Network Business Systems, Inc

I tried to contact the customer but had to leave her a voicemail message. I included my name and number along with an apology that her subscription was not stopped when she asked. I also asked her to return my call and let me know if she did mail in a final payment. If she has it
will be refunded back to her. The back balance of $will be removed from the account. The account was made inactive as of 9/4/

I apologize I checked my records and did not find this complaint in my file. I have looked and found an account for this person that was a digital account. I will have the $back balance removed from the account and it will show a zero balance within hours. The account
that I found this on was ** *** under the name of *** ***. Thank you

Here is the response from the Lafayette Journal & Courier. Dear Revdex.com, Again, thank you for your assistance with this customer. Contrary to the stated accusations, attempts were made on numerous occasions to contact this client and resolve the issue amicably. Unfortunately, the client has been unresponsive, rendering us unable to determine a fair and equitable solution. To clarify, at no point in the relationship was any advertising billed that did not run, and the technical error of the missing phone number digit was part of the approved creative submitted by the client. Regardless, we have gone above and beyond in terms of trying to resolve the issue, even going so far as to issue credits for the advertising in question. We remain poised to renew a business relationship with this client on a cash in advance basis.__________________________Thank you, Tony B***Advertising Sales Manager

I have worked with the Lafayette Journal & Courier finance department.  They apologize for the delay in the subscriber's refund.  They are working with a new billing system and there has been some issues.  The subscriber will receive four refund transactions for a total of...

$62.50.  The additional amount from what the subscriber asked for is due to a October charge that was recently done.  The amounts they will see going back to their credit card should be:  $14.93 - $6.57 - $20.50 - $20.50.  I also checked the subscriber's account and it had not been stopped.  I have taken care of this and the account is being closed as of 10/10/17.  We apologize for any inconvenience this has caused.

I have emailed the customer an apology for the errors on her subscription.  The moved transfer was never processed so the carrier was never informed to delivery the newspaper at the new address listed on this complaint.  I am having credit added to the account and a full refund will be...

issued back to the customer.  A stop has been placed on the old address account to be effective this Sunday, 11/6/16.  I will be looking into why the moved transfer was not processed as requested by the customer.

The customer's account for the Lafayette Journal & Courier has been checked.  The customer placed a vacation stop on their account ([redacted]) from 3/12/17 to 5/23/17.  During this time the customer still had access to the digital portion of their account. When a subscriber goes on...

vacation they receive a content charge on their account for the digital portion of their subscription.  This amount came to $47.17.  Since it is clear the customer was not aware of this charge, I will have our finance department refund back to the customer a total of 73 days in the amount of $47.17.  The refund process takes about 10 business days and should go back to the credit card on file.

We apologize for the missed delivery service the customer has received.  I have contact the Lafayette Journal & Courier site manager and will have your service corrected.  I have asked that the manager give you a call to let you know verbally that this issue is being looked into and...

corrected.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not talked to anyone at this business, only a 3rd party accounting firm. I sent them an ad and asked if it was OK and they looked it over and said yes. They ARE trying to bill me for more than the time the ad ran and are not giving me credit for over payment as the sales agent stated would happen from the year before. No mater how many times I state this they keep talking in circles so at this point its a "he said" "she said" situation. The facts are the facts and in the end we'll probable end up in small claims court where they will loose easily as they have nothing in writing and I have saved every email ever sent or received from them from both this year and last year. Thank you for trying to resolve this but you've done all there is to do.
Regards,
[redacted]

I have reached out to the Lafayette Journal & Courier and have a response from Tony B[redacted].  His response is:Thank you for bringing this matter to our attention.  Naturally, we regret this customer's inconvenience and have strived to resolve the matter.In essence, the primary issue...

centers around advertising that ran in our property with an incomplete phone number.  [redacted] context, advertising creative is typically supplied by the client or created by our in-house design studio.  In this instance, the client supplied their own creative artwork as finished and approved for their advertising.Again, we regret their oversight with regard to the missing phone number digit.  Consequently, in the spirit of customer service, we have offered a variety of measures to assist with their business goals, including issuing credits for extra ads that ran in our newspaper.We remain poised to work with this client amicably regarding this or future advertising.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. (As long as the refund actually is sent)
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have not offered ANY solution to this mater and in fact have over billed me for more time than the ad actually ran in their paper. I asked if they had a proof reading department that checked ads before they ran and they told me they did. I asked why my ad wasn't checked before publishing and got no response. No one there will take responsibility for this nor will anyone work to correct this issue. I feel totally taken advantaged by these folks with my loss of business during the most critical time of the year for sales in my industry. 
Regards,
[redacted]