision requests. They said they'll do it but they never did. What they do is send cryptic email messages to the agent email address on file even though my insurance company has no agents and doesn't do business by email.
* they erroneously kept rejecting my commercial auto insurance COI document. The insurance company ticked off an active box by placing an x in it, which the nincompoops at Netvendor said was an "N" indicating "no", thus making the document contradictory. Any three year old could have deduced that those x's meant an active box as evidenced from other x's in other sections of the document. As usual, I never get a phone call from anyone, they don't reach out to the insurance company, and when I call I speak to the low level clerks who don't make the rejection decision.
* it takes 24-48 for them to process/reject documents. If I were able to correspond by email to the clerk I speak to on the phone who also processes the document then such rejections/approvals could have been instantaneous. For a full four weeks I went back and forth with Netvendor, getting my document rejected every 2-3 days while missing out on business with the PM company.
* Strangely, the website does not allow me to upload the document to their website (after logging in to my account with them), nor do they display or allow me to view/download the approved/rejected document from their website. Worse yet, when they reject a document, such document is not attached in the email notice, so I don't have any reference to what they're talking about in the rejection notice.

In the end, I have concluded that this business is so poorly and badly run that it reflects on the quality of my PM's judgment to stick with them and require all contractors to go through them. I am now seriously considering ceasing doing business with them, even though Nervendor mysteriously decided to approve my COI a couple of days ago. This is clearly a pyrrhic victory. I just can't afford to through this every few months when one or another document expires.

Congratulations Netvendor, youve successed an all three objectives: ruined YOUR reputation, imposed pain and loss on me, the small business, and you've reduced the number of qualified vendors available to the PM company.

The requirements that are put in place give gives the small businesses no opportunity to grow whatsoever, The type of car insurance that they require you to have will literally cost over 1500 per month. This company is designed to eliminate small businesses.

I paid $120 to just be told lies and misleading directions, I have no employees so I got a WC waiver from the state paid $50 for that so they can tell me they dont except that either what a waist of time and money, ive sent over many documents over for them to tell me each time they got rejected ive sent the wrong ones at first but got it right the second time and still it got rejected resend it again to tell me its wrong and they dont except it , honestly this is a scam this is how they get over on people who dont know what their doing my business is not even up and running yet now im out $169.waist of time and money I started this weeks ago from todays date and still not compliant.

I was trying to get involved considering the complex I wanted to work with recommended I had to in there system, long story short, all paper work was submitted per instructions and still was denied several time 10 days 25 emails and 15 customer care calls and after they took my $98 bucks, I cancelled would not refund my money, and was told that I had to get my money from the person that recommended them so I could get the work, that's right, I had to ask a complete stranger for my money and they basically said ya right! Netvendor is a scam to say the least trashy stay away,

We are having endless problems in our complex with the Netvendor "service" (dis-service), and this is going on for years.

They convened a meeting 4 years ago for which there are no records whatsoever, no minutes NOTHING! ZILCH! Only the truly empty promise to resolve our problem. NOTHING HAS MATERIALISED. We do have an emailed apology for some incompetence along the way. They recently sent a bunch of incompetent staff to "test" our meters. I expected people with equipment and with know-how. From what I saw, I could get a 6 year old to carry out the same test, and meticulously for that sake. They made a mess, it is all on email.

Can we have contact details for Greg, Roy and all the other complainants. We are going after Netvendor and I want to compile a full dossier as far as possible, before submitting to NERSA and the Ombud. Lawyers are being engaged. Info share is required when you are ready. There is alot more, all of which is on record, mainly emails etc.

Regards
Y. Bayat (083 625 7860)

Bayville Gardens
P.M. Burg

HORRIBLE COMPANY
SUBMITTING STUFF IS A JOKE> STAFF IS A JOKE> PAYING THEM TO GET MONEY THAT IS OWED TO YOU IS A JOKE

If I could give them zero stars I would. They send emails out to my insurance company which are very rude. They are inconsistent saying they had my auto policy from an insurance company that didn't carry my policy. I will now start turning down work from anyone that requires an account through netvendor.

Mr*** did enroll with us on 5/8/as requested by our mutual client, *** ***We reached out to the agents that Mr. *** listed in his account to verify that we have the best information to contact them with on behalf of our mutual client, *** ***We
were notified that same day that the agency listed for his general liability (GL) insurance does not honor 3rd party requests and that the requests will need to come from their insured, Mr***, directlyWe notified Mr*** of this the same dayWe know from experience that the company he has his auto insurance with, Geico, also does not accept 3rd party requests so we notified him of this as wellThe email address for both the General Liability and Auto agents were changed to Mr***’s, so from the day he enrolled, he received weekly emails from us asking for his certificates, and he received rejection notices as well when we received the incorrect informationA copy of the notes that have been made in his NetVendor account since his enrollment date are attached, listed as ***_Accountnotes.Mr*** has complete access to all of this information by logging into his NetVendor account at any time, day or nightSince the day he enrolled with us, the email address that insurance certificate requests or rejections have been sent to, has been his onlyWe do have proof from the company that we use to send our emails, that he has received all of our email requests and opened themWe have a pdf listing all of our emails to him for certificates, it is titled ***_Logfordocuments. From a customer service standpoint, from the first call we received from Mr***, he has been extremely difficult to deal with. He was continuously disrespectful, degrading, and offensive. Our service representatives got so uncomfortable with him that they no longer wanted to receive his calls and were visibly upset after speaking with him. Several emails were received from him as well, all with disrespectful tones to them. Attempting to explain to Mr*** how to solve his compliance issues was near impossible due to his demeaning nature Please let us know if you would wish to view the details of these emails.At the time Mr*** filed his complaint against us, we had received a general liability certificate once and had to reject it because it had incorrect certificate holder information and his auto certificate had been rejected twice for the same reason, incorrect certificate holder information. Mr *** again was aware of this as all requests and rejections go through him. He did have a copy of the template showing the information needed so he was aware of the requirement. He states in his complaint that we can’t verify his insurance information and that was not the caseWe could get the certificates with the requirements that our mutual client, *** *** was requesting, and they were simple fixesThe rejections had nothing to do with the policies themselves, just the required certificate holder information that *** *** requires.We have attached documentation showing the notes we have made in Mr***’s account, a copy of the emails sent to him on a weekly basis asking for the certificates still needed, a copy of the template he has been receiving and proof from our email host showing that the emails being sent to the email address he provided to us, have been seen and openedWe also have attached a document listing all the dates and times that Mr*** has replied to our email requests, along with a sampling of the comments contained in them Clearly, we have done all that we can do try and get Mr *** approved NetVendor is a 3rd party vendor credentialing company and has been nationally screening vendors for almost years for property management companies in multiple states for their vendor lists which range from vendors to several thousand vendors per client We do this in about states We would be very willing to continue to work with Mr *** in getting him approved with *** *** if he and *** desires Please let us know if you need further documentation from us to address this complaint, and thank you so much for your help.Rena R*** Processing Managerp: *** | e: ***@netvendor.net ** ***
*** ** *** | Tualatin, OR |
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Mr. [redacted] did enroll with NetVendor on March 28, 2013 at the request of our mutual client, [redacted]. In trying to verify the information Mr. [redacted] gave to us in regards to his company, he had not completed the enrollment and the information that was listed in his...

account was not all correct. We reached out to Mr [redacted] for help in obtaining the correct information, helping him to complete the enrollment, and to let him know that the companies who handled his auto insurance and workers compensation insurance would not respond to requests from us and that he would need to take care of that, we made sure to send him the required information for him to pass on to his agents.Mr. [redacted] has been enrolled with NetVendor for his work with [redacted] for 3 years now. We have contacted the agents listed by him, to acquire insurance renewals for him when they needed to be updated. Templates were sent with each request, showing the various requirements, which have not changed since Mr. [redacted] has been working through us. The only change came when we moved offices in June of 2014. We updated all of our templates to reflect our new address and sent emails to every agent listed with us, informing them of our address change. When we received renewal certificates for Mr. [redacted], required endorsements were not shown on them, so the certificates had to be rejected which caused Mr. [redacted] to become irritated.The most recent renewals that were requested, again with templates sent to the agents and to Mr. [redacted] containing all the information needed, were received incorrect and again had to be rejected which again caused Mr. [redacted] to become irritated. He did contact us just a month ago, to update his general liability agents information. We called about his auto certificate and learned that his auto agent no longer works for the insurance company he had listed in his account. The agent we spoke to informed us that they send the renewal certificates to Mr. [redacted] and he needs to send them to us, we did convince them to send us the most recent one as we had not received it from Mr. [redacted].  We went over the information that was in question, the address for the certificate holders box – which is ours – and the agent stated that was not the address Mr. [redacted] gave them.  We received emails from Mr. [redacted] telling us that our information is outdated and we need to update it because he has been submitting exactly what is listed on our website. We asked him where it was listed and he stated he found it in our vendor guide. Mr. [redacted] has access to his account anytime, day or night, and can get the information needed in his account. What he chose to do was go to our website and pull a document from there and provided that information to his agents, instead of letting them use theinformation that we had supplied to them.  We have attached notes from Mr. [redacted]’s account, there are few because we only hear from him once a year when we are trying to get his insurance renewals and notes showing some of the emails received from Mr. [redacted].
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]